Vitals+Vision: Healthcare Leadership Insights With Relias

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Feb 2024

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About the show

In this critical time in the healthcare industry, we know organizations need solutions to ongoing challenges like retention, compliance, competency management, revenue cycle management, diversity, and employee well-being. In this podcast, Relias talks to experts across the healthcare continuum who address and solve those problems every day. Whether your care setting is a hospital, outpatient office, nursing home, behavioral health building, home-based care, community health clinic, or rehab therapy, you’ll find nuggets in our conversations with healthcare experts that inspire new approaches. Join Leigh Steiner, PhD, Partner for Behavioral Health Solutions at Relias, as we explore innovative solutions that stimulate leadership action, empower your staff, save you time, and build financial strength.

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11 recent

February 6, 2024Episode 1028 min

Rapid-Fire Healthcare Retention Strategies With Hassan M. Abdulhaqq | S1: Retention - E.10

Join Leigh as she sits down with Hassan M. Abdulhaqq, DBA, Vice President of Talent Acquisition, Development, and Engagement at AHRC and Stevie Award Winner. Hassan discusses his “rapid-fire retention strategies,” how the simplest, most common sense practices are the most effective, and much more. Key Takeaways [2:30] Hassan explains why taking a back-to-basics approach to retention is a place where every organization should start. [5:15] Hassan outlines his signature “rapid fire retention strategies” and explains how these simple and common-sense practices are so effective. [13:30] Leigh and Hassan discuss what organizations can do to attract the best talent — and keep them once they’re in the door. [23:27] Hassan closes by explaining his experience of being the oldest of nine children has shaped his journey and how it informs his awareness as a retention expert. Additional Resources Want to view the episode transcript? Access it here: https://www.relias.com/podcast/rapid-fire-healthcare-retention-strategies

January 30, 2024Episode 926 min

Nurse Retention Hinges on Leadership With Felicia Sadler | S1: Retention - E.9

Listen as Leigh chats with Felicia Sadler, a nurse for over 30 years and a Lean Six Sigma Black Belt in Healthcare, as they discuss the qualities of nurse leaders who successfully engage and retain their nurses. Felicia also explores why high emotional intelligence is a must for healthcare leaders and why autonomy and work-life balance are key to fighting turnover. Key Takeaways [5:08] Felicia discusses the kinds of soft skills both nurses and their leaders need to possess to maintain open, effective lines of communication. [9:20] Felicia explores the many facets of high emotional intelligence and interpersonal competence and why these traits are integral to effective leadership. [16:00] Felicia and Leigh discuss the phenomenon of nurses commonly leaving their jobs because of their managers — and what leaders can do to prevent it. [19:25] Felicia closes by reviewing what organizations learned from the pandemic, and why autonomy and work-life balance are so crucial in fighting turnover. Additional Resources Want to view the episode transcript? Access it here: https://www.relias.com/podcast/nurse-retention-hinges-on-leadership

January 23, 2024Episode 827 min

Is Education the Key to Nurse Retention? With Lora Sparkman | S1: Retention - E.8

Lora Sparkman has been a nurse and healthcare authority for nearly 40 years. Listen as she explores the connections between nurse education, high competency, and retention and discusses a wide range of topics — from taking action on maternal mortality to incorporating blended learning modalities into nurse training. Key Takeaways [2:44] Lora explains her work in maternal mortality and why the issue deserves immediate attention and action. [6:53] Leigh and Lora discuss how exactly to influence lasting behavior at the bedside and what motivates people to improve. [11:42] Lora explains blended learning modalities and how to incorporate them into training. [23:09] Lora closes with an anecdote about her young daughter, who is a nurse, and how much the profession has changed — and what kinds of shifts are yet to come. Additional Resources Want to view the episode transcript? Access it here: https://www.relias.com/podcast/is-education-key-to-nurse-retention

January 16, 2024Episode 726 min

Retaining Gen Z Employees With Vicki Ittel | S1: Retention - E.7

Vicki Ittel, PhD, MBA, sits down with Leigh to explore how healthcare leaders can better attract, engage, and retain Gen Z employees. Vicki also shares five "non-negotiables" that Gen Z employees look for in an organization and proven best practices that supervisors can enact now to support this group. Key Takeaways [1:50] Vicki explains who Gen Z actually is and the particular circumstances that shape their experience in the workplace – and their everyday lives. [4:30] Vicki reveals the five non-negotiables that Gen Z employees look for in an employer. [9:28] Leigh and Vicki discuss explains what leaders and supervisors need to do to effectively lead this group. [16:32] Vicki lays out best practices and exactly what organizations can do to enact meaningful change to best support Gen Z employees. Additional Resources Want to view the episode transcript? Access it here: https://www.relias.com/podcast/retaining-gen-z-employees

January 9, 2024Episode 627 min

Psychological Safety for Healthcare Professionals With Rola Aamar | S1: Retention - E.6

This week Leigh chats with Rola Aamar, PhD, experienced marriage and family therapist and Partner for Behavioral Health Solutions at Relias. They discuss why psychological safety is critical for healthcare organizations and why it should apply to everyone — not just a select few. Key Takeaways [2:30] Rola discusses how staff can thrive and lead with purpose when they feel safe to do so. [4:25] Leigh and Rola discuss the visibility and ubiquity of physical safety protocol and why psychological safety is just as important. [7:45] Rola explores the fact that almost everyone has experienced something in their lives – regardless of its severity – and deserves compassion. Shifting focus from “supporting a handful of people” to supporting everyone brings real change. [20:40] Rola explains why leadership must be genuinely invested in providing time and resources to supporting staff wellness. Additional Resources Want to view the episode transcript? Access it here: https://www.relias.com/podcast/psychological-safety-for-healthcare-professionals

January 2, 2024Episode 533 min

Onboarding and Retention Strategies With Vince Baiera | S1: Retention - E.5

In this Episode, Leigh sits down with Vince Baiera, Partner for Post-Acute Care at Relias, to discuss onboarding and retention in health care. Vince shares some best practices on hiring, training, and engaging employees to help retain them in the organization. Key Takeaways [3:23] Vince begins by explaining how focusing on small wins can be the key to cracking the code for better retention. [5:46] Leigh and Vince discuss how targeting particular age groups isn’t necessarily as important as having simpler recruiting and onboarding processes in place that speak to everyone and actually get results. [17:48] Leigh asks Vince about the concept of “job previewing,” and Vince explains why timing is such a critical part of seeing good retention numbers. [30:34] Vince closes by explaining what it is about onboarding and retention that has kept him engaged throughout his career. Additional Resources Want to view the episode transcript? Access it here: https://www.relias.com/podcast/onboarding-and-retention-strategies

December 19, 2023Episode 424 min

Prioritizing Diversity, Equity, and Inclusion for Better Retention With Celeste Duke | S1: Retention – E.4

In this episode, Leigh sits down with Celeste Duke to discuss the impact of diversity, equity, and inclusion (DEI) on employee retention. Celeste explains why DEI should be prioritized at every organization and what happens when it’s undervalued. She and Leigh explore simple ways that leadership can make an impact and how leaders should handle missteps. Celeste closes with an inspiring story of how one New Orleans hospital couples DEI efforts with community outreach and retention efforts. Key Takeaways [5:38] Celeste discusses the consequences of not prioritizing DEI and why this is especially bad for healthcare organizations. [11:13] Leigh and Celeste discuss the fact that mistakes are inevitable and what leadership should do to amend these missteps when they occur. [15:55] Celeste explores the issue of income equity and why it’s a critical factor in why people stay on or leave an organization. [19:56] Celeste closes with a story about how one New Orleans hospital invests both in its organization and its community. Additional Resources Want to view the episode transcript? Access it here: https://www.relias.com/podcast/prioritizing-dei-and-inclusion

December 12, 2023Episode 329 min

Burnout and Its Effects on Healthcare Workers With Jack Gorman | S1: Retention - E.3

In this episode, Leigh chats with CEO and author, Jack Gorman, MD, about the pervasive issue of burnout in health care. Jack explores what burnout actually is, how it differs from “moral injury” and relates to patient risks, care quality, PTSD, and much more. The two also discuss what healthcare leaders can do to help and the reason that burnout is actually a very solvable problem. Key Takeaways [2:00] Jack explains what burnout is and what healthcare workers who experience it are actually feeling — and how that affects their work. [6:15] Leigh and Jack discuss the extent to which things outside the realm of direct patient care — electronic health records, insurance paperwork, etc. — are contributing to burnout. [9:00] Jack examines the existing burnout problem before COVID-19 and how the pandemic exacerbated the already-prevalent issue. [19:00] He explores different degrees of burnout across various roles — specifically behavioral health and ICU workers. Additional Resources Want to view the episode transcript? Access it here: https://www.relias.com/resource/burnout-and-its-effects-on-healthcare-workers

December 4, 2023Episode 322 min

Emotional Intelligence With Cara Silletto (Part 2) | S1: Retention - E.2

In this episode, Leigh continues her discussion with Cara Silletto, President and Chief Retention Officer at Magnet Culture. This time Leigh and Cara explore emotional intelligence in the workplace. Our emotions impact our behavior and decision-making. Leaders with high levels of emotional intelligence can regulate employees’ emotional responses to changes, better communicate bad news, and diffuse difficult situations. Key Takeaways [1:45] The importance of leaders with emotional intelligence. [7:00] The value of open communication and trust. [11:50] Key factors that contribute to employee retention. Additional Resources Want to view the episode transcript? Access it here: https://www.relias.com/podcast/emotional-intelligence

December 4, 2023Episode 132 min

Organizational Culture and Employee Retention With Cara Silletto (Part 1) | S1: Retention - E.1

In this episode, Leigh talks with Cara Silletto, President and Chief Retention Officer at Magnet Culture, about organizational culture and employee turnover. Cara discusses gaps in an organization’s culture that lead employees to leave their jobs and shares ways to reduce turnover, bridge generational gaps, and create a place where people want to work. Key Takeaways [5:00] Strategies for identifying gaps in organizational culture. [9:25] Societal shifts and evolving workforce perspectives. [23:20] Leadership elements that promote better retention. Additional Resources Want to view the episode transcript? Access it here: https://www.relias.com/podcast/organizational-culture-and-employee-retention