
Patrick McLean: Highway Hospitality and the Next Stage of Growth
What does marketing add to a highly successful company after more than six decades of growth? Patrick McLean, the first Chief Marketing Officer of Love’s Travel Stops, joins Deborah Malone to discuss how one of America’s largest family-owned businesses is approaching its next stage of growth. He shares why marketing is becoming increasingly important as Love’s looks beyond physical expansion to generate greater demand and customer preference across its nearly 700 locations—and why the company's longstanding idea of “highway hospitality” sits at the heart of that opportunity. McLean also reflects on the power of turning a “happy coincidence” into deliberate preference and the surprisingly simple marketing truth he's carried across industries: people want to be treated like human beings.


