
Ep 165 | The Hidden Friction Tax: How Operational Inefficiencies Are Costing Your Law Firm Money | Tricia Warren
The Hidden Friction Tax: How Operational Inefficiencies Are Costing Your Law Firm Money | Tricia Warren Tricia Warren is the CEO and founder of TLW Integrated Solutions and the Operations Friction Fixer. She works with law firms and professional service businesses as a fractional COO to eliminate the operational drag that quietly costs money, burns out staff, and frustrates clients. In this episode, Tricia joins Kelley Brubaker to break down what the friction tax is, how to find it in your own firm, why most law firm owners mistake an operations problem for a people problem, and how to use standard operating procedures and automation to build a firm that does not depend entirely on the owner showing up every day. Connect with Tricia: Website: https://www.thefrictionfixer.com LinkedIn: https://www.linkedin.com/in/triciawarrenmba/ YouTube: https://www.youtube.com/@TheOperationsFrictionFixer Book - The Intelligent Firm: https://a.co/d/0dTVOxoL Upcoming events featuring Tricia: Take Charge! Conference — State Bar of Georgia, Atlanta Session: The Intelligent Firm: From Overwhelmed to Optimized Date: September 17-18, 2026 Register: https://www.gabarsolo.org Future Crafters AI Symposium — Atlanta Session: From Intention to Intelligence — Finance, Operations & Supply Chain Date: September 17, 2026 Register: https://www.thefuturecrafters.org Sign up for my free 90-day challenge designed to improve your law firm with one baby step every day for 90 days: https://www.profitscalethrive.com/profitstrong-90 Do you receive my newsletter? Sign up and enjoy access to free templates and checklists that support each podcast episode. Only those who are on the newsletter distribution list will receive this bonus content. Sign up now: https://www.profitscalethrive.com/newsletter-sign-up Grab my newest book for free (PDF format) here: https://www.profitscalethrive.com/plugging-the-leaks-10-ways-lawyers-waste-money-and-simple-fixes OR buy the Kindle or paperback format here: https://www.amazon.com/Plugging-Leaks-Lawyers-Waste-Simple-ebook/dp/B0FHGCPB6P Check out my free resources here: https://www.profitscalethrive.com/link-in-bio Schedule a meeting with me: https://www.profitscalethrive.com/contact LinkedIn: https://www.linkedin.com/in/kelleybrubaker/ YouTube: https://www.youtube.com/@profit.scale.thrive #attorney #lawyer #profit #scale #thrive #howtogrowalawfirm #CPA #CFO #FractionalCFO #LawFirm #fyp #spotifypodcast #applepodcasts #googlepodcasts #podcast #LawFirmGrowth #LawFirmProfits #LawFirmOperations #FractionalCOO





