
From NY Comic-Con to Fanatics Fest: The Fan-First Formula That Works with Fanatics Events Operations Director Rich Askintowicz Jr.
Trade Show Talk Host Danica Tormohlen sits down with Rich Askintowicz Jr. CEM, operations director at Fanatics , for a wide-ranging conversation about how a longtime trade show pro helps run Fanatics Fest , one of the fastest-growing fan events in the country. This month's episode is brought to you by Trade Show News Network and sponsored by Cort Event s . He shares how he moved from exhibit management to trade show sales to event operations, what it takes to manage 200,000-plus fans, and why relationships, safety, and constant learning are the backbone of great event ops. We discuss the evolution of Fanatics Fest, the logistics behind talent movement and wayfinding, and how lessons from pop culture events like New York Comic Con and Star Wars Celebration shaped the show's launch and growth. Askintowicz also offers practical advice for anyone who wants to move into operations and explains why the best operators stay curious, collaborative, and fan-first. In this month's advocacy update , Exhibitions & Conferences Alliance (ECA) President and CEO Tomm y Goodwin covered three key issues affecting the trade show industry: a proposed FCC rule that could limit exhibitors' ability to bring unapproved telecom equipment for demos, a new State Department pilot program that may speed up business visa interviews, and ECA's new Ambassador Program to expand year-round advocacy. He explained that the FCC proposal could create problems for technology-heavy shows, while the visa pilot could help reduce long delays for international exhibitors and buyers. The Ambassador Program is designed to turn the energy of Legislative Action Day into ongoing industry action throughout the year. Key topics Rich's career path from exhibitor-side marketing to sales and eventually operations Why operations is like being "behind the drape" and only gets noticed when something goes wrong How trade shows like NADA opened the door to his first major event experience Moving from RX shows into pop culture events including New York Comic Con, Emerald City Comic Con, C2E2, SuperCon , and Star Wars Celebration How COVID-era reopening protocols and safety work expanded his role into security and risk planning What makes Fanatics Fest different from a traditional trade show or B2B event How the team scaled Fanatics Fest to more than 200,000 attendees, 500-plus athletes and talent, and 225 billion media impressions The strategy behind fan experiences like the Fanatics Games, talent highways, and brand activations that keep people on the floor for hours How the team handles branding, back-of-house movement, security credentials, and live changes for talent and VIPs Why vendor relationships, clear communication, and respect for labor, venue, AV, and security teams are critical to successful operations The role of digital signage, app-based passes, and flexible wayfinding in improving navigation for a massive consumer event Rich's advice for future ops leaders: learn constantly, ask questions, volunteer, and spend time on other shows Accessibility, ADA, sustainability, and safety as ongoing priorities in event design Timestamps 00:00 - Welcome to Trade Show Talk and episode setup 01:18 - Introducing Rich Askintowicz Jr. and his 25-year events career 03:50 - Why Danica wanted to interview an operations director 04:33 - Operations as "behind the drape" work 05:01 - How Rich got into the industry after college 06:20 - First trade show experience at NADA in Las Vegas 07:40 - Moving into sales at Reed Exhibitions 08:38 - Transition from sales into operations 09:50 - Working on hardware, ISC, and major pop culture events 10:46 - COVID task force work and expanded safety responsibilities 12:23 - What Fanatics is and how the events division works 13:48 - Fanatics Fest growth from launch to 200,000-plus attendees 15:10 - Fanatics Games, prize structure, and live broadcasting 16:34 - Bringing athletes directly to fans with no sideline model 17:04 - Talent movement planning and branded back-of-house flow 18:26 - Security, credentials, and keeping talent comfortable 19:23 - Why Fanatics Fest is more than sports and more like a cultural event 20:17 - The larger Fanatics ecosystem and partner brands 22:29 - Why the show keeps growing year after year 23:50 - Building strong vendor and venue relationships 26:28 - The last-minute Messi FIFA press conference pivot 29:09 - Why collaboration and pay-it-forward leadership matter 29:37 - Advice for someone trying to move from exhibitor to operations 31:26 - Learning by attending other events as an attendee 33:15 - Sustainability, ADA, and accessibility priorities 34:59 - Wayfinding strategies for 200,000 fans 36:24 - Digital signage, app passes, and on-the-fly communication 38:17 - What the team will improve for next year 40:10 - Rich's favorite parts of this year's Fanatics Fest 42:32 - WWE SummerSlam fan event and the show store model 43:52 - What's next, including a break and college transition for his daughter 44:39 - CES as a bucket-list show 45:08 - Life outside work, family, sports, and the Mets 46:31 - Show-day ritual: Red Bull, an early lap, and checking every detail 48:21 - Closing thanks and a look ahead to next year 49:47 - Advocacy update with Tommy Goodwin from ECA 50:35 - FCC proposal could affect telecom equipment demos at shows 53:17 - New visa processing pilot for business travelers 57:15 - ECA ambassador program and year-round advocacy 60:31 - Closing sponsor thanks and sign-off















