
Earning a Seat at the Table in 2042
Cindy Plunkett, Senior Director of Talent Development and HR Technologies at PointClickCare , shares how AI is changing the role of L&D and what it will take for learning leaders to stay relevant in 2042. She explains why AI can take over many traditional L&D tasks, while creating an opportunity for L&D to become more strategic and closely connected to business goals. Tune in to hear her perspective on building an AI-ready workforce, proving the value of L&D, and why learning leaders need to stop being order-takers and create their own “seat at the table". Connect with Cindy on LinkedIn to continue the conversation. Show Notes 00:27] Introducing Cindy Plunkett Cindy Plunkett, Senior Director of Talent Development and HR Technologies at PointClickCare and Executive Director for the Canadian Learning Conference, brings more than a decade of experience in talent development and technology to the conversation. [01:07] Rethinking the Role of L&D in 2042 Cindy sees AI taking over many traditional L&D tasks, from creating videos and voiceovers to generating e-learning content in seconds. Rather than viewing this as a threat, she believes L&D leaders need to become more strategic—aligning their work with business goals and creating their own “seat at the table.” [01:07] Building an AI-Ready Workforce Cindy highlights the opportunity for L&D to help organizations understand and adopt AI. L&D professionals don’t need to become technical experts; they can use their expertise in talent development to identify skill gaps, build learning strategies, and partner with technical specialists. At PointClickCare, this approach helped 88% of the workforce achieve foundational AI literacy within four months. [07:33] Why Order-Takers Won’t Thrive Cindy warns that L&D professionals who simply wait for direction risk becoming redundant. As AI takes on lower-level tasks across functions, the value of human work will increasingly come from “critical thinking, problem solving, [and] strategy” and understanding where the organization needs to go next. [08:55] Proving the Value of L&D Cindy emphasizes that L&D needs to demonstrate how its work supports organizational priorities. That means going beyond basic measures like whether employees enjoyed a session and using meaningful quantitative and qualitative metrics to show business impact. [10:27] Creating Your Own Seat at the Table If L&D doesn’t have a seat at the leadership table, Cindy believes leaders can create one. By showing how initiatives align with business goals, sharing progress, measuring results, and creating regular opportunities for dialogue, L&D can build visibility and demonstrate its value across the organization. [11:03] Show Your Work Cindy explains how regular updates can keep L&D aligned with changing business priorities. Her team shares progress, measurements, and upcoming initiatives throughout the year, allowing them to adjust when priorities shift and ultimately demonstrate their impact at the board level. “It’s important to show your work,” she says. [12:41] Connect with Cindy Plunkett Cindy invites listeners to connect with her on LinkedIn to exchange ideas and connect with other learning and development professionals.















