The Future of Convenience

Hosted by Global Convenience

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Aug 2026

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About the show

The Future of Convenience podcast explorea cutting-edge strategies and global insights from convenience retailers and experts worldwide. Discover the latest innovations shaping the future of convenience and mobility in retail through foodservice, mobility, design, and more. The Future of Convenience podcast is produced by Global Convenience. Learn more at https://www.globalconvenience.com.

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60 recent

August 4, 202626 min

NACS President and CEO Frank Gleeson on the Future of Convenience

NACS President and CEO Frank Gleeson shares what he has learned after seven months of traveling the U.S. meeting retailers, explaining why food service has become the single biggest driver of loyalty and footfall in convenience retail, and why he believes quick-service restaurants have real reason to worry. He also looks ahead to what comes next for the industry, from the uneven pace of the EV transition to the collaboration he is seeing take shape across markets around the world. With special guests: Frank Gleeson, President and CEO, NACS and Joe Heather, Regional General Manager - Northern Europe, Deliverect Hosted by: Dan Munford and Elaine Kanak

July 21, 202625 min

When Foodservice Stops Being Optional With Holiday Oil President Mike Wagstaff

Mike Wagstaff, president of Holiday Oil, joins hosts Carolyn Schnare and Mosely Group CEO Harry Milloff for the first of a two-part series documenting one Utah convenience retailer's deliberate move from a fuel-first business to a food-first one. Hear how peer group conversations and a frank look at fuel's uncertain future pushed Holiday Oil to stop playing defense and start building toward something more durable. With special guest: Mike Wagstaff, President, Holiday Oil Hosted by: Carolyn Schnare and Harry Milloff

July 7, 202628 min

Harry Milloff Explains What It Takes To Be an Amazing Foodvenience Store

As convenience retailers around the world push further into food, the conversation keeps circling back to one idea that foodservice is no longer a side category, it must become the engine of the entire store. Moseley Group CEO Harry Milloff digs into what convenience operators can steal from QSRs when it comes to nailing consistency and owning a hero product, along with a secret weapon: hospitality. Learn more and enter the 'Best Foodvenience in the World' competition: https://www.globalconvenience.com/best/foodvenience/ With special guest: Harry Milloff, CEO, Moseley Group Hosted by: Carolyn Schnare and Dan Munford

June 30, 202622 min

Special: The 'Smartest Store in the World' is Wumart Xueqing Road in China!

The inaugural 'Smartest Store in the World' competition revealed how AI is evolving from standalone tools into connected operating systems that are transforming convenience retail, with Wumart Xueqing Road in China earning top honors for its fully integrated approach. In this episode, hear directly from the winner on their company and on what sets them apart, why scale matters, and the technologies poised to become mainstream over the next 12 to 18 months. With special guests: Brian Gray, Accenture, and Troy Du and Marcus Spurrell, Wumart/DMALL Hosted by: Carolyn Schnare Related Links: Entry: Wumart Xueqing Road store, Beijing, China: https://www.globalconvenience.com/smart/entries/wumart-xueqing-road-store-beijing-china/ Podcast: DMALL CEO Marcus Spurrell on What the West Can Learn From China’s Agentic Commerce: https://www.globalconvenience.com/features/dmall-ceo-marcus-spurrell-explains-what-the-west-can-learn-from-chinas-agentic-commerce/ Smartest Store in the World competition: https://www.globalconvenience.com/smart/home/

June 23, 202628 min

Rachel Moses of Electrify America on Why the Charging Infrastructure Story in the U.S. Is Just Getting Started

How has the ultra-fast charging infrastructure in America matured to where the stop itself fits naturally into a driver's journey? Rachel Moses, senior director for sales, marketing and business development at Electrify America, makes the case that the U.S. EV market is growing through its headwinds, not retreating from them. Hear about regional growth patterns, the education gap, and the growing role convenience retailers are playing in building out the network nationwide. With special guest: Rachel Moses, Senior Director for Sales, Marketing and Business Development, Electrify America Hosted by: Carolyn Schnare and Dan Munford

June 9, 202613 min

Bowser Bean’s Haydn Tierney on How Coffee, Food, and Consistency Drive Growth

Bowser Bean Managing Director Haydn Tierney joins Dan Munford to discuss how the Australian retailer built a strong regional convenience brand around premium coffee, quality food, and customer experience. With special guest: Haydn Tierney, Managing Director, Bowser Bean/Vantage Fuels Pty Ltd Hosted by: Dan Munford

May 26, 202614 min

Matt Keogh Explains Why 7-Eleven Australia Bets Big on Gen Z

7-Eleven Australia’s Chief Commercial Officer Matt Keogh joins host Dan Munford to discuss how the retailer is reshaping its strategy around Gen Z, food-led growth, and digital innovation. He shares plans for major store expansion alongside a strong omnichannel offer and an increased focus on fresh, trend-driven food ranges. The conversation also explores how technology and changing consumer habits are driving the next phase of convenience retail in Australia. With special guest: Matt Keogh, Chief Commercial Officer, 7-Eleven Australia Hosted by: Dan Munford

May 12, 202626 min

Centra’s Cormac Dawson on Blending Local Insight with National Scale at Centra

Ireland’s Centra is evolving beyond traditional convenience, combining local retail expertise with national scale to meet changing customer expectations. Cormac Dawson shares how the brand is driving growth through foodvenience, operational efficiency, and a strong community connection. From coffee innovation to next-generation store formats, discover how Centra is shaping the future of convenience retail. With special guest: Cormac Dawson, Sales Director, Centra Hosted by: Dan Munford and Carolyn Schnare Related Links: Centra Deli Drama: https://www.youtube.com/playlist?list=PLlEE_dmAuCfEIARb3RuZqrUrv6uq59B4d

April 28, 202635 min

DMALL CEO Marcus Spurrell on What the West Can Learn From China’s Agentic Commerce

DMALL in China is redefining how technology powers retail, from AI-driven pricing to unified commerce platforms. DMALL CEO Marcus Spurrell explores how agentic commerce, real-time data and digital ecosystems are transforming the retail landscape with hosts Martin Bailie, founder and CEO of MWB Advising, and Carolyn Schnare. Find out what Western retailers can learn from China’s rapid pace of innovation. With special guest: Marcus Spurrell, CEO, DMALL Hosted by: Carolyn Schnare and Martin Bailie Related Links: See Wumart and DMALL's entry profile in the Insight 'Smartest Store in the World:' competition https://www.globalconvenience.com/smart/entries/wumart-xueqing-road-store-beijing-china/

April 14, 202614 min

Brett Barclay on Australia’s Convenience Channel

Recorded live at the AACS Connect 26 Summit in Sydney, host Dan Munford is joined by Brett Barclay, director at CMA. Hear the latest data shaping Australia’s convenience channel from tobacco disruption and beverage growth to emerging impacts from GLP-1 and shifting consumer spend, Barclay offers a clear view of the pressures and opportunities ahead. With special guest: Brett Barclay, Director, CMA Hosted by: Dan Munford