
What Would You Risk To Do The Right Thing
Hidden fees don’t feel painful until you add them up, then you realize you’ve been funding someone else’s profit with your own margins. We sit down with PJ Gallagher, owner of Reliable Payments, to pull back the curtain on credit card processing, merchant services, and why so many small businesses overpay simply because they never get a straight explanation of their statement. We talk real numbers, what “good service” in payments actually looks like, and how a fast, human response can matter more than a tiny rate change when your revenue is stuck mid-transaction. We also get into the entrepreneur side of PJ’s story: growing up in Richmond, learning business integrity from a family rooted in consumer protection, and starting Reliable Payments with a lean, scrappy approach instead of chasing a fancy office and polished marketing. The conversation turns into a practical masterclass on the day-to-day reality of leadership: managing stress as the team grows, taking vacations without burning out, and building culture through small details that make people feel valued. Then it gets personal. PJ shares the mission behind the CKG Foundation, the Speak Up 5K, and the work happening in schools to reduce stigma around teen depression, anxiety, and suicide prevention. We close with a lesson that ties everything together: integrity gets tested when the stakes are high, whether that’s a $50,000 processing crisis or the decision to fire a toxic client. If you care about running a trustworthy business, lowering payment processing costs, and leading with standards, you’ll get a lot from this one. Subscribe for more unfiltered founder stories, share this with a business owner who needs it, and leave a review with your biggest takeaway. Support the show www.themrpreneur.com















