ON AIR is the no. 1 podcast for HVAC professionals or anyone interested in the stories, successes, and future of the heating and cooling industry and the pursuit of perfect air in the home. With over 65 years of combined experience, hosts Dave Chatmon and Doug Smiley of global energy-efficient climate-control solutions leader Lennox International talk with leaders in the HVAC field, expert contractors, and dedicated employees about the art, science, and future of perfect air. By accessing this Podcast, you acknowledge that the entire contents of this Podcast are the property of Lennox International Inc. or one of its affiliates (collectively, “Lennox”) and are protected under U.S. and international copyright and trademark laws. Except as otherwise provided herein, your use of this Podcast and the information contained in the Podcast are for personal or other educational purposes only. No other use, including, without limitation, reproduction, retransmission, or editing, of this Podcast may be made without the prior written consent of Lennox. All information made available on this Podcast is for general informational purposes only, and any reliance on such information is done at your own risk. This Podcast should not be considered professional advice. By accessing this Podcast, you acknowledge that Lennox makes no warranty, guarantee or representation as to the accuracy or sufficiency of the information featured in this Podcast. The views expressed by guests are their own, and their appearance on this Podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by Lennox employees are those of the employees and do not necessarily reflect the view of Lennox. LENNOX EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OR INABILITY TO USE THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.
Listen to episodes
60 recent
August 12, 2026Episode 430 min
Lennox ON CALL: Tools of the Trade
Every tech has a tool they swear by. In this Lennox ON CALL episode, Nick and Anthony talk through field-tested favorites, everyday toolbag staples, and the small tools that can make a big difference on the job. Along the way, they look at how the right tools can save time, reduce guesswork, and help techs handle whatever the field throws at them.Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON CALL is a Lennox Learning Solutions Production.
August 5, 2026Episode 10847 min
Hot Spots, Cold Rooms: The Comfort Problems Homeowners Will Pay to Solve
In this episode of Lennox ON AIR, Dave and Doug sit down with dealers Ryan St. Michel (Grove Mechanical) and Tevis Deschamp (Fire & Ice), alongside TM Darren Benson, to explore how zoning and mini-split technology are reshaping the future of home comfort. As homeowners increasingly seek personalized solutions for hot and cold spots, bonus rooms, garages, and unique living spaces, the group discusses why traditional approaches are no longer enough and how dealers can turn comfort challenges into growth opportunities.The conversation dives into the real-world applications of zoning, the impact of variable-capacity technology, and the growing demand for customized comfort. You'll hear practical insights on educating homeowners, overcoming common misconceptions, training teams on emerging technologies, and presenting solutions that go beyond equipment replacement. If you're looking to differentiate your business, deliver a better customer experience, and unlock new revenue opportunities, this episode offers actionable takeaways you can put to work right away.Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON AIR is a Lennox Learning Solutions Production.
July 22, 2026Episode 10746 min
The Million-Dollar Miss: What Unanswered Calls Are Costing Dealers
In this episode of Lennox ON AIR, Dave and Doug sit down with Preferred Vendors Lace, ZyraTalk, and Free2Grow, alongside Lennox customer insights leader John Christensen, to explore how AI is transforming the way dealers manage customer communication. With homeowners expecting faster responses and more convenient service than ever before, the group discusses why missed calls, delayed follow-up, and inconsistent customer experiences are creating costly gaps for many businesses.The conversation dives into the real-world impact of unanswered calls, how AI-powered tools can help dealers capture more opportunities, and why maximizing existing demand may be just as important as generating new leads. You'll hear practical insights on improving response times, supporting customer service teams, measuring ROI, and creating a more consistent experience that turns every customer interaction into a growth opportunity.Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON AIR is a Lennox Learning Solutions Production.
July 15, 2026Episode 318 min
Lennox ON CALL: The Stairwell Story
Some service calls stay with you forever. In this Lennox ON CALL episode, Nick and Anthony break down one of those stories—the kind you can’t make up. They rate it for awkwardness, customer drama, gross‑out factor, humor, and pure tool improvisation to see how it stacks up against the worst of the worst.Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON CALL is a Lennox Learning Solutions Production.
July 8, 2026Episode 10648 min
The Cost of a Missed Call: Transforming the Dealer Call Center
In this episode of Lennox ON AIR, Doug and Dave sit down with dealers Jason Schlunt (Bellows Plumbing, Heating, Cooling, and Electrical) and Dalton LaMay (Dalton’s Heating and Cooling), alongside Lennox leaders, to explore how AI is reshaping the call center—and why missed calls are quickly turning into missed revenue. From shifting homeowner expectations to the need for instant response, they break down how dealers are rethinking the way they capture and convert inbound opportunities.The group also dives into where opportunities are slipping through the cracks and how top performers are closing the gap. You’ll hear real-world insights on combining human teams with AI, improving response times, and creating a more consistent customer experience. If you’re looking to reduce missed opportunities and capture more demand, this episode delivers practical takeaways you can put to work right away.Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON AIR is a Lennox Learning Solutions Production.
June 24, 2026Episode 10545 min
When Minutes Mean Millions: Winning the Speed-to-Lead Game
In this episode of Lennox ON AIR, Doug and Dave sit down with Preferred Vendors Justin Judd of Chiirp and Jake Huling of Aptly Able to break down what’s really happening in today’s lead generation and follow-up landscape. With homeowners making faster decisions and lead costs continuing to rise, they explore how speed, consistency, and smarter processes are reshaping the way successful dealers operate.The conversation also dives into the gaps that quietly impact performance—missed calls, slow response times, and lack of follow-up—and how those small breakdowns can lead to major lost revenue. Justin and Jake share practical strategies for improving response speed, reengaging overlooked opportunities, and leveraging the right vendor partnerships to capture more of the business already within reach.Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON AIR is a Lennox Learning Solutions Production.
June 17, 2026Episode 225 min
Lennox ON CALL: Tips That Make You a Better Tech
Every HVAC tech has those jobs that teach you something you never forget. In this Lennox ON CALL episode, Nick and Anthony share real tips and tricks straight from the field—covering troubleshooting shortcuts, mindset mistakes, and the habits that separate good techs from great ones.Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON CALL is a Lennox Learning Solutions Production.
June 10, 2026Episode 10450 min
The Need for Speed: Rethinking Lead Generation and Management for Dealers
In this episode of Lennox ON AIR, Doug and Dave sit down with dealer Richard Dorman (Rite Way Heating, Cooling, and Plumbing) and DM Sean Dinel to break down why speed to lead has become a defining advantage in today’s market. From shifting homeowner behavior to rising competition and lead costs, they explore how dealers are rethinking lead generation—from leveraging existing customers to testing new tools, digital strategies, and grassroots approaches.The conversation also highlights where many dealers lose opportunities: after the lead comes in. Sean and Richard share what effective follow-up really looks like, how top performers track and optimize every lead source, and why doing nothing is no longer an option. If you’re looking to move faster, convert more, and build a more resilient pipeline, this episode delivers practical, real-world insights you can put to work right away.Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON AIR is a Lennox Learning Solutions Production.
May 27, 2026Episode 10331 min
Vetted, Tested, Trusted: How Preferred Vendors Move Your Business Forward
Vote for Dave Chatmon for ACHR NEWS HVAC Legend All-Star Award by May 29!In this episode of Lennox ON AIR, Doug and Dave sit down with Jennifer Fink (Manager, Field Marketing) and Valerie Mastalka (Director, Channel Marketing) to unpack the Lennox Preferred Vendor program and why it matters for dealers. From the thinking behind the program to the rigorous vetting process vendors must go through, they explain how these partnerships are built to save time, reduce risk, and help dealers focus on what truly drives growth—whether you’re just getting started or scaling an established business.The conversation also tackles common missteps that can limit results, like treating vendors as a “set it and forget it” solution or skipping clear goals up front. Jennifer and Valerie share what success actually looks like when dealers stay engaged, align on objectives, and use trusted partners as an extension of their team. If you’re looking for smarter ways to solve business challenges, drive profitability, and stop feeling like you have to figure it all out on your own, this episode offers practical clarity and a clear path forward.Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON AIR is a Lennox Learning Solutions Production.
May 20, 2026Episode 131 min
Lennox ON CALL: What to Ask Before You Take the Job
Before you take that first HVAC job, slow down. In this kick-off episode of Lennox ON CALL, DM Nick Galanis and FTC Anthony Vitale talk through the real questions every tech should ask an employer—from on‑call expectations and pay to training, tools, and long‑term growth—so you don’t learn the hard way.Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON CALL is a Lennox Learning Solutions Production.
Is this your show?
Claim this listing to keep it up to date, reach guests who want to pitch you, and manage bookings with Guestify.
