Episodes
18
Latest episode
Jan 2024
Language
EN-GB
Experience Matters is a podcast brought to you by Keane. From our studios in Birmingham, Riyadh and Dubai we work with clients all over the world. Since 1995 we’ve been using insight and strategy to define, design and deliver meaningful experiences everywhere people eat, stay, work, shop and play. Using that knowledge, we'll be talking about a new topic every episode, joined by marketing pros, interior designers, and master planners from our own talented team, as well as leading industry experts. All to discuss how brands and businesses can create successful experiences.
After a run of several incredible guests, Lou & Ted are taking a quick coffee break... and taking a look at the hottest caffeine trends for 2024! How are flavour, premium experiences and 'conscious' coffee affecting the market and products being produced? They get into the stuff that matters, and give you something to ponder over your next flat white.
We're back with a new episode for the New Year - and of course we're talking Dry January.We're not alone either - this episode we're joined by a real pro in this area, with incredible hospitality credentials - Pooja Sharma-Jones is Chief Marketing Officer for drinks brand 'Mocktails'.We talk about Pooja's background with brands like Harrods and Soho House, as well as current motivations behind the trend of increased no & low options, and the effect that has on the hospitality industry.
It's the last episode of the year! With that comes a look back at 2023 and everything we've learned. Lou & Ted give you their top 5 developments that made a difference this year, and how those trends will impact hospitality in 2024. If you want to get ahead in 2024, this is a great place to start.We also mention how to get your hands on some free beer, if you're interested!
We're pleased to welcome Cynthia Miller to the podcast!Head of Innovation at 11:11, (Paris Hilton's media agency) Cynthia leads the business in Web3 and Metaverse initiatives. In this episode she shares her insight into building digital experiences, and why platforms like Roblox are opening up new ways to interact with captive audiences like Gen Z.We talk about the success of Sliving Land, as well as how other brands are capitalising on this tech to create new communities - and in turn what Hospitality and F&B can learn from that process, and get in on the action!
This week we chat to Dan Clayton, who comes to us from our studio based out in Dubai.Dan comes with a wealth of experience of working in F&B and in this episode shares his insights and key learnings from working with hotels over the years, as well as some specific hot tips on how to get your F&B winning that work even if you're not in the hotel game.
Lou & Ted are back on the QSR train! This time talking all things innovation. Everything from tech, to speed and ultimately automation. Are burger flipping robots the future, or more of a robo-flop? How much does speed of service really affect customer satisfaction? All this and more in this episode of Experience Matters!
The first in our QSR series! Ted & Lou get into the thrills & spills of Quick Service Restaurant trends. This first episode takes a look at how consumer wants, needs and behaviour shapes fast-food chains and the development of their businesses. What aspect of QSR's should we get into next?
Mike & Ted talk about the rise in brand collaborations - the difference between the perfect partnership and when it's all hype, but no hope.
Ted & Dave talk about pubs - and what they have to do to stay relevant in an ever-changing landscape starting with the important question: "What exactly is a pub?"
Ted & Lou talk cocktails! Whether you prefer to enjoy a cocktail or two at the bar, you're behind it mixing them, or maybe you own the place - this episode has something for you. From trending flavour profiles, to cocktails at home and in retail, we cover all the bases. What's your drink of choice?
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