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Total Retail Tech Insights

Total Retail Tech Insights

Hosted by Total Retail

BusinessInterviews guests

Episodes

55

Latest episode

Aug 2026

Language

EN-US

About the show

Total Retail Tech Insights was created as a resource for executives in the retail industry who seek information and solutions for their technology wants and needs. Through brief but in-depth interviews with subject matter experts and industry thought leaders, listeners take away actionable information and practical advice to help drive their technology road maps. From idea to implementation, Total Retail Tech Insights is the content retail executives need to optimize their use of technology throughout their organizations.

Listen to episodes

55 recent
August 12, 202641 min

Strategies to Build A Stronger Direct Digital Gift Card Program

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Sarah Kositzke, global insights director at Blackhawk Network (BHN), the world’s largest network of gift cards and branded payment solutions. Listen in as Kositzke provides an overview of BHN and her role (1:15), current gift card market trends (3:10), and the recently released…

July 29, 202631 min

Why Your Marketing AI Isn't Getting Any Smarter

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Eugene Yukin, vice president of products at MessageGears, the data activation and engagement platform that helps enterprises harness their data by streamlining the tech stack. Listen in as Yukin discusses his career experience in retail and product (1:10), the MessageGears platform (2:30), and…

July 8, 202623 min

Sezzle's BNPL Platform Proves to Be a Customer Acquisition Engine

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Traci Bower, senior vice president of revenue at Sezzle, a forward-thinking fintech company committed to financially empowering the next generation through its purpose-driven payment platform. Listen in as Bower shares the unique career path that led to her current leadership role at…

December 2, 202529 min

How Engage People Connects Rewards and Payments to Drive Loyalty

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Len Covello, chief technology officer at Engage People, the only loyalty network that enables program members to pay with points directly at checkout. Listen in as Covello provides an overview of the business and his role (1:00), Engage People's unique pay-with-points capabilities…

November 12, 202522 min

Why AI Means Marketers Must Stop Testing and Start Experimenting

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Deanna Ballew, chief product officer at Listrak, a digital marketing automation platform. Listen in as Ballew discusses the current retail marketing landscape of creativity and innovation (3:00) and how Listrak supports retailers, emphasizing the importance of marketing experimentation (5:00). With insight from…

September 4, 202534 min

Agentic AI in Retail: ALDO Group Data and AI Expert on Real-World Impact

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Nicola Kinsella, chief strategy officer at Fluent Commerce, and Fatih Nayebi, vice president of data and AI at ALDO Group. Listen in as Nayebi discuss his career background and academic work in artificial intelligence (2:00), what he hopes readers will take away…

August 20, 202530 min

BNPL Demystified: Sezzle's President on the Future of Payments

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Paul Paradis, president of Sezzle, a mission-driven fintech empowering the next generation with interest-free installment plans that enhance purchasing power online and in-store. Listen in as Paradis discusses Sizzle's founding and what differentiates it in the buy now, pay later (BNPL) landscape (1:05),…

July 9, 202521 min

From Brand to Build Mode: How Retailers Are Navigating Leaner Teams and Tighter Margins

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Katie Carlson, vice president of partner success at Fluent Co., a leading commerce media platform helping brands engage audiences, unlock new revenue streams, and drive measurable results at scale. Listen in as Carlson discusses her career shift from brand-side marketing to tech partner…

July 2, 202527 min

How ESW Optimizes Inventory Management for Worldwide E-Commerce

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Rachel De Los Santos, senior director of client success at ESW, the global direct-to-consumer e-commerce leader. Listen in as De Los Santos provides an overview of her role (1:05), ESW's business offerings for retailers and brands (2:00), and what strategic inventory optimization looks…

June 5, 202533 min

Optimove Exec on AI and the Future of Retail Marketing

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Rony Vexelman, vice president of marketing at Optimove, the global leader in Positionless Marketing. Listen in as Vexelman provides an overview of the Optimove business (1:05) and discusses the rapid adoption of artificial intelligence (AI) in retail marketing (2:42), as revealed in the…

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