the Hello Hair Pro podcast

Send us a textOvercoming Business Challenges: Strategies, Tariffs, and OptimismIn this episode of the Hello Hair Pro podcast, Jen and Todd discuss the fears and concerns surrounding tariffs and other business obstacles. They emphasize the importance of proactive business strategies over reactive panic. Key points include the significance of proper preparation for "perceived" slow times, the critical role of understanding costs, and methods to diversify suppliers and enhance customer experience. Both hosts also share personal insights on maintaining motivation through difficult times and stress the value of focusing on controllable aspects of business rather than succumbing to negative external influences.00:00 Introduction and Opening Remarks00:39 Debunking the Myth of Slow Business Periods02:20 Weather Woes and Staying Motivated04:19 Importance of Nutrition and Self-Care05:51 Addressing Tariffs and Business Adaptation08:37 Strategies for Business Resilience11:17 Managing Costs and Pricing Adjustments14:35 Smart Spending and Bulk Buying15:24 Streamlining Inventory16:08 Diversifying Distributors16:24 Raising Prices and Business Sustainability18:06 Understanding Business Costs19:29 Focusing on Non-Taxable Services21:57 Maintaining a Positive Mindset25:11 The Importance of Team and Mentorship26:34 Random Chat about AustraliaLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textAddressing Salon Challenges: Why You Might Be Losing Staff, Renters, and ClientsIn this episode, Jen and Todd delve into the pressing issues that might be causing salons to lose staff, renters, and clients. They analyze the root causes from three distinctive angles: staffing issues in commission salons, booth renter challenges, and client retention problems. This episode covers everything from the impact of poor leadership and lack of growth opportunities to the growing expectation of marketing support for renters and the importance of delivering a high-quality customer experience. Jen and Todd emphasize practical solutions like maintaining a clean and professional environment, offering consistent customer experiences, and fostering a positive salon culture. The conversation is rounded out with a discussion on the competitive nature of the industry and the need for businesses to innovate and improve continuously. This episode is packed with actionable insights to help salon owners and professionals thrive in the competitive beauty industry.00:00 Introduction and Greetings00:09 Why Salons Lose People: An Overview00:42 Personal Experiences and Challenges01:52 Opening Takes on Business Advice02:07 The Importance of Pricing Strategy07:05 Leading by Example and Creating Opportunities08:31 Why Salons Lose Staff: Key Reasons19:15 Why Salons Lose Booth Renters22:54 Misconceptions and Expectations23:21 Micromanaging in Salons24:40 The Walk-In Dilemma25:50 Lack of Community and Culture29:39 Client Retention Strategies39:47 The Importance of Competition42:21 Conclusion and Final ThoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textHello Hair Pro brings on its first two educators!In this episode, Jen and Todd talk about promoting two of their hair pros to educate for their company.Public classes for in-person education will be announced soon.The two highlight the importance of creating opportunities for employee growth.They end the episode with some thoughts on recent social media and online posts.Links and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textBuilding a Culture of Excellence: In-House Education and Innovation at Hello Hair Co.In this episode, Jen and Todd discuss the importance of continual education and innovation in their salon, Hello Hair Co. The conversation turns to strategies to keep their staff engaged and their services top-notch. They discuss the detailed planning and execution of their educational programs, including classes on blow-drying, hair extensions, and updos. They highlight the value of including staff in decision-making and leadership roles to foster a strong team culture. Additionally, Todd elaborates on their newsletter, 3-2-1 Pro Push, which provides business insights, stories, and challenges to keep readers and hair pros thinking critically about their practices. This episode explores how a business can continuously improve and innovate while involving and valuing its team.00:00 Introduction and Opening Remarks00:39 Personal Updates and Reflections03:01 Newsletter Insights and Business Tips10:49 Staff Development and Education Initiatives15:22 Upcoming Classes and Staff Involvement18:28 Exciting Your Staff and Clients19:58 Leveraging Staff Skills for Growth21:57 Continuous Improvement and Education25:27 Apprenticeships and One-on-One Training32:13 Providing Practical and Impactful Education34:48 Conclusion and Final ThoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textNavigating Challenges: Hospitality Insights and Salon LeadershipIn this episode, Jen and Todd discuss their experiences and insights on hospitality and service quality, drawing from personal stories about recent restaurant and hotel visits. They emphasize the importance of client service in salons, comparing it to the hospitality industry to highlight what makes businesses successful. They also challenge the notion that salon owners must be hairstylists, advocating for effective business management and leadership. The conversation delves into the business's roles and responsibilities, providing valuable advice for salon owners and other entrepreneurs.00:00 Introduction and Greetings00:12 Home Renovation Updates00:37 Rolling with the Punches05:31 Family Wedding Reflections07:38 The Importance of Being Present08:47 Industry-Specific Challenges18:25 Breaking Out of the Salon Bubble18:59 The Pitfalls of Self-Centered Branding20:23 The Importance of Hospitality21:41 Restaurant Experiences: The Good and the Bad28:06 A Nightmare Hotel Experience33:44 Lessons in Business ManagementLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textNavigating Salon Ownership: Tackling Staff Issues, Price Setting, and Maintaining ProfessionalismIn this episode, Jen and Todd dive into various topics for salon owners and hair professionals. The hosts discuss building a fully staffed salon, setting appropriate service prices regardless of location, and the importance of systems in a business. The episode also covers handling staff disagreements professionally, the false economy of offering heavy discounts to new clients, and more.Jen and Todd emphasize the importance of focusing on client experience, maintaining professionalism, and methodically growing a business. They wrap up with practical advice and actionable steps for new stylists and salon owners. 00:00 Introduction and Catching Up00:08 Temporary Setup Woes01:03 Solo Episodes and Forum Discussions01:32 Opinions on Business Practices03:12 Opening Takes: Originality and Success05:21 Reevaluating Goals for the Year06:45 Achieving a Million-Dollar Salon07:53 Fully Staffed Salons: Myth or Reality?10:20 Retail Sales and Licensing Issues13:30 Pricing Strategies and Location Myths16:38 Booth Renting: Pros and Cons23:32 Understanding Booth Renting as a Business24:12 Exploring Membership Models in Salons25:12 The Pitfalls of Offering Discounts26:23 Handling Employee Conflicts Effectively29:40 Building New Stylists Without Heavy Discounts36:43 Setting Up a Business Account and Paying Yourself42:08 Final Thoughts and Advice for Salon OwnersLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textSolo Episode (I'm alone!): Answering Some Common Salon Business QuestionsIn this episode, Todd addresses various topics related to running a salon business.Todd reacts to some common questions from social media posts. Topics covered include the elusive 'best salon software,' hitting a million-dollar revenue mark, the reality of fully staffed salons, misconceptions about booth renting, and thoughts on implementing membership models. Todd offers blunt but insightful advice from personal experience to help salon owners navigate their business challenges effectively.00:00 Introduction and Episode Setup00:57 Opening Take: Salon Software03:58 Achieving Business Success06:20 Staffing Challenges in Salons12:55 Pricing Strategies and Misconceptions15:50 Booth Renting and Business Ownership17:46 Exploring Membership Models19:01 Conclusion and Listener EngagementLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textProfit Margin vs. Revenue: Why a Million Dollars Doesn’t Make You a MillionaireIn this episode, Jen and Todd discuss why profit margin is more crucial than revenue in determining business success. They emphasize the misconceptions surrounding hitting a million dollars in sales and explain why a high revenue does not equate to high profits. They also delve into the importance of setting realistic business goals, focusing on profit optimization, and the challenges independent stylists and commission-based salons face. The episode also highlights the importance of mentorship, constant assessment of business decisions, and strategies for remaining innovative and succeeding in the hair industry.00:00 Introduction and Greetings00:24 Opening Takes: The Million Dollar Misconception03:53 Reevaluating Goals and Progress04:45 The Reality of Renting a Chair08:11 Challenges of Independent Stylists09:14 The Importance of Mentorship and Leadership14:00 Adapting and Innovating in Your Career16:55 The Influence of Schools and Social Media18:37 Understanding Profit and Pricing19:13 Planning for Time Off and Unexpected Events19:35 Setting Prices for Salon Chairs22:00 The Importance of Mentorship23:35 Building a Strong Team31:43 Defining Success and Profitability34:33 Final Thoughts and ReflectionsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textAccelerate Your Growth: Speed, Systems, and Smart StrategiesIn this episode, Jen and Todd discuss actionable strategies to accelerate your progress in business ownership and personal career growth. They emphasize the importance of speed, mentorship, taking risks, and creating effective systems. Tips for business owners include investing in mentorship, efficient systems, and good education. Employees are advised to practice new skills immediately, organize their workflow, and invest in quality tools. Jen and Todd also highlight the significance of building a network of like-minded professionals to open new doors and opportunities.00:00 Introduction and Opening Remarks01:05 The Importance of Mentorship and Coaching04:50 Defining Your Goals and Path to Success10:21 Implementing Ideas and Taking Action16:21 Risk Taking and Stepping Out of Your Comfort Zone23:20 Breaking Bad Habits24:03 Implementing Efficient Systems24:52 Streamlining Marketing Efforts26:33 Standardizing Employee Processes31:08 Investing in Yourself and Your Tools37:46 Building a Strong Network41:53 The Shortcut is Hard WorkLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Send us a textNavigating Business Challenges and Embracing EducationIn this episode, Jen and Todd discuss various topics, including handling snowstorms in New England, the importance of communication and patience in business, and the strategy of empowering staff to handle challenges. They also delve into how to create a scalable business, the benefits of education and leadership development within their salon, and the necessity of learning and adapting. By focusing on individual strengths and team collaboration, they aim to build a sustainable business model that operates efficiently even in their absence.00:00 Introduction and Greetings00:09 Discussing Recent Episodes and Future Plans01:10 Handling Snowstorms and Business Operations05:16 Client Interactions and Personal Reflections07:53 Business Costs and Investments09:54 Building a Scalable Business13:19 Focus on Education and Staff Development14:57 Identifying Organic Leadership15:21 Blow Drying and Updo Classes17:06 Hair Extension and Balayage Classes17:44 Outsourcing and In-House Training19:20 Importance of Education and Core Values21:03 Replacing Yourself in Business26:33 Learning from Everyone27:28 Empowering Staff with Roles29:02 Conclusion and Final ThoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website