Courtney Honda and Slava Borisov and | How I Tested Pet Retail
SummaryIn this episode I’m joined by Courtney Honda and Slava Borisov co-founders of Puptqe. What started as a deeply personal response to a health scare involving their dog Champ has grown into a unique retail experience built around community and creating memorable moments for dogs and their owners.We explore how they tested their way through one of the most competitive retail categories imaginable, discovering that success wasn’t about competing with big-box stores on price or selection. Instead, they focused on creating experiences that customers couldn’t get anywhere else, from dog-friendly events and memberships to immersive in-store moments designed to turn visitors into loyal advocates.We also get into the realities of building a brick-and-mortar business, including lessons around site selection, customer retention, community-driven marketing, and the surprising acquisition channels they tested to help them grow. Courtney and Slava share how they learned to stop trying to serve every pet owner, focus on their ideal customer, and transform retail from a transaction into an ongoing relationship.If you’ve ever wondered how to test a physical retail store in a crowded market, this episode is for you.TakeawaysDifferentiate by owning a niche, not by competing on price - Puptqe succeeded by becoming a destination for dog experiences and hospitality instead of trying to out-discount larger pet retailers.Make the experience the product; sales will follow - Customers come for the events, community, and memories, which naturally drives purchases and loyalty.Stop marketing to everyone and focus on your ideal customer - Growth accelerated once they identified who their best customers were and tailored their offerings around them.Retention matters more than acquisition - Long-term success came from creating reasons for customers to return again and again, not just making the first sale.Community and word-of-mouth outperform paid advertising - Loyal customers and local advocacy generated more sustainable growth than trying to outspend competitors on ads.Understand customer behavior, not just demographics - Knowing how customers spend their time and make decisions proved more valuable than basic age, income, or location data.Design every customer touchpoint intentionally - Every interaction, from the greeting to the checkout experience, was crafted to create memorable moments.Consistency beats constantly chasing new tactics - Small improvements executed repeatedly created stronger results than jumping from one growth idea to the next.Guest LinksCourtney’s LinkedIn: https://www.linkedin.com/in/courtney-honda/Slava’s LinkedIn: https://www.linkedin.com/in/slavaborisov/Puptqe Website: https://puptqe.com/ If your leadership team is about to make a big strategic bet, the real risk usually isn’t the idea, it’s the assumptions behind it that haven’t been surfaced yet. A Decision Sprint is a focused 6–12 week engagement where we extract, map, and test those risks so leaders can make a clear Commit, Correct, or Cut decision before major capital moves. Learn more or apply at precoil.com.




