Legal Leaders Exchange

Hosted by Wolters Kluwer's ELM Solutions

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Aug 2026

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About the show

“Legal Leaders Exchange,” a new podcast from Wolters Kluwer’s ELM Solutions. This podcast series was created to deliver insights on optimizing legal operations for corporate legal and insurance claims professionals. We have created this podcast as a way to connect with you about some of the most valuable and beneficial developments in the world of legal operations. We will bring you insights from our leaders and experts to help you optimize how your corporate legal or insurance claims department works and keep you updated on the latest trends and updates from the industry. Subscribe to the podcast and join us for upcoming episodes that will focus on the data, processes, and technology that can enable your legal ops staff to operate more efficiently and meet your company’s business and legal goals. We look forward to bringing you the latest industry insights, expert perspectives, and best practices.

Listen to episodes

37 recent

August 27, 202630 min

Episode 36: The Future of Outside Counsel Management: What Matters When AI Becomes Normal?

In this episode of Legal Leaders Exchange , join Jen McIver as she sits down with David Cambria and Eve Vlemincx to explore one of the most pressing questions facing the legal industry: Is AI driving real transformation or just making yesterday's processes faster? As AI reshapes legal service delivery, the conversation goes beyond technology to examine what clients will actually value, how outside counsel relationships may evolve, and what separates a strategic partner from a highly efficient production shop. Together, they challenge legal departments and law firms to rethink strategy, client centricity, and the future of outside counsel management in a world where AI handles more of the predictable work.

April 2, 202639 min

Episode 35: AI Is Here to Stay: Turning Adoption Into a Future Ready Legal Practice

In this episode of Legal Leaders Exchange, join Jen McIver as she sits down with Vince Venturella, Christian Hartz, and Ciaran Flaherty to explore the realities of responsible AI adoption in legal teams. The panel examines how technology impacts the practice of law by breaking down critical topics like trust, data compliance, and the future of legal workflows. You will discover practical insights and clear strategies to help you confidently integrate specialized AI tools into your daily operations.

February 13, 202634 min

Episode 34: AI in Legal Ops: Smarter, Simpler, and More Strategic

In this episode, we sit down with Dean Sonderegger to explore how AI is transforming the legal industry. From boosting efficiency and simplifying processes to leveraging data for smarter decision-making, Dean shares insights on how legal teams can stay ahead in a rapidly evolving landscape. Tune in for a forward-thinking conversation packed with practical takeaways for legal ops professionals and beyond!

January 16, 202631 min

Episode 33: Legal Ops Unplugged: Voices from Amplify 2025

In this special episode, Jen McIver and Diana Flanders take you behind the scenes of ELM Amplify 2025, which took place in Orlando in November 2025.Through rapid-fire, podcast-style conversations recorded on-site, Jen captures candid perspectives from legal ops managers, litigation leaders, and technology specialists representing Citizens Bank, Popular Bank, Westfield Insurance, Santander, Marsh McLennan, M&T Bank, and Organon. Together, they explore why fostering connection and candid knowledge-sharing is essential for driving innovation and shaping the future of legal operations.

December 22, 202533 min

Episode 32: Collaboration, Data, and AI: 2025 Trends and 2026 Predictions

In this episode of Legal Leaders Exchange, host Jennifer McIver sits down with Carlos Gámez of Wolters Kluwer Legal & Regulatory and Sinéad Kenny from Brightflag, to unpack the major themes that shaped the legal industry in 2025. The conversation begins with a lighthearted look at personal passions, such as BBQ rib rubs and the "Motley Accruals" band, before diving into critical industry shifts. They discuss the growing appetite for peer collaboration, the move toward data transparency between clients and law firms, and the practical realities of AI adoption. Looking ahead, they discuss predictions for 2026, debating the potential of agentic AI, the necessity of "cleaning house" regarding data infrastructure, and whether the billable hour is actually going anywhere.

October 14, 202533 min

Episode 31: Small Teams, Big Impact: Strategic Legal Ops with DHL & Organon

In this episode of Legal Leaders Exchange, host Jennifer McIver is joined by Catrine Chevalier, Legal Operations specialist at DHL, and Stacy Lettie, Chief of Staff at Organon. This candid conversation explores how lean legal ops teams can deliver outsized impact, even without big budgets or expansive headcount. From auditing invoices with precision to transforming repetitive tasks into opportunities for innovation, Stacy and Catrine share how focus, curiosity, and a strategic mindset can drive real results. Whether you're supporting multiple global business units or juggling competing priorities with limited resources, this episode offers practical insights, relatable stories, and a fresh perspective on what it means to lead legal ops with intention.

September 16, 202532 min

Episode 30 - From Bananas to Breakthroughs: Empowering Legal Ops with Agentic AI

What happens when legal operations meet agentic AI? In this engaging episode, our Jen McIver and Vince Venturella dive into the fast-moving world of agentic AI, autonomous digital agents that can research, act, and collaborate with humans. From negotiating rates and reviewing invoices to pondering the big question - whether AI will replace our jobs - they delve into how legal operations teams can embrace this technology to do more with less. Expect a few laughs (yes, there’s a bit about bananas), some wild dreams, and a lot of practical insight into how legal teams can start embracing AI today. Whether you're excited, skeptical, or somewhere in between, this conversation offers a candid, insightful look at how legal ops teams can embrace agentic AI to unlock new possibilities.

August 25, 202538 min

Episode 29: Legal Leadership in the Age of AI: Lessons from DHL

Join us on Legal Leaders Exchange as we dive into the transformative journey of DHL’s legal team from the viewpoints of Mark Smolik and Elaine Darr. Discover how they’ve redefined legal operations, embraced AI, and built a culture of innovation that’s shaping the future of the legal industry. Whether you’re a legal professional, a tech enthusiast, or a leadership aficionado, this episode is packed with insights and inspiration. Listen and learn how to think big, start small, and build momentum in your own legal operations journey.

June 12, 202531 min

Episode 28: Regulating Intelligence: Navigating AI Governance with Wolters Kluwer

As AI becomes more embedded in the daily lives of legal departments, the call for robust regulatory frameworks is louder than ever. In the 28th episode of Legal Leaders Exchange, we sit down with experts Ken Crutchfield and Jennifer McIver to explore the evolving landscape of AI regulations—from the EU AI Act to global compliance trends. We unpack what these changes mean for legal professionals, compliance officers, and tech leaders, and how organizations can proactively prepare for the future of AI governance.

May 22, 202532 min

Episode 27: Trust, Tech, and Teamwork: The Story Behind LegalVIEW® BillAnalyzer

In the 27th episode of “Legal Leaders Exchange” join Jennifer McIver as she sits down with Katie Larson and Lindsay Berman to share the story behind LegalVIEW BillAnalyzer. This conversation explores how the solution was shaped by years of working closely with in- house legal teams and their law firms. With a foundation in both AI and human insight, LegalVIEW BillAnalyzer has grown into a tool that supports evolving legal department needs—fostering transparency, collaboration, and stronger relationships along the way.