Welcome to the WTH Show. What's that mean. What the Hell. We are interview podcast that shares Customer Experiences GONE WRONG…..and the few that got it right. We are a place to VENT, get Advice, and HELP, if we feel we can make a positive impact. Know that you are not alone . If you or someone you know had a problem with a business, and wants to be on the show, please go to WTHShow.com then click on START HERE.
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26 recent
June 5, 2024Episode 110 min
Introducing the WTH Show
The WTH Show, hosted by Teddy VonFeldt and Dan Sullivan, is a podcast and YouTube channel dedicated to sharing and dissecting customer service experiences (from the consumer and employee), both positive and negative. The show promises engaging banter, expert interviews, and relatable stories from consumers facing challenges in various sectors. The WTH Show encourages listeners to share their own stories to vent their frustrations, get advice, and receive help if we think we can make a positive impact.
June 11, 2024Episode 232 min
Geico Gone Wrong with 84% Increase In Rates & New RV Horror Stories
Welcome to the WTH Show! Dive into our review of disastrous customer experiences with a focus on insurance woes and RV nightmares. Ryan Alves shares his shocking car insurance rate hike story and discusses the broader insurance industry's arbitrary rate changes. We then delve into the tumultuous world of RV ownership, highlighting an article from RVLife.com and discussing a case where Camping World turned a $36K trailer into a $56K disaster. Hear about the frustrations of lengthy RV repairs and the pitfalls of owning an RV. Plus, get some great advice on renting versus buying and the importance of recording your customer service calls. Join us for a vent session filled with practical tips and community support. Show Links: https://wthshow.com/ https://www.rvtravel.com/rv-service-centers-readers-speak-out-1157/https://www.pissedconsumer.com/
June 20, 2024Episode 343 min
How to cancel your gym membership & a "Karen" refuses to pay for her ice cream
This episode of the WTH Show dives into various consumer experiences, highlighting incidents that left the hosts and their listeners puzzled and frustrated. Discussions range from unexpected text messages from a cashier, gym locker room privacy breaches, to the absurdity of certain laws and the challenge of cancelling gym memberships. The show also addresses customer service nightmares, including automotive repair frustrations and the deceptive practices within the service industry. Finally, it explores the power of negative reviews and the issue of entitlement among customers. This episode aims to create a community for sharing stories, seeking advice, and making a positive impact on consumer experiences.
June 27, 2024Episode 429 min
Servers Have to Pay Back Veteran Discounts
This episode of the WTH Show delves into various consumer complaints and experiences with businesses, highlighting issues with a parking ticket in Carolina Beach, NC, criticisms of Premier Outdoor USA Kitchen Builders, and a discussion about Veterans getting charged back for discounts. The hosts also discuss the website PissedConsumer.com, appreciating its approach to customer grievances compared to the Better Business Bureau, and touch on State Farm's slow life insurance process. The segment on 'Boss wants me to pay discounts back' delves into the unfair treatment of employees and veterans regarding discount verification. Furthermore, the episode explores shady business practices by examining a case with Premier Outdoor USA and its alleged failure to complete contracted work. The hosts advocate for consumer vigilance and the importance of sharing one's story to combat unsatisfactory business practices. #WTHShow, #PissedConsumers, #BusinessNightmares, #CustomerExperiences #BusinessFailures, #VeteranDiscounts, #ContractScams, #ParkingTickets, #BetterBusinessBureau, #CustomerService, #PremierOutdoorUSA, #BBBcomplaints, #frustratedconsumer, #frustrated, #vent, #advice, #badcustomerservice, #consumerstories, #customerfeedback,#Veterandiscountdenied Show Links: Online Reviews and Complaints Platform - PissedConsumer Boss wants me to pay discounts back? Complaints against Premier Outdoor USA kitchen builders pour in | firstcoastnews.com 00:00 Introduction to the WTH Show: Unveiling Consumer Grievances 01:40 Teddy's Parking Ticket Saga in Carolina Beach 14:41 Veterans and Unfair Discounts: A Controversial Policy 21:01 Premier Outdoor USA's Questionable Business Practices 27:33 Final Thoughts and How to Share Your Story with WTH Show
July 3, 2024Episode 517 min
Hotel Pet Fees
This episode of the 'WTH Show' explores three different customer experiences shared on Reddit's 'Tales from the Server', highlighting instances of customer entitlement and problematic interactions. The stories discussed include a woman named Beth who contests a pet fee at a hotel despite clear policies, a guest who insults hotel staff to impress his partner, and a woman threatening to sue after being relocated due to her hotel overbooking. The hosts provide commentary on each story, emphasizing the importance of respect and understanding in dealings with service industry workers. They propose a 'Karen rating system' to categorize the level of unreasonable behavior exhibited by customers. The episode concludes with a reminder of the challenges faced by service industry employees and a call for better treatment towards them. #KarenEncounters, #WTHShow, #CustomerService, #HotelExperiences, #advice, #badcustomerservice, #RedditTales, #PetFees, #PissedConsumer Show Links:Pet Fees:https://www.reddit.com/r/TalesFromTheFrontDesk/comments/1ccs39c/beth_starts_yelling_at_me_about_our_pet_fee_tells/Insults Front Desk to Impress:https://www.reddit.com/r/TalesFromTheFrontDesk/comments/1ccki53/guest_insulted_front_desk_to_impress_his_partner/Hotel Guest will Sue(Good luck sister):https://www.reddit.com/r/TalesFromTheFrontDesk/comments/1ccimue/shes_going_to_sue/https://www.pissedconsumer.com/ Online Reviews and Complaints Platform - PissedConsumer
July 8, 2024Episode 632 min
D.R. Horton, Inc. Big Fail and a $911,000 Water Bill
This script covers various topics related to customer service and experiences with businesses, beginning with DR Horton's home construction issues in Charleston, South Carolina, moving on to CVS's anti-theft policies, and a shocking water bill incident in Abilene, Texas. It closes with a discussion on the increasing use of AI in customer service, particularly in the travel industry. Teddy and Dan express concerns about large companies' accountability and the impact of customer service practices on consumers, emphasizing the need for real human interaction and responsible business practices. #WTHShow #RealStories #TrueStories #CustomerService #customerexperience #advice #badcustomerservice #AI #vent, #advice, #badcustomerservice, #consumerstories #waterbill #lawsuit #drhorton #cvs #antitheft 00:00 Kickoff: The Hilarious Start 00:47 Diving into DR Horton's Building Blunders 15:09 The CVS Lockdown: A Tummy-Troubling Tale 19:20 The $911,000 Water Bill Nightmare in Abilene, Texas 25:04 AI in Customer Service: Efficiency or Barrier? 29:01 Wrapping Up and How to Join the WTH Show Links to articles: D.R. Horton, Inc. BIG Fail: https://www.live5news.com/2024/05/09/lawsuits-customer-complaints-surround-dr-horton-builds-lowcountry/ $911,000 Water Bill in Abilene, TX: https://www.myfoxzone.com/article/news/local/abilene/abilene-911k-water-bill/504-eb63782e-682f-451f-8e4a-6ca8070c8d9e#:~:text=Debbie%20Vicary%20posted%20the%20bill,I%20have%20%24836%2C079%20OVERDRAFT!!!%22 Why more companies are using AI to respond to negative online reviews: https://www.cnbc.com/video/2024/05/06/more-companies-use-ai-to-handle-customer-complaints-and-reviews.html CVS shopper morti5ed by having to push the ‘bad tummy loser button’ as anti-theft measures lock down store: https://www.the-sun.com/news/11331835/cvs-shopper-bad-tummy-loser-button-anti-theft/
July 13, 2024Episode 725 min
Exposing D.R. Horton: Nightmare Homeowner Experiences & What to Watch Out For
Welcome to the WTH Show, where host Teddy VonFeldt and Dan Sullivan delves into the disturbing experiences of homeowners who purchased properties from D.R. Horton. This episode recaps harrowing tales of faulty construction, poor customer service, and unmet warranty promises, with particular focus on issues reported via the Better Business Bureau. Tune in as we navigate through negative feedback, offer expert advice, and discuss the importance of thorough inspections before closing a home purchase. Don't miss out on these essential tips and real-life stories to help protect your home investment. Show Links:Better Business Bureau: https://www.bbb.org/us/tx/arlington/profile/home-builders/dr-horton-americas-builder-0825-1000147885/customer-reviewsConsumer Affairs: https://www.consumeraffairs.com/housing/dr_horton.html?#reviewsPissedConsumer.com: https://dr-horton.pissedconsumer.com/review.html 00:00 Welcome to the WTH Show 00:19 Introduction to Today's Topic: D.R. Horton 01:39 Customer Feedback and Complaints 02:29 Detailed Customer Experiences 06:00 Advice on Handling Home Purchase Issues 11:54 More Customer Stories and Frustrations 22:56 Closing Thoughts and How to Get Involved
July 25, 2024Episode 819 min
Why So Many HATE D.R. Horton Homes (2024)
Why has the HATE for D.R. Horton went VIRAL? Because of the volume of complaints and lawsuits against America's largest home builder, D.R. Horton. Its nickname has become America's Nightmare home builder. We provide a holistic view of its reputation on the internet, with shocking statistics from the Better Business Bureau, ConsumerAffairs.com, and PissedConsumer.com that prove why D.R. Horton is Sketchy and hated by many. We also discuss various lawsuits across the U.S., including a class action from South Carolina, and the significant funds set aside for legal settlements. Plus, we offer crucial advice for potential homebuyers to avoid similar issues. Don't miss out! Want to be on the show to share your Customer Experience GONE WRONG? Please go to https://wthshow.com/start-here 00:00 Introduction to the WTH Show 00:12 Overview of DR Horton Complaints 01:34 Holistic View of Online Complaints 03:52 Legal Issues and Lawsuits 14:00 Advice for Homebuyers 18:15 Closing Remarks and Viewer EngagementLinksBBB.orghttps://www.bbb.org/us/tx/arlington/p... ConsumerAffairs.comhttps://www.consumeraffairs.com/housi... PissedConsumer.comhttps://dr-horton.pissedconsumer.com/... Dakota News NowComplaints mount through the nation against D.R. Horton: ‘House from hell’https://www.dakotanewsnow.com/2024/07...Do Right Horton.comhttp://dorighthorton.com/press/2016 in South Floridahttps://therealdeal.com/miami/2017/07...Class action in Easley, SC - 9/21/2023https://www.skylineschool.net/post/d-... Charleston, SC - 5/10/2024https://www.live5news.com/video/2024/...Youngsville, LA, burb of Layfayette, LA - 2/14/2024Hundreds of families have filed law suits in Louisianahttps://www.kadn.com/news/local/news-... Facebook Group / 472584491266931
July 28, 2024Episode 916 min
Shocking Reality of Solar Panel Scams
Warning: The Shocking Reality of Solar Panel Scams. It is Worse Than You Think. The episode's highlight centers on a cautionary tale about a solar panel scam that left a homeowner with a $97,000 lien on her property, emphasizing the need for consumer vigilance and the importance of thoroughly understanding and tracking credit activities to prevent such disasters. They kick off with a discussion on the importance of regularly checking credit reports to avoid errors and the benefits of freezing them for security. The conversation then shifts to the pitfalls of online shopping, focusing on a specific case involving Kroger's online order system and the broader implications of online-to-store execution fails.00:00 Kickoff: Welcome to the WTH Show!01:42 Diving Into Consumer Report Errors04:18 The Kroger Online Ordering Conundrum08:36 Solar Panel Scams: A Cautionary Tale14:43 Wrapping Up and Final ThoughtsLinks:Solar Scamhttps://www.cbsnews.com/texas/news/solar-surprise-homeowners-hit-with-big-bills-for-panels-they-say-they-didnt-buy/Kroger screw ups:https://www.the-sun.com/money/11287845/kroger-pickup-order-canceled-customer-complaint/Credit Report Errors:https://www.wsls.com/news/local/2024/05/09/consumer-reports-navigating-credit-report-errors/
August 5, 2024Episode 1011 min
41 State AGs Challenge Meta over Improving Customer Support for Hacking Victims
Description: In this episode of the WTH Show, Teddy Von Feldt And Dan Sullivan discuss the recent demand from 41 state attorney generals for Meta, the parent company of Facebook and Instagram, to enhance customer support for hacking victims. With a focus on the challenges faced by small businesses and celebrities alike, the episode delves into the implications of Meta's inadequate response to account takeovers and the broader economic impact. Join us as we explore the complexities of customer service in the tech industry and the role of state attorney generals in advocating for users. 00:00 Introduction and Episode Overview 01:08 The Role of State Attorney Generals 01:54 Meta's Customer Service Issues 03:01 Impact on Small Businesses and Individuals 03:40 Meta's Congressional Commitments and Layoffs 04:55 Discussion and Personal Opinions 09:26 Closing Thoughts and Viewer Engagement Links: https://www.engadget.com/41-state-attorneys-general-tell-meta-to-fix-their-customer-support-for-hacking-victims-184709904.html? Please provide comments below on this content or other content you would like to see on our show.
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