The Future of Convenience

Hosted by Global Convenience

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Aug 2026

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About the show

The Future of Convenience podcast explorea cutting-edge strategies and global insights from convenience retailers and experts worldwide. Discover the latest innovations shaping the future of convenience and mobility in retail through foodservice, mobility, design, and more. The Future of Convenience podcast is produced by Global Convenience. Learn more at https://www.globalconvenience.com.

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60 recent

September 1, 202626 min

Discovering That Driving Change Beats Being Driven by It

Hear about the push to turn Germany's forecourts into multi-service destinations and how AI adoption is reshaping in-store operations across Europe as Dan Munford and co-host Christian Warning preview Forecourt Tech 2026 with Frederick Beckman, CEO of Q1 Energy, and Aart van Rooijen, CEO of BigBrother International. Learn more about forecourttech 2026 and register at https://forecourttech.com. With special guests: Frederick Beckmann, CEO, Q1 Energy nad Aart van Rooijen, CEO, BigBrother International Hosted by: Dan Munford and Christian Warning

August 18, 202626 min

ACS CEO Ed Woodall on How Retailers Can Mitigate the Retail Crime Crisis

Retail theft is not a new issue, but is indeed a global problem today. With new technology and industry collaboration, retailers can deploy smart tactics to keep their assets and employees safe. Ed Woodall, CEO of the UK’s Association of Convenience Stores (ACS), and Michael O'Loughlin of 360 Degrees Retail Limited join Dan Munford to break down why retail crime across UK convenience and forecourt sites has become one of the sector's most urgent operational challenges. With special guests: Ed Woodall, CEO, Associaiton of Convenience Stores (ACS) and Michael O'Loughlin, Managing Director of 360 Degrees Retail Limited and Pay My Fuel Hosted by: Dan Munford

August 4, 202626 min

NACS President and CEO Frank Gleeson on the Future of Convenience

NACS President and CEO Frank Gleeson shares what he has learned after seven months of traveling the U.S. meeting retailers, explaining why food service has become the single biggest driver of loyalty and footfall in convenience retail, and why he believes quick-service restaurants have real reason to worry. He also looks ahead to what comes next for the industry, from the uneven pace of the EV transition to the collaboration he is seeing take shape across markets around the world. With special guests: Frank Gleeson, President and CEO, NACS and Joe Heather, Regional General Manager - Northern Europe, Deliverect Hosted by: Dan Munford and Elaine Kanak

July 21, 202625 min

When Foodservice Stops Being Optional With Holiday Oil President Mike Wagstaff

Mike Wagstaff, president of Holiday Oil, joins hosts Carolyn Schnare and Mosely Group CEO Harry Milloff for the first of a two-part series documenting one Utah convenience retailer's deliberate move from a fuel-first business to a food-first one. Hear how peer group conversations and a frank look at fuel's uncertain future pushed Holiday Oil to stop playing defense and start building toward something more durable. With special guest: Mike Wagstaff, President, Holiday Oil Hosted by: Carolyn Schnare and Harry Milloff

July 7, 202628 min

Harry Milloff Explains What It Takes To Be an Amazing Foodvenience Store

As convenience retailers around the world push further into food, the conversation keeps circling back to one idea that foodservice is no longer a side category, it must become the engine of the entire store. Moseley Group CEO Harry Milloff digs into what convenience operators can steal from QSRs when it comes to nailing consistency and owning a hero product, along with a secret weapon: hospitality. Learn more and enter the 'Best Foodvenience in the World' competition: https://www.globalconvenience.com/best/foodvenience/ With special guest: Harry Milloff, CEO, Moseley Group Hosted by: Carolyn Schnare and Dan Munford

June 30, 202622 min

Special: The 'Smartest Store in the World' is Wumart Xueqing Road in China!

The inaugural 'Smartest Store in the World' competition revealed how AI is evolving from standalone tools into connected operating systems that are transforming convenience retail, with Wumart Xueqing Road in China earning top honors for its fully integrated approach. In this episode, hear directly from the winner on their company and on what sets them apart, why scale matters, and the technologies poised to become mainstream over the next 12 to 18 months. With special guests: Brian Gray, Accenture, and Troy Du and Marcus Spurrell, Wumart/DMALL Hosted by: Carolyn Schnare Related Links: Entry: Wumart Xueqing Road store, Beijing, China: https://www.globalconvenience.com/smart/entries/wumart-xueqing-road-store-beijing-china/ Podcast: DMALL CEO Marcus Spurrell on What the West Can Learn From China’s Agentic Commerce: https://www.globalconvenience.com/features/dmall-ceo-marcus-spurrell-explains-what-the-west-can-learn-from-chinas-agentic-commerce/ Smartest Store in the World competition: https://www.globalconvenience.com/smart/home/

June 23, 202628 min

Rachel Moses of Electrify America on Why the Charging Infrastructure Story in the U.S. Is Just Getting Started

How has the ultra-fast charging infrastructure in America matured to where the stop itself fits naturally into a driver's journey? Rachel Moses, senior director for sales, marketing and business development at Electrify America, makes the case that the U.S. EV market is growing through its headwinds, not retreating from them. Hear about regional growth patterns, the education gap, and the growing role convenience retailers are playing in building out the network nationwide. With special guest: Rachel Moses, Senior Director for Sales, Marketing and Business Development, Electrify America Hosted by: Carolyn Schnare and Dan Munford

June 9, 202613 min

Bowser Bean’s Haydn Tierney on How Coffee, Food, and Consistency Drive Growth

Bowser Bean Managing Director Haydn Tierney joins Dan Munford to discuss how the Australian retailer built a strong regional convenience brand around premium coffee, quality food, and customer experience. With special guest: Haydn Tierney, Managing Director, Bowser Bean/Vantage Fuels Pty Ltd Hosted by: Dan Munford

May 26, 202614 min

Matt Keogh Explains Why 7-Eleven Australia Bets Big on Gen Z

7-Eleven Australia’s Chief Commercial Officer Matt Keogh joins host Dan Munford to discuss how the retailer is reshaping its strategy around Gen Z, food-led growth, and digital innovation. He shares plans for major store expansion alongside a strong omnichannel offer and an increased focus on fresh, trend-driven food ranges. The conversation also explores how technology and changing consumer habits are driving the next phase of convenience retail in Australia. With special guest: Matt Keogh, Chief Commercial Officer, 7-Eleven Australia Hosted by: Dan Munford

May 12, 202626 min

Centra’s Cormac Dawson on Blending Local Insight with National Scale at Centra

Ireland’s Centra is evolving beyond traditional convenience, combining local retail expertise with national scale to meet changing customer expectations. Cormac Dawson shares how the brand is driving growth through foodvenience, operational efficiency, and a strong community connection. From coffee innovation to next-generation store formats, discover how Centra is shaping the future of convenience retail. With special guest: Cormac Dawson, Sales Director, Centra Hosted by: Dan Munford and Carolyn Schnare Related Links: Centra Deli Drama: https://www.youtube.com/playlist?list=PLlEE_dmAuCfEIARb3RuZqrUrv6uq59B4d