UNSCRIPTED

Hosted by Future of Field Service

BusinessInterviews guestsExplicit

Website RSS feed

Episodes

391

Latest episode

Aug 2026

Language

About the show

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.

Listen to episodes

60 recent

September 9, 2026Episode 37551 min

Building High-Performing Field Service Teams: From Technical Skills to Transformational Behaviors | David DeAngelis | UNSCRIPTED Ep. 375

David DeAngelis, Senior Director of Technology Training and Support Services at Brightstar Lottery, joins Sarah Nicastro to share how his organization built a scalable professional competency program for over 600 field service technicians, from an 18-month behavioral research process, to a 6-month structured training model, to the technician feedback that made it all worthwhile.

September 2, 2026Episode 37447 min

From Crisis to Innovation: How Authenticity and AI Are Reshaping B2B Publishing and Field Service | Kris Oldland | UNSCRIPTED Ep. 374

Kris Oldland, founder of Field Service News and Managing Director of 1927 Media, joins Sarah Nicastro for a candid conversation about selling the business he spent thirteen years building, what he observed about the field service industry during his time away, and the B2B publishing platform he's built to replace the model he believes is broken — one that treats readers as partners, not commodities.

August 26, 2026Episode 37349 min

The As-a-Service Evolution: Lessons from Kaer on Scaling, Customer Trust and AI | Dave Mackerness | Standout UNSCRIPTED Ep. 373

Dave Mackerness, Director at Kaer and 2024 Stand Out 50 leader, returns to UNSCRIPTED to share what five years of scaling cooling-as-a-service has taught him — from building a regional footprint across Asia, to managing the customer behavior shift that comes with outcome-based models, to the AI platform Kaer has been building since 2017 that now makes their oldest plant their best-performing one.

August 19, 2026Episode 743 min

How Do We Make Maintenance Sexy? | Kevin Clark, Siemens | Ep. 7

What would it take for maintenance to become something people actually aspire to be part of? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Kevin Clark, Head of Industrial Strategy and Asset Management at Siemens. Kevin started his career turning wrenches on the shop floor and has spent more than 40 years working across every level of the industry. He talks about why maintenance is still seen as a cost centre, why the boardroom and the plant floor rarely have the same conversation about smart manufacturing, and why the biggest challenge in asset management isn't technology at all. And if Kevin had five years and a blank-cheque budget? He'd invest every dollar in developing people.

August 19, 2026Episode 3721 hr 2 min

How Alfa Laval Has Brought Service into Focus | Peter George | Standout UNSCRIPTED Ep. 372

Peter George, Head of Global Sales and Service at Alfa Laval and 2025 Stand Out 50 leader, joins Sarah Nicastro to share how Alfa Laval transformed service from a break-fix necessity into a strategic competitive advantage - covering the service wheel, digital service centers, dedicated R&D for service products, and why work-life balance was the first thing Peter reached for when talking about talent.

August 12, 2026Episode 550 min

The Feminist Plumber Who's Paying It Forward | Judaline Cassidy | Frontline UNSCRIPTED Ep. 5

Judaline Cassidy, union plumber, nonprofit founder, and CNN Champion for Change,joins Sarah Nicastro for a conversation about resilience, authentic allyship, and what it means to pay it forward. From growing up in Trinidad and Tobago to becoming one of the first women in Plumbers Local 371, to founding Tools and Tiaras to bring more young women into the trades, Judaline's story is as energizing as it is important.

August 5, 2026Episode 37142 min

Mentorship as a Strategic Advantage to Build Stronger Teams & Improve Retention | Samantha Campbell | Standout UNSCRIPTED Ep. 371

Samantha Campbell, Senior Director of Field Services at Brightstar Lottery and 2025 Stand Out 50 leader, joins Sarah Nicastro to explore why mentorship is one of the most underutilized strategic tools in service leadership — including the story of reverse mentoring her CEO during a pandemic, the difference between mentors and sponsors, and how genuine one-on-one relationships drive retention and organizational change.

July 22, 2026Episode 153 min

Rerelease: Why Not Shoot for the Moon? | Phil Manchester | Frontline UNSCRIPTED Ep. 1

Throwing it back to a rerelease of the the very first episode of Frontline UNSCRIPTED - a series from Future of Field Service where host Sarah Nicastro steps away from the C-suite and hands the mic to the people doing the work.Phil Manchester, Service Team Lead at AirTight FaciliTech, joins Sarah Nicastro for the inaugural episode of Frontline UNSCRIPTED — a series that gives the mic to the people doing the work. Phil shares what drew him to the trades, how he made the leap from technician to team leader, and what frontline workers really need from leaders. Originally released in 2024, returning as part of our summer rerelease series.

July 16, 2026Episode 644 min

Finding Your Leadership Superpower

What if the biggest barrier to change in your organization isn’t the technology — but the people leading it? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Brianna Sylver, founder of Sylver Consulting and bestselling author of Leading Through Freefall, to explore why change succeeds or fails long before implementation begins. Brianna shares practical frameworks for discovering your leadership superpower, navigating the emotional curve of change, managing resistance constructively, and prototyping AI in a way that keeps humans genuinely in the loop. Often, the biggest breakthroughs don’t come from moving faster - they come from taking a strategic pause.

July 14, 2026Episode 26446 min

Rerelease: ABB's Use of AR and AI to Modernize Field Service and Transform CX | Stuart Thompson | UNSCRIPTED Ep. 264

Stuart Thompson, President of the Electrification Service Division at ABB, joins Sarah Nicastro to explore how ABB is using AR and AI to modernize field service across 3,000 engineers in 50 countries - real deployments, real results, and where the model is heading next. Originally released in 2023, returning as part of our July rerelease series.