The NAA Apartmentcast

Hosted by National Apartment Association

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Latest episode

Aug 2026

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About the show

The NAA Apartmentcast is the official podcast of the National Apartment Association, the voice of the rental housing industry. The NAA Apartmentcast provides ongoing insight from rental housing industry leaders on all things apartments, from leadership to operational strategy to federal advocacy and more. More on www.naahq.org.

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55 recent

September 10, 2026Episode 1050 min

The NAA Apartmentcast Sponsor Series – Yardi – From Application to Renewal: Building Loyalty That Lasts

In this sponsored episode of the NAA Apartmentcast, the official podcast of the National Apartment Association , we sit down with Miguel Lopes, Senior Manager at Yardi Breeze, and Matt Seashols, Director at Yardi, to tackle a huge question facing the industry: How do we do build resident loyalty that lasts? Resident loyalty isn't built through a single interaction. It develops through every touchpoint, from move-in to renewals and the everyday resident experience. Lopes and Seashols discuss how incentives and rewards can help rental housing providers deepen resident engagement and encourage valuable behaviors. If you're looking for a practical discussion about designing loyalty experiences that are convenient, relevant and connected to broader operational goals, this episode is for you. For more on Yardi Breeze, visit yardibreeze.com . Please note that as is the case for all NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.

August 20, 2026Episode 927 min

The NAA Apartmentcast Sponsor Series – RealPage – The Capacity Imperative: Redefining Performance in Multifamily

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this sponsored episode, we sit down with Krista Hurley, Industry Principal, Agentic AI Workforce, RealPage, Inc., and Sarah Covington, CAM, HCCP, Operations Specialist at Summit Property Management, to explore one of the rental housing industry's most pressing questions: How do we do more with the teams we already have? Across the industry, the conversation is shifting from staffing shortages to something even more fundamental: Capacity. As onsite teams manage increasing complexity, resident expectations, and operational demands, the question is no longer simply how to hire more people; it's how to enable existing teams to accomplish more. If you're looking for ways to boost efficiently, improve resident experience and get more impact from your teams, this episode is for you. For more on RealPage's Lumina AI suite, visit https://www.realpage.com/platforms/lumina-ai/ Please note that as is the case for all NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.

August 4, 2026Episode 845 min

The NAA Apartmentcast - The ROAD to the Biggest Housing Bill in Decades

Every so often, something happens in Washington that people have been talking about for so long that it's easy to wonder whether it'll ever actually happen. For housing policy, that moment arrived with the passage of the 21st Century ROAD to Housing Act. The legislation has been called the most significant housing bill in decades, bringing together a broad package of reforms aimed at increasing housing supply, improving affordability and modernizing federal housing programs. For NAA and the rental housing industry, it's also the culmination of years of advocacy and engagement. On this episode, NAA AVP of Federal Legislative Affairs Owen Caine sits down to discuss exactly what made it into the bill, what it means for housing providers and what happens next. So what exactly made it into the bill? What does it mean for housing providers? And what happens next? To learn more about the passage of the 21st Century ROAD to Housing Act, visit https://naahq.org/news/what-new-housing-law-means-rental-industry . For more on rental housing advocacy, visit https://naahq.org/advocacy Please note that as is the case for all The NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.

May 18, 2026Episode 734 min

The NAA Apartmentcast - Big Easy, Bigger Ideas: Get Jazzed for Apartmentalize Education!

This year’s Apartmentalize education program is stacked - and we’re going behind the scenes. In our latest episode, we sit down with Clark Ebbert, NAA’s Conference Education Programming Director, who curates the entire learning experience for the industry’s biggest event. We talk about the can’t‑miss topics, the trends shaping the industry and the sessions guaranteed to level you up. If you want to walk into the conference already ahead of the curve, this episode is your shortcut. Listen now and get the inside scoop - and stick around for a special registration code somewhere in this episode! Learn more and register now for Apartmentalize, June 17-19 in New Orleans at https://naahq.org/apartmentalize Please note that as is the case for all The NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.

May 8, 2026Episode 627 min

The NAA Apartmentcast - Premiums, Pressure and Policy: The Forces Driving Insurance Costs Up

Insurance costs are rising faster than almost any other expense in rental housing — and the impact is reshaping operations, underwriting and long‑term strategy. In this episode, National Apartment Association Manager of Industry Research Eri Bajomo breaks down the data behind today’s multifamily insurance cost acceleration and what it means for owners, operators and investors. Drawing from her recent analysis for NAA, Bajomo explains why premiums are climbing nationwide, how reinsurance markets are driving volatility and which regions are experiencing the sharpest increases. We also explore how rising insurance costs affect budgeting, deal feasibility, risk management and property performance across the multifamily housing sector. If you work in real estate, property management, asset management or multifamily investment — or you simply want to understand one of the industry’s most disruptive trends — this conversation offers clear, actionable insight into the forces reshaping insurance in 2025 and beyond. For more on NAA’s Research offerings, visit https://naahq.org/research Please note that as is the case for all The NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.

April 10, 2026Episode 524 min

The NAA Apartmentcast - Paths, People and Possibilities: Celebrating RPM Careers Week

Get ready—this episode of the NAA Apartmentcast is all about celebrating the heartbeat of our industry: RPM Careers Week! We’re joined by Shellie Sims, Director of Workforce Development and Career Awareness at the NAA Education Institute, for an inside look at why this nationwide celebration is bigger, bolder and more important than ever. We’re spotlighting the dynamic, people‑first career paths that make residential property management such a powerful place to grow. From April 20 through April 24, we’re calling on the entire industry to jump in and make some noise. Follow the daily themes, share your stories, shout out your teams and nominate the standout professionals who keep our communities thriving. And with the RPM Careers Week Toolkit, participating has never been easier. Every post, every nomination, and every moment of recognition fuels our mission to attract new talent, strengthen our workforce and remind RPM professionals just how essential—and appreciated—they truly are. This is your week to celebrate, elevate and amplify the incredible people behind the properties. For more on RPM Careers Week and to access the Toolkit, visit RPM Careers Week | National Apartment Association . To learn more about NAA’s Education Institute, visit https://naahq.org/naaei . Please note that as is the case for all The NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.

March 18, 2026Episode 451 min

The NAA Apartmentcast - A Rent Dollar's Journey: The Economics Behind Every Step

On this episode of the NAA Apartmentcast, we’re joined by Leah Cuffy, NAA’s Director of Advocacy Research, for a deep dive into the economics behind the Dollar of Rent —NAA’s data‑driven tool that breaks down exactly where each rent dollar goes and why it matters. Cuffy reveals how that dollar is stretched across operating costs, taxes, maintenance, payroll, insurance and more — painting a clear picture of what it truly takes to provide rental housing today. We dig into the pressures shaping the industry, the misconceptions that fuel policy debates and why understanding the cost structure of rental housing is essential for meaningful conversations with lawmakers. For more on the Dollar of Rent Tool, visit Dollar of Rent Tool | National Apartment Association . If you want to explore NAA’s broader advocacy work—including policy resources, industry priorities, legislative trackers and grassroots tools—visit Advocacy | National Apartment Association Please note that as is the case for all The NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.

February 9, 2026Episode 328 min

The NAA Apartmentcast - Apartments, Advocacy and Action: What We're Taking to Congress

On this episode of the NAA Apartmentcast, we're joined by a trio of NAA’s Federal Legislative Affairs Directors, Joe Riter, Maria Spencer and Jason Lynn, who are here to preview NAA’s Advocate conference and Lobby Day ( March 24-25, register at Advocate | National Apartment Association ), walk through important matters of housing policy and detail what matters right now in Washington and why your voice in D.C. counts. If you are interested in learning more about NAA’s mission to improve the public policy environment at all levels of government for the rental housing industry, visit Advocacy | National Apartment Association for links to the policy issues library, industry priorities, Apartment Advocate newsletter, registration for the monthly Advocacy and Legal Webinar, legislative and regulatory trackers, grassroots action center, and much more. And of course, register now for NAA’s Advocate, March 24-25, by visiting Advocate | National Apartment Association Please note that as is the case for all NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.

January 29, 2026Episode 243 min

The NAA Apartmentcast - Sustainable Returns: ESG in Rental Housing

This special edition episode of the NAA Apartmentcast features guest hosts Scott Wilkerson, Chief Investment Officer and Chair of the Investment Committee for Ginkgo Residential, and Chris Carter, Regional Vice President for Carter-Haston, both members of NAA’s Operations Committee. They are joined by Brad Dockser, CEO and Co-Founder of GreenGen for an intriguing conversation focused on ESG (Environmental, Social and Governance), which itself sits at a really interesting crossroads in rental housing: Touching asset management, finance, operations, climate strategy, resident experience, and the future of real estate. There is a case to be made that ESG isn't a cost center for rental housing providers, it's a competitive advantage and a driver of value. Housing providers that integrate ESG into their operations can unlock new revenue opportunities, future-proof their assets and deliver better outcomes for residents and investors. For more information and resources on ESG, sustainability, asset management and NAA's Operations Committee, visit https://naahq.org/ Please note that as is the case for all NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.

January 15, 2026Episode 137 min

The NAA Apartmentcast Sponsor Series – Snappt – Trust, Transparency and Fraud Prevention as Powerful Amenities

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this sponsored episode, we sit down with Kyle Nelson, Vice President of Corporate Strategy at Snappt, and Maitri Johnson, Vice President, Tenant and Employment at TransUnion, to discuss how fraud prevention isn’t just an operational task anymore; it’s shaping the renter experience and influencing where people choose to live. Trust-building technology is becoming a competitive edge for multifamily communities: From faster approvals for qualified applicants to stronger protections against fraud, we discuss how modern tools enhance the leasing journey, support onsite teams, and attract high-quality renters. We also break down how trust and transparency can function as powerful amenities that boost operational efficiency and elevate resident satisfaction. Visit Snappt.com Please note that as is the case for all NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.