
Sanjay Sarathy on Core Principles of Developer Trust
In this episode of the MonkCast, James Governor sits down with Sanjay Sarathy, SVP of Developer Experience at Cloudinary, to discuss developer trust, and why it still matters in the agentic software development era. With more than four million developers signed up, and 40% of new registrations now coming from agents, Cloudinary is rethinking what trust means, but maintaining true to its core values. Sanjay walks through the principles guiding that work: products that work as promised every time, human support that scales, accuracy in AI-assisted answers, transparency, long-term API stability, keeping the developer voice in the product loop, and investing in education for students and early-career developers. The RedMonk video is sponsored by Cloudinary. Show notes: https://redmonk.com/videos/sanjay-sarathy/ Chapters 00:07 Introduction to trust in developer platforms 00:51 Why trust is crucial in a rapidly changing environment 02:05 Cloudinary's longstanding focus on trust 04:50 Principle 1: Consistency in product performance 08:40 Scaling support for millions of developers 12:58 Ensuring AI-assisted accuracy and trust 17:40 Transparency as a trust foundation 21:02 Long-term API commitment and stability 24:42 Listening to the developer voice 28:58 Supporting developer education and growth 34:18 Summary and closing thoughts


