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Wild Card – Whose Shoes?

Welcome to Wild Card – Whose Shoes! Walking in the shoes of more interesting people 😉 My name is Gill Phillips and I’m the creator of Whose Shoes, a popular approach to coproduction and I am known for having an amazing network. Building on my inclusion in the Health Services Journal ‘WILD CARDS’, part of #HSJ100, and particularly the shoutout for ‘improving care for some of the most vulnerable in society through co-production’, I enjoy chatting to a really diverse group of people, providing a platform for them to speak about their experiences and viewpoints. If you are interested in the future of healthcare and like to hear what other people think, or perhaps even contribute at some point, ‘Whose Shoes Wild Card’ is for you! Find me on Twitter @WhoseShoes and @WildCardWS and dive into https://padlet.com/WhoseShoes/overview to find out more! Artwork aided and abetted by Anna Geyer, New Possibilities.

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66. Dr Guddi Singh - Radically reimagining health care
6 April 2025
66. Dr Guddi Singh - Radically reimagining health care

In this electric, soul-stirring conversation, Dr Guddi Singh joins me to explore what it truly means to radically reimagine health. From the frontline realities of paediatrics to the bold edges of creative health and social justice, Guddi brings her full, vibrant self — and invites us all to do the same.We talk about what’s broken in our health system, why simply fixing sickness isn’t enough, and how real health is built in homes and communities, not hospitals. We shine a light on creative co-production, interdisciplinary approaches, and the untapped power of arts, storytelling and relationships to transform healthcare.Guddi describes herself as a closet creative and lifelong learner, and you’ll hear exactly why — from training citizen scientists to founding WHAM (Wellbeing and Health Action Movement) and leading the Powering Up project.This episode is bursting with energy, honesty, hope¦ and a few well-placed mic drops.Lemon lightbulbs 🍋💡🍋🍋   Health is not built in hospitals – it’s built in our homes and communities🍋   A child cannot be healthy if the context they live in is sick - we have to treat the context – hunger, poverty, poor housing – not just the symptoms🍋   “I’m a closet creative trapped in the body of a doctor” : Guddi’s mission blends creativity, academia, activism, and medicine to drive meaningful change🍋   The system doesn’t work for patients — and it doesn’t really work for staff🍋   There’s no KPI for what actually matters — to patients or professionals🍋   Maybe the most powerful KPI is: Will you remember this? Did it change you?🍋   Human connection doesn’t fit in a spreadsheet – but it’s what makes the work meaningful.🍋   Fixing health inequalities starts with ordinary clinicians and patients,  and creative approaches 🍋  Powering Up isn’t a project – it’s a movement🍋   It’s hard to lie to kids - Powering up unearthed the real issues🍋   The system may be blind, but our stories can open its eyes🍋   Dance saved my life. Why isn’t creative health part of the NHS mainstream?🍋   We’re lighting up little patches of the world. What if we joined the dots?🍋   We’re not alone — it’s time to bring our lemon lightbulbs togetherLinks:Wellbeing and Health Action Movement (WHAM)Powering Up ProjectNational Centre for Creative HealthEpisode 54: Dr Mary Salama - connecting across boundariesEpisode 57 : Dr Tom Holliday - children get lessJoin the MovementThis is more than a conversation It’s a call to action. Whether you’re a clinician, creative, policymaker or passionate citizen, this episode will leave you asking: What’s my role in radically reimagining health?#coproductionWe LOVE it when you leave a review!If you enjoy my podcast and find these conversations usefulplease share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

70 min
65. Nicola Enoch – It’s World Down Syndrome Day! It’s the global Podcasthon!
21 March 2025
65. Nicola Enoch – It’s World Down Syndrome Day! It’s the global Podcasthon!

This special episode of Wild Card – Whose Shoes? is part of The World Podcastathon, a global celebration of podcasts that spark conversation, challenge perspectives, and inspire change.I’m thrilled to welcome the incredible Nicola Enoch, founder and CEO of Down Syndrome UK, a powerhouse advocate who is transforming perceptions, challenging outdated maternity care practices, and empowering families. Nicola’s journey is extraordinary—one that began with fear and stigma when she learned her son, Tom, might have Down syndrome, and evolved into a mission to support parents, shift mindsets, and tackle inequalities head-on.We explore the power of language in maternity care, the importance of early development, and how health inequalities continue to impact people with learning disabilities. Nicola also shares how her organization is training healthcare professionals and educators to see the person first and break down barriers that still exist today.This conversation is raw, real, and packed with lemon lightbulb moments—insights that challenge us all to think differently.Lemon lightbulbs 🍋💡🍋🍋  Words shape experiences – Describing Down syndrome as a “risk” or “abnormality” impacts how parents feel about their child. Language matters.🍋  Breaking bad news? Or sharing unexpected news? – How healthcare professionals frame a diagnosis makes all the difference.🍋  Assume competence – Expecting less from a child with Down syndrome limits their potential. High expectations open doors.🍋  Health inequalities are real – Diagnostic overshadowing leads to preventable health issues. Parents must advocate fiercely.🍋  Community is everything – Peer support groups are lifelines. No parent should feel alone.This is a must-listen for anyone passionate about maternity care, inclusion, and human stories that challenge stereotypes.🎧 Listen now and join the conversation!Links:We hope you will donate to this important charity - here is how you can find out more!#WildCardWhoseShoes #WorldPodcastathon #DownSyndromeAwareness #ChangingTheNarrative #CoProductionWe LOVE it when you leave a review!If you enjoy my podcast and find these conversations usefulplease share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

41 min
64. Dorothy Hall - age discrimination in the NHS
16 February 2025
64. Dorothy Hall - age discrimination in the NHS

In this powerful episode, Gill Phillips chats with her long-time friend Dorothy Hall, a former social worker and fierce advocate for fairness. They explore the realities of ageism in healthcare.At 82 and a half, Dorothy brings a wealth of lived experience—as a professional, a family carer, and now as someone navigating the NHS as an older person.She highlights the stark contrast between systems that dismiss patients based on age and those that embrace co-production and shared decision-making. Dorothy shares two shocking yet inspiring stories:How she was abruptly denied essential treatment for a genetic condition upon turning 80—without warning, discussion, or a clear clinical rationaleHer journey to access an innovative light therapy treatment for macular degeneration, which remains largely unknown and unavailable on the NHS despite its life-changing potentialInstead of accepting the system’s failings, Dorothy took matters into her own hands—seeking a second opinion, finding more compassionate healthcare providers, and ultimately reclaiming control over her own care.Lemon lightbulbs 🍋💡🍋🍋 Co-production doesn’t stop at 80 - see the person🍋  Healthcare should be about needs, not numbers – age alone should never determine whether someone gets treatment🍋 Patients shouldn’t have to be experts in NICE guidelines or fight for info🍋 Don’t push people into complaints—listen first – most patients don’t want a fight, they just want fair treatment🍋 The complaints process takes a huge toll on people🍋 Empathy transforms healthcare🍋 Joint decision-making rocks!🍋 Short-term cuts create long-term costs – and unnecessary suffering🍋 Rigid NHS systems fail real people – bureaucratic barriers, arbitrary cut-offs, and poor communication leave people helpless🍋  Being  'outside the system' can be a nightmare🍋 Seek a second opinion🍋  Vision loss is life-changing - NHS should embrace this proven, non-invasive macular degeneration preventative treatment🍋  It’s not just about vision - age-related sight loss affects independence, mobility and mental health🍋 Patient advocacy is powerful – knowing your rights, pushing back, and seeking alternatives can change everything🍋 Honest communication matters!!!Links:Encouraging results from light therapy study for dry age-related macular degeneration - study published by the Macular Society #WIGO - When I Get Old campaign - Gill Phillips chats with Angela Catley✨ A must-listen episode for anyone passionate about health inequalities, patient advocacy, and how we can build a healthcare system that truly listens to people—at every stage of life.  🎧We LOVE it when you leave a review!If you enjoy my podcast and find these conversations usefulplease share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

49 min
22 December 2024
63: 🎉 Celebrating 10 Years of #MatExp! 🎉

🎙️ Wild Card - Whose Shoes? Podcast 🎙️🎉 Episode 63: Celebrating 10 Years of #MatExp! 🎉Join us for a festive and heartfelt episode as we celebrate a decade of the groundbreaking #MatExp campaign, born from the Whose Shoes? co-production movement! This special Christmas edition revisits the vibrant energy of our 10-year anniversary event held on October 17th, 2024, blending highlights from the session with moving testimonials, joyful moments, and powerful reflections.🍋💡🍋 Why listen?The Evidence Base: Hear live testimonials and stories that showcase the real impact #MatExp has had on maternity care, as shared by parents, healthcare professionals, and changemakers during the celebration.Moments to Remember: From lithotomy challenges and Mexican waves to the iconic #MatExp the Musical, we relive the creativity, courage, and co-production that have defined this journey.Hope for the Future: Reflect on the challenges facing maternity services today and the enduring hope for change, inspired by our community's dedication and innovation.Interactive Fun: Experience the joy of reconnection through breakout room anecdotes, graphic visuals, musical interludes - and even a live rap!🍼 Special shoutouts to the incredible #MatExp community who’ve co-created resources, challenged traditional hierachies, and sparked “lemon lightbulb moments” that continue to improve maternity experiences worldwide.🎄 Whether you’re a Whose Shoes “addict” or discovering us for the first time, this episode is an inspiring celebration of what’s been achieved—and what’s still to come. Together, let’s keep the #MatExp banner flying high!✨ Listen now and feel the festive spirit of co-production in action! ✨Links to some resources mentioned in the podcast:🍋 Celebrating 10 Years of #MatExp - highly visual. Watch on Youtube!🍋 Whose Shoes comes to Brighton - song and dance and CAKE!🍋 The Robin Hood midwives in Sherwood Forest🍋 #FabObs Flo's TED talk🍋 Nottingham Whose Shoes event🍋 The new neonatal unit being built at Alder Hey🍋 Jo Minford and Mary Salama #IntentionalCoffee🍋 Young parents - Birmingham Families - Whose Shoes event🍋 #MatExp the Musical🍋 Fab NHS Stuff - #MatExp collection🍋 Whose News? - our #MPFTWhoseShoes project - children and familiesWe LOVE it when you leave a review!If you enjoy my podcast and find these conversations usefulplease share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

70 min
62. Dr. George Winder Pt2 - how universal healthcare works in practice
24 November 2024
62. Dr. George Winder Pt2 - how universal healthcare works in practice

Bonus episode!Dr. George Winder and I pick up from our impactful “Don’t Medicalise Poverty” conversation (Episode 58, Universal Healthcare mini-series). George’s work is refreshing. It goes beyond prescriptions and appointments. It makes healthcare about relationships, community and plain common sense.More human and a lot more doable!We dive into stories that show the true power of social connection – from walking groups that tackle loneliness to blood pressure checks held away from GP practice walls. George opens up about the realities of community-based health: the greatest successes come from local ownership and the simple yet profound impact of listening to peopleWe explore the "why" behind the data, the risks of inactivity, the courage it takes to start where you are, gradually building networks and trustThe stories show that healthcare is a team effort – a team that includes everyone.Lemon lightbulbs 🍋💡🍋🍋 Walking for Wellbeing – A simple walk, a friendly coffee, and a bit of music can do wondersThe best healthcare can start with bringing people together, not with prescriptions🍋 Loneliness as a Health Crisis – Research shows that meaningful social interactions can be as important as vaccinationsCommunity activities like “move to music” and chair-based yoga aren't just exercise; they’re lifelines🍋 Scaling vs. Staying Local – Not everything is meant for mass production.True community-based health relies on local ownership, where the community shapes what they need most🍋 The Power of Passion – Real change happens when people lead with passion. A retired teacher running a children’s reading group from a car park during Covid19 is a reminder that enthusiasm can surmount setbacks!🍋 Inactivity Is a Risk – George nails it with “inactivity can be as dangerous as activity.” When fear of risk paralyzes action, community needs get sidelined.Vital support can be lost.🍋 Meeting People Where They Are – Health isn’t always in the clinic.By bringing blood pressure checks to community spaces, George’s team is reaching those who might never go to a GP🍋 The Pitfall of Opt-in Systems – bureaucracy often leaves behind people in vulnerable situations. This isn’t just an inconvenience; it can mean missing critical care🍋 The elephant in the room - honesty re NHS Resources and prioritisation can help people understand the real cost and impact of services🍋 Trust in the Team – Multidisciplinary work means no organisational walls. George’s weekly team check-ins are open and flexible, with colleagues calling in from the real world – creating a 'team hug' that’s both supportive and effective🍋 Healthcare needs kindness and connection at its coreGeorge’s 'team hug' and Gill’s kindness conversations remind us that sometimes simply listening and showing empathy can transform BOTH patient and practitioner experiencesLinks George Winder – Don’t medicalise povertyAltogether BetterBob Klaber - kindness mattersAlvanley FamilWe LOVE it when you leave a review!If you enjoy my podcast and find these conversations usefulplease share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

35 min
61. Becky Malby - Universal Healthcare Round Up
10 November 2024
61. Becky Malby - Universal Healthcare Round Up

In this final episode of our mini-series on universal healthcare, in collaboration with LSBU and the Universal Healthcare Network, we bring it full circle with Prof. Becky Malby, who commissioned this enlightening journey.Over recent episodes, we've delved into stories from remarkable guests who are making universal healthcare real in their communities – from children’s services to outreach for those experiencing homelessness. Together, they’ve shown us the power of curiosity, collaboration, and plain humanity in health care.Becky reflects on their stories and challenges us with a bold question: If they can do it, why can’t everyone? Why aren’t these inspiring, people-centered approaches the norm? It’s a call to reimagine healthcare beyond the appointment system and break down walls that hinder access for the most vulnerable. We discuss everything from the need for team support in complex care, to the irreplaceable role of storytelling, which has shone brightly throughout the series.This episode is an inspiring wrap-up and a rallying cry to make healthcare universal in every sense. Whether you’re in healthcare, policy, or simply curious about a fairer system, this series has laid out the path forward – and it’s one we’ll need to walk together. Thank you for joining us in this exploration. Lemon lightbulbs 🍋💡🍋🍋 The Outliers' Challenge – If these guys can create truly universal healthcare, why isn’t everyone doing it?  Stop treating these stories as “exceptions”, start making them the norm.🍋 Beyond the Appointment Factory – The NHS is more than an endless round of appointments. Bring care to people; don't just wait for them to show up.🍋 Break Down the Barriers – A phone call to get an appointment can be Everest for those without easy access or trust in the system. Meet people where they are: in a clinic, on the street, or anywhere that works🍋 Curiosity Is the Key – The best hcps aren’t the “know-it-alls” Join the magic, curious people who keep asking, “Who else could help?” and “What’s the full picture here?”🍋 Teamwork - it’s lighter with friends. From school nurses to team huddles, complex care works better (and is way more fun) when you have support🍋 Stories Over Stats – what are the stories behind the data? George helped V get to China - shows the human impact in a way data never could🍋 Start somewhereDon’t overthink. Just start. Get moving. Small actions can spark big changes🍋 Reignite the creative Pandemic Spirit – Remember the “VacciTaxies” bringing care to where people needed it? Let's ditch the bureaucracy & reignite our drive to make healthcare accessible.🍋 Universal healthcare is possible - it’s up to all of us to carry this momentum forwardLinks:EPISODES 56-61 in this series! Universal HealthCare National InquiryGill's Universal Healthcare work with MPFTWe LOVE it when you leave a review!If you enjoy my podcast and find these conversations usefulplease share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

27 min
60. Bill Graham - universal healthcare in action
27 October 2024
60. Bill Graham - universal healthcare in action

We are nearing the end of our mini series of podcasts about universal healthcare, in collaboration with London South Bank University and the Universal Healthcare Network.With the NHS experiencing overwhelming demand, we need radical transformation with more power and resources within communities.So today, Bill Graham, who is a Community Coordinator with Modality Partnership, focuses on community-based solutions!Bill talks about the need for primary care to engage with communities and gives examples of how this works in practice, e.g maximising COVID-19 vaccine uptake among Asian populations and increasing childhood vaccination rates. Bill highlights the success of community-led initiatives, such as health checks at sports events and baby days in shopping centres. Bill also mentions the multi-generational home visiting project and digital outreach initiatives to enhance patient engagement. He calls for more investment in community solutions and stresses the importance of practical, asset-based approaches in healthcare.Lemon lightbulbs 🍋💡🍋🍋 Magic happens when primary care breaks out of the day-to-day cycle and starts to do things differently … High Street health!🍋 Engage with local communities - they have a vital role to play in helping people look after their health 🍋 Get out and about, build relationships with your community and find out what is important to them🍋 This episode has lots of practical examples of how to make healthcare more accessible by taking it out to where people are🍋 Be culturally curious and find out what works for different populations🍋 Shift power and  be imaginative with resources🍋 Be proactive – if people are not coming forward for health checks, try multi-generational home visiting?🍋 Support family carers too - often the unsung heroes of health care🍋 Turn theory and data into ACTION to address health inequalities🍋 Volunteers can help people access health-related technology and start to close the digital divide🍋 Don’t overthink things – start somewhere!Some  links :Universal HealthCare National InquiryEasy Read Executive Summary10 Leaps Forward - Innovation in the pandemicNoreen Bukhari - supporting women from ‘BAME’ communitiesGill's Universal Healthcare work with MPFT #coproduction #communities #funding #equity #healthinequalities #storytelling #passion #QIWe LOVE it when you leave a review!If you enjoy my podcast and find these conversations usefulplease share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

38 min
59. Kim Shutler – VCSE’s vital role in transforming health care
29 September 2024
59. Kim Shutler – VCSE’s vital role in transforming health care

And so we continue our mini series of podcasts on universal healthcare, in collaboration with London South Bank University and the Universal Healthcare Network!Kim Shutler shares insights on the role of the voluntary sector in healthcare, with a focus on community-based solutions.With the NHS experiencing overwhelming demand, we need radical transformation with more power and resources within communities.Lemon lightbulbs 🍋💡🍋🍋 Let’s maximise voluntary sector potential in health care🍋 Create the conditions for VCSEs to thrive and transform healthcare by shifting power and resources closer to communities. 🍋 Old system HAS bitten back post-pandemic, due to governance structures and statutory provisions – but we KNOW we can do things more imaginatively!🍋 Success comes from relationships, passionate individuals, a local knowledge🍋 We need a bottom-up approach to healthcare transformation🍋 Value and build trust with communities and local organisations🍋 Collaborate across boundaries to maximise innovation and resources🍋 Make decisions WITH people to avoid unintended consequences🍋 Use imaginative, inclusive ideas like participatory budgeting🍋 Enable small organisations to focus on work, rather than bidding for work🍋 Cut the jargon and hoops to jump through!🍋 Open doors - find out what local voluntary organisations are doing and find opportunities to collaborate🍋 VCSEs should approach local practices and primary care networks to explore partnership opportunities🍋 Primary care can run clinics and health checks in voluntary sector buildings to engage communities 🍋 Different localities require unique solutions, but key principles save you re-inventing the wheel🍋 Decision-making power shift can be uncomfortable for those used to traditional distribution of money🍋 Social prescribing is important to address social needs and reduce medicalisation🍋 Social prescribing is great … but not if there are lots of travel agents and no holidays!!🍋 Practice-based peer support workers with lived experience of mental health problems can provide community-based support, funded by the GP practice🍋 Invest in communities and hand over power to drive change🍋 Start small. Start somewhere! Links:Becky Malby – Universal Healthcare - podcastUniversal HealthCare National InquiryEasy Read Executive Summary10 Leaps Forward - Innovation in the pandemicGill's Universal Healthcare work with MPFTThe Art of the possible  Gill's poem inspired by the conversation with Kim We LOVE it when you leave a review!If you enjoy my podcast and find these conversations usefulplease share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

30 min
58. Dr. George Winder - Don’t medicalise poverty
8 September 2024
58. Dr. George Winder - Don’t medicalise poverty

🎙️ Wildcard Whose Shoes? - “Don’t Medicalise Poverty” with Dr. George Winder, GP in LeedsIn this powerful episode of ‘Wildcard - Whose Shoes?’, host Gill Phillips sits down with Dr. George Winder, a passionate GP from Leeds, to explore a critical issue in healthcare: the medicalisation of poverty. George shares eye-opening stories from his work, revealing how social injustice and poverty affect health and well-being—and why simply prescribing medication isn’t the answer.Gill and George discuss real-life examples of how local care partnerships and community support networks are making a difference in Leeds. From housing and domestic violence to food hunger, George shares his team’s innovative approaches to tackling the root causes of illness. Listen in to learn how co-produced solutions and third-sector collaboration are transforming lives—like “V,” who went from being dependent on medication to becoming a community leader.If you’re passionate about social justice, healthcare reform, or community well-being, this conversation will inspire and challenge you.Tune in and take a walk in someone else’s shoes! 🎧Lemon lightbulbs 🍋💡🍋🍋The NHS is medicalising poverty - we need to address the root causes of health inequalities -  the wider determinants of health 🍋 George shares practical examples of how we can work together to create a healthcare system that truly supports those in need🍋 Use asset-based approaches🍋 Focus on addressing need🍋 Go out to where people are, rather than expecting them to come to you🍋 Storytelling is very powerful in this🍋  Co-produced solutions and third-sector collaboration are transforming lives🍋 More resources would mean more people could be helpedLinks to earlier episodes in this Universal Healthcare series:Becky Malby - What is universal healthcare and why does it matter?Tom Holliday - Children get lessWe LOVE it when you leave a review!If you enjoy my podcast and find these conversations usefulplease share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

23 min
57. Tom Holliday - Children get less
4 August 2024
57. Tom Holliday - Children get less

Here is the first episode of this special mini podcast series, in collaboration with London South Bank University and the Universal Healthcare Network. (You will remember that Episode 56 with Professor Becky Malby was our first ‘bookend’ to introduce this series and tell you why Universal Healthcare is important)Dr Tom Holliday is my first guest to dive in and share examples of how universal healthcare works in practice, breaking down traditional barriers to deliver more personalised care in a more equitable and human way.Tom, as well as being a great friend of mine, is a very forward thinking consultant paediatrician. He is also now leading the Darzi Fellowship programme, with which I work closely every year with Whose Shoes. Children Get Less. Not here! We have put them FIRST!After all, they are our future. Lemon lightbulbs 🍋💡🍋🍋 Follow this series to learn ALL about Universal Healthcare - and why it matters!🍋Children are often pushed to the back – so we’re putting them first!🍋 Good healthcare should come to where families are, not expect people to visit lots of separate buildings and specialists🍋 Integrated care is jargon. Best practice care is what we must aim for🍋 It is about providing the holistic care a child needs.🍋When you are passed on from service to service, important information gets lost through the gaps.🍋 It’s all about relationships! Across care boundaries!🍋 If you swap GPs, you shouldn’t have to start again with a new CAMHS referral!🍋 The NHS incentivises and measures activity; it should focus on meeting need🍋 if you meet need, the overall level of need goes down🍋 Third sector organisations need sustainable funding to plan longer term🍋 If you can tackle issues via primary care, people don’t need to come to hospital🍋 Complex problems can be resolved through good multidisciplinary working🍋 If you don’t know the answer, phone a friend!🍋 Physical health and mental health are interconnected🍋 Children get less - especially mental health provision🍋 CYP mental health services might talk in terms of a waiting list🍋 Families, waiting for mental health support, talk in terms of “this isn’t a wait, it’s a life on hold!” 😢 🍋 Prevention and early intervention make all the difference🍋 It’s not rocket science. It’s actually quite easy!🍋 The patient is the expert in their own condition and how it feels🍋 It’s all about teamwork and learning from others – nobody is doing this work alone!Links:Universal HealthCare National InquiryEasy Read Executive Summary10 Leaps Forward - Innovation in the pandemicBob Klaber - kindness mattersGill's Universal Healthcare work with MPFTWe LOVE it when you leave a review!If you enjoy my podcast and find these conversations usefulplease share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes.I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

50 min
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