Build What’s Next: Digital Product Perspectives

Hosted by Method

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May 2026

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About the show

The process of developing digital products and experiences can be a daunting task organizations often find themselves wondering if they are solving the right problems the right way hoping the result is what the end user needs. That’s why our team at Method has decided to launch Build What’s Next: Digital Product Perspectives. Every week, we’ll explore ways to connect technology with humanity for a simpler digital future. Together, we’ll examine digital products and experiences, strategic design and product development strategies to help us challenge our ideas and move forward.

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44 recent

May 4, 202658 min

AI Field Guide: The Missing Middle - How to Build an End-to-End AI

In this episode of Build What's Next, Theo Munoz, Miguel Ribeiro, and Natan Szczepaniak discuss Machine Learning Operations (MLOps) and why an estimated 80% of ML models built in notebooks never make it to production. The hosts argue that the failures stem less from technology and more from organizational issues like a lack of clear ownership, insufficient investment in data engineering, and poor data foundations. Learn how standardization, shared ownership between business and engineering, and robust model governance are crucial to scaling AI safely, especially as the industry shifts towards Gen AI.To find more episodes, visit method.com/insights/podcasts/Episode Resources: Method.comTheo Munoz on Linked-In: /in/theo-munoz-090a88151/Miguel Ribeiro on Linked-In: /in/miguel-ribeiro-3439328a/Natan Szczepaniak on Linked-In: /in/natan-sz/

March 24, 202639 min

AI Field Guide: How AI is Reshaping the Roles of Design and Engineering

AI is reshaping the roles of design and engineering, emphasizing collaboration and how models can accelerate workflows without sacrificing quality. This week’s episode explores how designers like David Shackelford, Associate Director of Product Design for Method, use tools like Perplexity, UX Pilot, and Figma Make for rapid exploration, while Paul Rowe, Principal Software Engineer at Method, discusses the engineering reality check with tools like Claude Code and Google’s Anti-Gravity IDE. The key takeaway is a practical playbook for speed with guardrails, affirming that human judgment, taste, and accountability remain the multiplier.The Methodites cover where AI currently shines—producing accurate results for smaller, well-defined tasks—and where it struggles, often leading to code bloat and confusion with vague prompts, especially within massive enterprise codebases. Despite the excitement around "vibe coding," they stress that the core development workflow remains "build, validate, iterate," with human review being more critical than ever. Paul and David conclude that while AI is an efficiency tool that can blur traditional departmental lines and shift where time is spent, strategic roadmapping, quality assurance (QA), and deep, expert-level skill sets in both design and engineering are still indispensable.To find more episodes, visit method.com/insights/podcasts/Episode Resources: Method.comDavid Shackleford on Linked-In: /in/davidzshackelford/Paul Rowe on Linked-In: /in/paulcullenrowe/

March 4, 202637 min

How To Build A Scalable, Standards-Aligned Ecosystem That Teachers Actually Use

Travis Barrs of Discovery Education discusses how K–12 is shifting from tool access to learning impact, focusing on building scalable, coherent learning platforms. This involves budget realities, teacher workloads, and consolidating tool sprawl.Key points include the return of core curriculum funding, the necessity of standards alignment, and balancing Discovery's diverse brands (DreamBox Learning, Mystery Science, etc.). The underlying architecture emphasizes seamless identity/access, roster sync, LMS integrations, and cross-product analytics for targeted student support. Organizational design uses a "quartet" model—product, design, engineering, and curriculum—to embed pedagogy and rigor from the start.AI implementation follows a measured roadmap, prioritizing teacher workflows (lesson planning, assessment, recommendations) before student-facing tools with strong guardrails. Internally, AI aids in prototyping, documentation, sales, RFPs, contract review, and curriculum drafting, all under strict governance. The future is focused on hyperpersonalization, workload-reducing classroom assistants, and provable efficacy.To find more episodes, visit method.com/insights/podcasts/Episode Resources: Method.comTravis Barrs on Linked-In: /in/travisbarrs/Carol Rego on Linked-In: /in/carol-rego/More episodes: method.com/insights/podcasts/

December 10, 202550 min

AI in Software Development: Designing & Delivering Real ROI

Forget the AI hype and focus on real ROI in the Software Development Lifecycle (SDLC). This episode features Method's Jason Rome and Raj Sethi with ISG experts Ashwin Gaidhani and Tapati Bandopadhya, who trace a clear path from AI tools to measurable outcomes. They argue that coding speed isn't the bottleneck—specs, testing, pipelines, and change management are.We break down the mechanics of ROI: how specification elaboration unlocks downstream gains, the decision between human-in-the-loop vs. agent-in-the-loop, and integrating GenAI into CI/CD. We also discuss cost, risk-adjusted ROI (F1 score plus risk), and practical wins for legacy modernization, like AI-driven requirement discovery and service-oriented modernization. The conversation also introduces 'stability lanes' and covers what leaders get wrong (tooling without process change, microservices by default), advocating instead for platform thinking and a conductor's mindset to orchestrate micro-tasks for real lift.Episode Resources:Jason Rome on LinkedIn: /jason-rom-275b2014Raj Sethi on LinkedIn: in/rajsethiAshwin Gaidhani on LinkedIn: in/ashwin-gaidhaniTapati Bandopadhya on LinkedIn: in/tapatibandopadhyayMethod Website: method.comGlobalLogic Website: globallogic.comISG Website: isg-one.com

November 19, 202548 min

Designing Simpler Products With Smarter AI

The most valuable features in your product might be hiding in plain sight. We sit down with design leader Andy Vitale to unpack how AI can strip away clutter, surface what matters, and move users from intent to outcome without the scavenger hunt. From dense banking apps to consumer software, we break down a pragmatic path: use agentic assistants to handle administrative tasks, boost findability with smarter search, and free up the interface to highlight real value.We dive into personalization that actually delivers. Instead of broad segments, AI can synthesize behavior, preferences, and context in real time to shape the experience—while also making existing configuration options easier to discover. Andy shares how teams can pair analytics, NPS, and session data with AI-driven synthesis to spot drop-offs faster and focus roadmaps on the true unmet needs. We also explore the trust equation: data privacy, benchmark accuracy, and the difference between AI as research moderator, synthesizer, or simulated participant.Looking ahead, we imagine agentic design systems that assemble the right UI for the moment, judgment-ready data visualizations that compress complexity, and workflow views that tell you what’s blocked, what’s yours, and what’s next. AI becomes a co-author for high performers, speeding concept validation upstream while tightening execution downstream—without losing the human taste that makes products resonate. We close with hopes and fears: faster solutions and better confidence on one side; sameness and loss of craft on the other. If you care about building simpler, smarter, and more humane products with AI, this conversation will sharpen your approach.Enjoyed the episode? Subscribe, share with a teammate who needs it, and leave a quick review to help others discover the show.Episode Resources:Michael Lewandowski on LinkedIn: in/michael-lewandowski-66769b11Andy Vitale on LinkedIn: in/andyvitaleMethod Website: method.comAndy Vitale Website: andyvitale.com

November 4, 202533 min

Breaking Silos: CX, Product, And The Metrics That Matter

In this podcast episode, Method’s Jason Rome and guest Margaryta V. Rashev discuss the evolving landscape of customer experience (CX) and product development. Join us as we unpack how leading organizations are shattering traditional silos, leveraging data to truly understand customer needs, and driving business growth. Discover the shift from reactive questioning to proactive insights, the critical connection between CX metrics and business outcomes, and the exciting, yet often hyped, role of AI in the insights industry. We'll also explore the power of storytelling to bring user journeys to life and the essential foundations needed for organizations to swiftly respond to emerging customer demands. Tune in to learn how to foster true empathy within your teams and integrate discovery into delivery for impactful product strategies.Jason Rome on LinkedIn: /jason-rom-275b2014Margaryta V. Rashev on LinkedIn: /margaryta-v-rashev-35a517b/Method Website: method.comMedallia Website: medallia.com

October 21, 202547 min

The Human Side of AI: Design, Change, and Reimagination

In this podcast episode, Method’s Dr. Vanina Delobelle and Reema Pinto discuss "The Human Side of AI: Design, Change, and Reimagination. They discuss the crucial difference between viewing AI as a 'solution' versus a 'tool,' and uncover its four transformative elements: efficiency, augmentation, invention, and reimagination.Learn why organizations often struggle with successful AI adoption, examining the role of human emotions, cultural differences in approaching change, and the necessity of designing AI for genuine human interaction. Discover the three key approaches for organizations to prepare for AI: an ecosystem-first strategy, a data-driven mindset with measurable behavioral goals, and a deeply human approach that prioritizes decision-making, career growth, and the celebration of 'pragmatic pioneers.'This is a must-listen for leaders, designers, strategists, and anyone interested in the intersection of technology, business, and humanity, offering invaluable insights into fostering sustainable AI adoption and creating a future where AI truly serves human needs.Dr. Vanina Delobelle on LinkedIn: /in/vaninadelobelle/Reema Pinto on LinkedIn: /in/reema-pinto-945394/Method Website: method.comHitachi Website: https://www.hitachi.com/en/

October 7, 202519 min

Technical Debt During Planning and Prioritization

In this podcast episode host Jason Rome and guest David Brown discuss a practical approach to planning, moving beyond "process theater." It advocates for transparently managing technical debt as product work, leveraging habits over rigid processes, and clearly framing trade-offs. We'll explore clustering work by component to reduce friction, integrating testers early, and dedicating consistent time for modernization. Culture is built on micro-behaviors, emphasizing hiring people who "clean what they touch" and embedding new habits into existing rituals. Recognizing that teams differ, we'll use Team Topologies to align diverse teams with varied cadences, staggering planning and acknowledging the need for dedicated capacity for discovery. If you're ready to embrace practical clarity—visible debt, respectful sequencing, and useful planning—this conversation provides concrete steps to start tomorrow.Episode Resources:Jason Rome on LinkedIn: /jason-rom-275b2014David Brown on LinkedIn: /in/david-allen-brown/Method Website: method.com

September 23, 202540 min

How AI is Transforming Design Teams in Financial Services

Join Jason Rome and Mike Adam in this episode of "Build What's Next" as they explore how AI is revolutionizing design teams in financial services. They discuss the impact of AI on design, research, and product teams, covering topics like psychological safety, process changes, the downsides and upsides of AI, and how to integrate it into team workflows. This conversation is highly relevant for design leaders navigating the evolving landscape of AI.Episode Resources:Jason Rome on LinkedIn: /jason-rom-275b2014Michael Adam on LinkedIn: /in/mikeadam/Method Website: method.comJPMorgan Chase: jpmorganchase.com/

September 9, 202529 min

Confidence in Planning: Addressing Uncertainty and Risk

In this podcast episode host Jason Rome and guest David Brown talk about the crucial role of "confidence" in effective planning. They explore how organizations can honestly assess certainty and uncertainty in project estimates, distinguishing between confidence in "what it'll take to do" and "what this thing will do." The discussion highlights the importance of early, honest conversations about risks and major assumptions, emphasizing that overconfidence can be detrimental. The conversation provides valuable insights into how to build a culture of honesty and clear communication in planning, ultimately aiming to mitigate risks and ensure that projects are not only feasible but also truly desirable for users.

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