ON AIR

Hosted by Lennox Learning Solutions

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Episodes

105

Latest episode

Jun 2026

Language

EN-US

About the show

ON AIR is the no. 1 podcast for HVAC professionals or anyone interested in the stories, successes, and future of the heating and cooling industry and the pursuit of perfect air in the home. With over 65 years of combined experience, hosts Dave Chatmon and Doug Smiley of global energy-efficient climate-control solutions leader Lennox International talk with leaders in the HVAC field, expert contractors, and dedicated employees about the art, science, and future of perfect air. By accessing this Podcast, you acknowledge that the entire contents of this Podcast are the property of Lennox International Inc. or one of its affiliates (collectively, “Lennox”) and are protected under U.S. and international copyright and trademark laws. Except as otherwise provided herein, your use of this Podcast and the information contained in the Podcast are for personal or other educational purposes only. No other use, including, without limitation, reproduction, retransmission, or editing, of this Podcast may be made without the prior written consent of Lennox. All information made available on this Podcast is for general informational purposes only, and any reliance on such information is done at your own risk. This Podcast should not be considered professional advice. By accessing this Podcast, you acknowledge that Lennox makes no warranty, guarantee or representation as to the accuracy or sufficiency of the information featured in this Podcast. The views expressed by guests are their own, and their appearance on this Podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by Lennox employees are those of the employees and do not necessarily reflect the view of Lennox. LENNOX EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OR INABILITY TO USE THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.

Listen to episodes

60 recent

June 10, 2026Episode 10450 min

The Need for Speed: Rethinking Lead Generation and Management for Dealers

In this episode of Lennox ON AIR, Doug and Dave sit down with dealer Richard Dorman (Rite Way Heating, Cooling, and Plumbing) and DM Sean Dinel to break down why speed to lead has become a defining advantage in today’s market. From shifting homeowner behavior to rising competition and lead costs, they explore how dealers are rethinking lead generation—from leveraging existing customers to testing new tools, digital strategies, and grassroots approaches.The conversation also highlights where many dealers lose opportunities: after the lead comes in. Sean and Richard share what effective follow-up really looks like, how top performers track and optimize every lead source, and why doing nothing is no longer an option. If you’re looking to move faster, convert more, and build a more resilient pipeline, this episode delivers practical, real-world insights you can put to work right away.Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON AIR is a Lennox Learning Solutions Production.

May 27, 2026Episode 10331 min

Vetted, Tested, Trusted: How Preferred Vendors Move Your Business Forward

Vote for Dave Chatmon for ACHR NEWS HVAC Legend All-Star Award by May 29!In this episode of Lennox ON AIR, Doug and Dave sit down with Jennifer Fink (Manager, Field Marketing) and Valerie Mastalka (Director, Channel Marketing) to unpack the Lennox Preferred Vendor program and why it matters for dealers. From the thinking behind the program to the rigorous vetting process vendors must go through, they explain how these partnerships are built to save time, reduce risk, and help dealers focus on what truly drives growth—whether you’re just getting started or scaling an established business.The conversation also tackles common missteps that can limit results, like treating vendors as a “set it and forget it” solution or skipping clear goals up front. Jennifer and Valerie share what success actually looks like when dealers stay engaged, align on objectives, and use trusted partners as an extension of their team. If you’re looking for smarter ways to solve business challenges, drive profitability, and stop feeling like you have to figure it all out on your own, this episode offers practical clarity and a clear path forward.Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON AIR is a Lennox Learning Solutions Production.

May 20, 2026Episode 131 min

Lennox ON CALL: What to Ask Before You Take the Job

Before you take that first HVAC job, slow down. In this kick-off episode of Lennox ON CALL, DM Nick Galanis and FTC Anthony Vitale talk through the real questions every tech should ask an employer—from on‑call expectations and pay to training, tools, and long‑term growth—so you don’t learn the hard way.Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON CALL is a Lennox Learning Solutions Production.

May 13, 2026Episode 10249 min

From the Field, For the Field: Introducing Lennox ON CALL

Recorded live at Lennox Vision Tech, this episode marks the official launch of Lennox ON CALL, a new podcast created to amplify the voice of the HVAC technician. Joining Dave and Doug on the Lennox ON AIR stage, DM Nick Galanis and FTC Anthony Vitale share the inspiration behind building a platform dedicated to the real-life experiences of those in the field. From the isolation of working solo to the need for stronger connection, mentorship, and advocacy, Lennox ON CALL is designed to give technicians a place to be heard—and celebrated.Blending humor, honesty, and insight, this conversation introduces what listeners can expect from the new series: unforgettable service call stories, lessons learned outside the textbook, and a deeper look into the lives behind the tools. Filmed in front of a live Vision Tech audience, this episode captures the energy, passion, and purpose driving the next evolution of Lennox ON AIR—one that ensures technicians everywhere know they’re never truly working alone.Got a story, tip, or opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON AIR is a Lennox Learning Solutions Production.

April 29, 2026Episode 10140 min

Teaching While Troubleshooting: How Tech Support Builds Better Techs

In this episode of Lennox ON AIR, Dave and Doug go behind the scenes with two critical roles that keep the field moving: the Inside Technical Consultant (ITC) and the Field Technical Consultant (FTC). From the first phone call a technician makes on the job site to hands-on troubleshooting and in-person training, we explore how these roles work together to solve problems, reduce repeat visits, and support dealers when they need it most.Our guests share what their days really look like, how experience and preparation change the outcome of a service call, and why training is just as important as troubleshooting. Along the way, we talk about the mental and physical demands of the job, the value of relationships built over time, and how new tools—like virtual support and AI—are shaping the future of technical service in the trades.Nominate Lennox ON AIR for the ACHR NEWS Industry Podcaster Award!Lennox ON AIR is a Lennox Learning Solutions Production.

April 15, 2026Episode 10045 min

What's Your Sizzle Factor? Building a Career That Stands Out

In this episode of Lennox ON AIR, Doug and Dave are joined by talent acquisition expert Jed Gifford to break down what it really means to treat your career like a business—not just in theory, but in daily habits, communication, and attitude. From navigating tough conversations with leadership to understanding your value long before you apply for a new role, Jed lays out clear, practical guidance that applies whether you’re an installer in a basement, a service tech on the road, or a leader preparing the next generation.We also explore common fears and misconceptions that hold people back, like networking anxiety, worrying about being “too honest” in interviews, or feeling stuck in a role you’ve outgrown. Jed makes it simple: build your brand, practice your craft, strengthen your digital footprint, and show up every day with enthusiasm and intention. Whether you’re looking to advance, pivot, or simply gain clarity on where you’re headed, this conversation delivers the roadmap—and the motivation—to take your next step with confidence.Nominate Lennox ON AIR for the ACHR NEWS Industry Podcaster Award!Lennox ON AIR is a Lennox Learning Solutions Production.

April 1, 2026Episode 9955 min

Lead Your Way: Introverts Redefining What Leadership Looks Like

In this special International Women’s Day episode of Lennox ON AIR, Valerie Mastalka hosts a candid conversation at Lennox headquarters with Lanessa Bannister, Vimukta Talwar, and Betty Ungerman on what introverted leadership can look like. Together, they break down common misconceptions, share moments that shaped their leadership styles, and highlight the real strengths that quieter leaders bring to teams and decision-making.The panel also offers practical tools for gaining visibility, managing energy, and leading authentically in fast-moving environments. Whether you identify as an introvert, extrovert, or somewhere in between, this episode reminds us that great leadership isn’t about personality—it’s about awareness, intention, and the impact you create.Nominate Lennox ON AIR for the ACHR NEWS Industry Podcaster Award!Lennox ON AIR is a Lennox Learning Solutions Production.

March 18, 2026Episode 9846 min

From Vision Tech to Top Tech: A Friends & Family Success Story

In this episode of Lennox ON AIR, Dave Chatmon and Doug Smiley sit down with dealer Mike Guillen of Hope Heating and Cooling to share the remarkable story that began at Lennox Vision Tech and grew into a defining moment for the BuildATech Friends & Family program. What started as an unexpected introduction between Mike and a young man named Alex quickly became a powerful example of what’s possible when potential meets opportunity—ultimately leading Alex to complete BuildATech as the top technician in his class.You’ll also hear how BuildATech Friends & Family, supported by Lennox Learning Solutions, is giving dealers a new way to find and develop talent in an industry where technician shortages continue to challenge growth. From the spark that happened at Vision Tech to the long‑term career pathways that follow, this episode offers practical insights for dealers looking to strengthen their teams, invest in emerging talent, and build a workforce that lasts.Lennox ON AIR is a Lennox Learning Solutions Production.

March 4, 2026Episode 9749 min

Building Trust at Scale: How Strategic America Helps Dealers Win

In this episode of Lennox ON AIR, Dave and Doug visit Strategic America in Des Moines to hear how a cold call 45 years ago grew into a national marketing partnership supporting thousands of Lennox dealers. John, Lindsey, and Trista share how SA evolved from traditional media to full‑funnel digital strategy and why trust, data, and collaboration remain at the center of dealer success.The team breaks down what today’s dealers need to stay competitive — from AI‑driven search changes to maintaining a strong digital footprint and giving agencies better lead‑quality feedback. Whether you're building brand awareness or driving more leads, this conversation offers clear, practical ways to strengthen your marketing and get more from the partnership.Lennox ON AIR is a Lennox Learning Solutions Production.

February 18, 2026Episode 9647 min

Whole‑Home Solutions: The Strategy Behind Bell Brothers’ Service Expansion

In this episode of Lennox ON AIR, Doug and Dave head to Des Moines to visit Bell Brothers and explore how a 70‑year HVAC company expanded into true whole‑home service. They sit down with President Jason Gassman and Territory Sales Manager Brendan Sullivan to discuss the company’s evolution—how adding plumbing, water solutions, and new service lines allowed Bell Brothers to support every system in the home while staying rooted in the care and craftsmanship that built their brand.Jason shares how intentional leadership, technician development, and fast, customer‑first service drive their growth, while Brendan highlights why the Lennox–Bell Brothers partnership works and how aligned cultures strengthen the homeowner experience. This episode offers an inside look at a company that’s grown beyond HVAC—expanding thoughtfully, serving boldly, and delivering complete home comfort for the Des Moines community.Lennox ON AIR is a Lennox Learning Solutions Production.