Kelly Clarkson vs Art of Play: Why I Believe Her
Kelly Clarkson went to Art of Play in Brooklyn, asked about a singing mechanical bird named Molly, and left feeling talked down to. She posted about it that afternoon, and she named the store. The shop answered with a statement, then a longer follow-up full of details. I believe Kelly Clarkson, and the reasons are in the shop's own response. When people are wrong, they tend to offer details instead of accountability. Contempt is hard to hide, too. People know the exact moment someone decides they can't afford something. We look at the Muck Rack numbers (more than 2,000 articles in three days, with almost as much positive sentiment as negative), why the story peaked on a holiday weekend, whether Kelly should have named the store, what the shop should have said, and what any small business can take from it the next time a bad review lands. At the end: the new White House press secretary's first briefing, and Kimberly Guilfoyle's statement resigning as ambassador to Greece, in which she calls the allegations against her false. The PR Breakdown is a weekly look at the PR moves and the spin behind the headlines, from a crisis communication and reputation management consultant. This episode was recorded live on October 13. 00:00 Why this story, and why today 01:44 Kelly Clarkson's post 02:39 What Muck Rack shows 04:20 Two lines of sentiment 06:06 The bird named Molly 07:56 Art of Play's first statement 09:40 Why it peaked on a holiday weekend 11:23 The business behind the store 12:13 Do I believe Kelly Clarkson? 14:59 Should she have named the store? 16:43 Her reply 18:25 The five-minute visit 19:16 Details instead of accountability 20:07 Crisis lessons for both sides 21:51 Should Kelly respond? 22:45 Is all publicity good publicity? 25:29 What the shop should have said 26:20 Write it, then wait 27:05 A new press secretary's first briefing 28:55 Kimberly Guilfoyle and Greece 30:39 The resignation statement 34:06 Receipts 35:00 Closing Every week I break down the biggest PR crises in the news: the slips, the moves, the scandals, and the lessons behind the headlines. I'm Molly McPherson, crisis and reputation strategist, known to my audience as the PR Lady. This channel is home base for the podcast and my weekly Substack live chats. Subscribe and follow along. 👇 Stay Connected 📧 Weekly Substack Lives and Newsletter [https://mollymcpherson.substack.com/] 📣 Speaking Inquiries [https://www.apbspeakers.com/speaker/molly-mcpherson/] 🎙️ THE PR BREAKDOWN PODCAST [https://www.prbreakdownpodcast.com/] 🎙️ Apple Podcasts: [https://podcasts.apple.com/us/podcast/the-pr-breakdown-with-molly-mcpherson/id1441897190] 🎙️ Spotify: [https://open.spotify.com/show/53jOIfJuu00dsZhQMgI1Id?si=a0152e4ce81b4725] 📱 MOLLY ON SOCIAL TikTok: [https://www.tiktok.com/@mollybmcpherson] Instagram: [https://www.instagram.com/molly.mcpherson/] Substack: [https://substack.com/@mollymcpherson?utm_source=user-menu] ⚖️ DISCLAIMER This video is for educational and commentary purposes only. Some links may be affiliate links. Sponsorships are always disclosed in-video. Videos are based on publicly available information unless otherwise stated. Copyright © 2026 Molly McPherson. All rights reserved.






