Voices of LTCI

Hosted by The Helper Bees

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Latest episode

Jun 2025

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EN-US

About the show

The Voices of LTCI podcast features in-depth conversations with industry leaders and innovators. Join the CEO of The Helper Bees, Char Hu, as he and his guests explore the historical events, latest trends, challenges, and opportunities for long-term care insurance.

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20 recent

June 9, 2025Episode 638 min

Evolution of Long-Term Care Insurance: History, Mistakes, and Looking Ahead with Jim Glickman

In this episode of Voices of LTCI, we sit down with Jim Glickman: actuary, reinsurer, and one of the original builders of the long-term care insurance industry. If you’ve ever attended the ILTCI Conference, you have Jim to thank — he helped launch it.We talk about how he got pulled into LTCI in the early ’80s, how he helped create LifeCare Assurance, and why his unique model still stands out today. Jim also breaks down the biggest lessons the industry has learned (and still needs to learn), from underwriting to rate stabilization to getting group LTCI right.You’ll hear:✅ How the ILTCI conference got started (and almost didn’t)✅ What the industry got wrong about pricing and policy lapses✅ Why group LTCI is making a comeback✅ What it really takes to build a long-term care insurance product that lasts✅ How collaboration (not secrecy) became one of LTCI’s biggest strengths🎧 Listen now, and don’t forget to follow Voices of LTCI for more conversations with the boldest minds in aging and insurance.

May 5, 2025Episode 526 min

How Carol Barbour Is Using Data to Redefine Aging and LTC Insurance

In this episode of Voices of Long-Term Care Insurance, we sit down with Carol Barbour, President & CEO of Vigor Health, whose career has consistently been a decade ahead of the curve. From pioneering aging-in-place care models in the ’80s to building a tech-forward wellness company in 2022, Carol shares how data, engagement, and behavioral change are transforming the future of aging—and long-term care insurance.Topics we explore:How Carol helped launch Friends Life Care and the continuing care-at-home movementWhy early engagement and predictive modeling make wellness programs actually workWhat Vigor Health is doing to bring startup innovation into the LTCI spaceThe role of music therapy, caregiver support, and virtual care in today’s aging journeyHer vision for a new LTCI product built for the next generationWhether you’re a carrier, care provider, innovator, or just someone thinking about the future of aging, this episode is full of insights that might just change how you think about long-term care.

August 28, 2024Episode 437 min

Vince Bodnar is Shifting LTCI Industry Perspectives

In this episode of the Voices of LTCI podcast, we sit down with Vince Bodnar, Senior Advisor at Alvarez & Marsal Financial Services Industry Group, LLC. Vince, a renowned figure in the long-term care insurance industry, shares his journey and insights spanning over three decades. From the inception of long-term care products in the late 1980s to contemporary challenges and innovations, Vince provides a comprehensive look at the industry's evolution.Tune in to hear Vince’s unique perspective on the importance of connection and innovation in advancing the field. Whether you’re new to LTCI or a seasoned professional, this episode offers valuable lessons on navigating the complexities of product design, regulatory environments, and the pressing need for wellness integration. Don’t miss out on Vince’s stories about his past experiences and his vision for the future!

July 31, 2024Episode 326 min

John Palmer redefines meaningful LTCI solutions

Join us on the latest episode of Voices of LTCI where our host Char Hu, PhD sits down with John Palmer, COO and Chief Innovation Officer at North American Life & Health, a GE Company to discuss: 💡 The challenges and rewards of introducing wellness programs in the industry. 🔄 The evolving landscape of long-term care insurance and the importance of continuous learning and iteration.🚀 Palmer focuses on innovation in long-term care insurance, leveraging his operational expertise to drive efficiency and improve services for policyholders Don't miss out on this insightful conversation where Palmer redefines meaningful solutions in the landscape of long-term care insurance as it evolves.

June 26, 202419 min

Bruce Stahl: Inside Reinsurance for LTCI

Today we welcome Bruce Stahl, Senior VP and Head of U.S. Individual Health at RGA. In this episode, he highlights his career journey, from his initial involvement in the late '80s to his significant role in shaping insurance products and navigating industry shifts.Bruce also shares a story about a time he was asked to price a single premium policy. When comparing his results to other policies in the market he found that one single premium policy was about a third of the price. It appeared that the company actually forgot to renew the lapsed assumptions when pricing. Stahl saysthis shows the need for a strong process and assumption controls on pricing.Tune in as Bruce furthers the conversation on societal value of long-term care insurance, and its role in supporting families and individuals in managing future financial needs.

May 22, 202427 min

Doug Reilly, Outsider to Industry Leader

Don’t miss this Season 2 premiere! Join Char Hu and Doug Reilly as they explore the connections between wellness, quality of life, and financial planning, and how LTCI can adapt to serve an aging population.

February 5, 202427 min

Season One: Dave Ramsey

Long-term care insurance is definitely not a sleepy product.That’s what Dave Ramsey, president and CEO of Continental General Insurance, has learned through the years. His journey from an actuary to CEO illustrates his adaptability and leadership skills in navigating a complex and evolving industry. He believes that achieving personal and professional growth means always challenging yourself, never being “too old” to learn something new, and being willing to go out of your comfort zone in order to thrive.Excited about CGI’s growth as a company from starting a TPA to buying blocks, Dave speaks on the importance of keeping up with technology to differentiate yourself from the competition while doing what really matters the most, helping people age in place. Tune in to hear how Ramsey's unique approach is shaping the future of the industry.

January 8, 202423 min

Season One: Stephanie Moench

Stephanie Moench, Principal and Long-term Care Practice Co-leader at Oliver Wyman, recognizes that wellness and long term care is often behavior-driven. Tune in as this industry leader shares her 10 year insight on the long and short term effects of current insurance industry practices and how they can change someone’s situation – and therefore change their behavior.

December 4, 202339 min

Season One: Jamala Arland

In this conversation with Char, Jamala Arland, Senior Vice President, LTC Inforce, Genworth, reflects on her 18 years at Genworth (eight of those years in LTC) and her personal experience supporting her immigrant grandfather as he took care of her grandmother, a dementia patient. She also talks about the importance of realigning company interests with policyholder commitments, in order to build trust with Genworth policyholders.

November 6, 202328 min

Season One: Steve Serfass

In this conversation with Char, Steve talks about his role in initiating Faegre’s LTCI legal practice and recognizing a need that no one else was addressing. As he worked to build the practice, his experience expanded from coverage analysis to regulatory compliance to his founding role in the Wellness Consortium – all over the course of his 25+ year private practice career.