Thrive LouD with Lou Diamond

Hosted by Lou Diamond

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1161

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Aug 2026

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Lou Diamond connects with those that are thriving in the their lives, their businesses and their passions.

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September 8, 2026Episode 11710 min

1171: Ron Johnson - "Shop Different"

When you combine the power of simplicity with a relentless commitment to customer experience, you can transform industries—just ask the visionary mind behind the Apple Store. What does it take to redefine retail for generations to come? In this energizing episode, Lou Diamond connects with Ron Johnson, the trailblazer who helped turn Apple, Target, and JCPenney into icons of customer-centric innovation. Ron Johnson shares firsthand insights from working alongside Steve Jobs, the secrets behind the Apple Store’s groundbreaking design, and how empathy, openness, and a passion for serving people drove a retail revolution. He delves into creating spaces that invite curiosity, explains why kindness matters as much as technology, and reveals the personal journey behind his new book, "Shop Different." Key highlights include the untold challenges early Apple Stores faced, the cultural shift sparked by the launch of the iPhone, and deeply personal reflections on leadership, creativity, and legacy. Whether you’re a founder, innovator, or lifelong learner, this episode is packed with actionable wisdom for anyone looking to make an impact. Timestamped overview: 00:00 Introduction and setting the stage for innovation 01:08 Lou Diamond welcomes Ron Johnson 02:22 How the Apple Store concept was born 03:51 Going after the “second half”—bringing computers to everyone 05:14 Retail transformation and the importance of experience 06:10 The power of openness and simplicity in store design 07:10 Early customer reactions and the Apple community 09:00 Culture, kindness, and personal influences 10:20 The iPhone launch and retail mania 12:25 Building Apple’s global retail footprint 13:39 Training staff for the iPhone revolution 15:10 Reflections on Steve Jobs and innovation philosophy 17:17 Creating legendary Apple Store locations (Grand Central story) 18:12 Writing "Shop Different" and personal discoveries 19:33 Early Apple Store challenges and breakthroughs 21:08 The enduring Apple ecosystem 22:23 The modern Apple Store experience 22:33 Where to find "Shop Different" and connect with Ron Johnson 23:05 Fun Street: movies, music, favorites, and rapid fire 26:04 Closing thoughts and gratitude

August 25, 2026Episode 117031 min

1170: Matt Preschern - "Never Waste A Good Crisis"

When life hands you lemons, you can either get stuck in the sour or craft something remarkable—that’s the inspiring call to action from Matt Preschern in this candid episode with Lou Diamond. Renowned for leading global marketing teams and thriving in the C-suite, Matt Preschern shares how an unexpected health crisis forced him to reinvent his purpose and identity. From the boardrooms of top tech companies to the soulful beaches of Roatan, you’ll hear how Matt Preschern turned setback into story, wellness, and deeper connection. Highlights include honest takes on hype in the tech world, the power of resilience, and the wisdom that comes from facing life’s surprises head-on. Timestamped Overview 00:00 Introduction and guest welcome01:44 Matt Preschern's marketing career journey04:17 The tech industry’s hype cycle and lessons learned07:22 The rise of AI: hype vs. real impact08:43 Life-changing health crisis and the birth of "Storytime with Uncle Matt"12:11 Turning crisis into opportunity15:01 The unexpected gifts of writing and reinvention18:40 Ways to connect, give back, and find the book20:03 Behind the title: Storytime with Uncle Matt21:07 Fun Street: movies, food, travel, and personal reflections28:05 Final thoughts and inspiration

August 18, 2026Episode 116936 min

1169: Nick Lamparelli - "The Agentic Insurer"

Discover how insurance—often seen as dull—actually powers our world and is evolving at lightning speed thanks to artificial intelligence. What happens when an industry rooted in caution becomes a hotbed of technological innovation? On this episode of Thrive LouD, Lou Diamond welcomes Nick Lamparelli—the self-proclaimed "Insurance Nerd"—to explore the unexpected excitement, challenges, and opportunities in insurance as it enters the AI era. You’ll learn how agentic AI is transforming underwriting, claims, and customer experience, what makes insurance a foundational yet underappreciated societal force, and how culture and regulation are just as crucial as tech when it comes to industry change. Nick Lamparelli also reveals why insurance professionals and non-professionals alike should care about these shifts, and what the future might hold for an industry that touches every facet of our lives. Plus: Make sure to check out the new podcast series hosted by Nick - The Agentic Insurer: The New Frontier of AI . 00:00 Intro and Welcome00:41 Who is Nick Lamparelli?01:44 Nick’s Unexpected Path into Insurance03:07 Building and Celebrating the Insurance Community05:07 Why Insurance is a Great Human Invention07:17 Insurance and Tech: Past and Present09:22 AI’s “Hockey Stick” Moment in Insurance11:17 Agentic AI Explained13:18 Agentic AI’s Impact on Industry Pros and Consumers15:10 What Happens to Underwriting—and Underwriters—Now?17:11 Speed and Efficiency for Policyholders18:54 The Claims Process: Fraud, AI, and What’s Changing21:58 How AI is Used for Detecting—And Committing—Fraud23:07 “The Agentic Insurer” Program and What Listeners Gain27:27 Culture Change, Regulation, and Lessons for All Industries30:25 Where to Find Nick & Final Thoughts32:10 Fun Street: Nick’s Favorites and Rapid-fire Q&A36:07 Closing

August 11, 2026Episode 116840 min

1168: Craig della Penna - "Cipher® Out Success"

Discover how finding the right people is more crucial than ever—especially as AI transforms the workplace. What does it take to hire and build thriving teams in this era of rapid change? In this episode, Lou Diamond sits down with Craig della Penna, founder of ASAP Partners and author of "Cypher," to unpack a proven framework for hiring the best talent. They explore the impact of AI on recruiting, why human skills are still irreplaceable, and how a well-crafted hiring process can save leaders countless hours and headaches. Plus, Craig shares insights on modern leadership, the trend toward craving real human connection, and the essential qualities hiring managers should prioritize. Whether you’re an HR pro, a business leader, or just eager to level up your hiring game, this conversation is packed with actionable wisdom. Timestamped Overview [00:00] Introduction and background on Craig della Penna[02:50] Craig’s career journey: from finance to talent consulting[06:10] The rising importance of people in organizations and the impact of AI[08:17] The origin and purpose of the Cypher framework[12:10] Turning methodology into a practical book[14:00] Who benefits most from the Cypher method[16:05] AI trends and challenges in hiring[19:14] Skills for asking great questions—human and AI contexts[21:00] Laws for using AI in talent acquisition[22:33] Industry sectors and differences in AI adoption[24:01] The resurgence of human connection in work and life[25:44] Young professionals, workplace skills, and the future workforce[27:36] Why interpersonal fit trumps technical skills in hiring[28:31] Wrapping up: book name, how to connect with ASAP Partners[30:00] Quickfire round with Craig[36:12] Craig’s household of authors and final thoughts[38:23] Closing remarks and outro

July 21, 2026Episode 116749 min

1167: Scott Elledge - "Pod, Sweat & Cheers"

Building powerful business relationships doesn’t require cold pitches or massive ad budgets—it’s about authentic, service-driven connections. In this high-energy episode, Josh Elledge, founder of PodVerified and podcasting OG, joins Lou Diamond to share time-tested strategies for leveraging podcasting as the #1 ROI tool for building credibility, attracting clients, and growing your influence. Learn why podcast guesting is far more than validation and ego, the biggest mistakes guests and marketers make, and exactly how to stand out in a crowded field of spammy pitches. If you want to turn every podcast appearance into meaningful business growth (and not just another “checkbox” on your to-do list), this episode is your playbook. Key highlights: How Josh Elledge built multi-million dollar brands with zero ad spend by focusing on generosity and relationships The most important (and overlooked) elements every podcast guest needs to bring value and get results Why smaller, niche shows filled with your ideal targets outshine giant audiences of “randos” How PodVerified cuts through “marketing bro” spam for both guests and hosts The unwritten club behind quality podcast referrals, and practical tips for getting invited back—and referred onward Actionable promo strategies and a free resource toolkit for better guesting Episode overview: [00:00] Introduction to Josh Elledge and the power of podcasting [03:06] Josh Elledge shares his entrepreneurial journey and early podcast days [07:54] Go Giver principles and relationship-first podcasting [08:46] The importance of podcast guesting, niches, and show selection [16:19] Preparing an effective podcast guest toolkit [20:14] Delivering value as a guest and driving genuine engagement [23:31] The spam problem & how PodVerified helps guests and hosts [29:55] Building relationships & “the unwritten podcast host club” [33:40] Where to connect with Josh Elledge and get free resources [36:28] Speed round: Movies, music, food, and more [46:13] Final reflections: What Josh Elledge would do differently if starting his podcast today [48:03] Closing remarks and action steps

July 14, 2026Episode 116632 min

1166: Shane Mahoney - "The 18/40 Rule"

Time is your most precious asset—and this episode will make you reconsider how you spend it. What if you only had 40 summers left to do what matters most? Shane Mahoney, visionary entrepreneur and founder of Lugos Travel, joins Lou Diamond to share powerful insights from his book, "The 1840 Rule." Drawing from his personal journey, including a life-changing health diagnosis, Shane Mahoney reveals how putting numbers to our remaining summers and the years we have with loved ones can prompt us to reprioritize life, make more intentional decisions, and move beyond autopilot. From lessons on meaningful travel and creating memories, to the hard reality that time—unlike money—is irreplaceable, this candid conversation will inspire you to live fully, love deeply, and act now. Timestamped Overview [00:00] Intro & Welcome[01:10] Shane Mahoney returns after 7 years: background and inspiration[03:28] Parkinson’s diagnosis and clarity for the book[05:18] Breaking down the 1840 Rule[07:06] The three stages of life: go-go, slow-go, and no-go years[09:37] Shifting mindset: moving beyond autopilot[11:25] The cost of waiting – true stories from clients[14:35] The 18 years with your children[18:09] How life phases shape decisions and priorities[19:15] The gift the 1840 Rule gave back to Shane Mahoney[22:09] Where to follow Shane Mahoney and relevant resources[23:09] Fun Street: movies, music, food, life activities, and being present[30:27] Where Shane Mahoney would be in the world[31:26] Closing remarks

June 16, 2026Episode 116540 min

1165: Jason Lauritsen - "Making Connection Work"

What if everything you thought about workplace connection was wrong—and remote workers are actually the most connected employees of all? In this eye-opening episode, Lou Diamond welcomes back human connection expert Jason Lauritsen to reveal the surprising and actionable findings from a groundbreaking study on connection at work. Discover why connection isn't just a nice-to-have, but the upstream force driving motivation, inclusion, and real organizational performance. Key highlights include the two forms of workplace connection (and the critical prerequisite that makes them work), why clarity from leadership matters more than ever, and how being able to "be yourself" at work is the secret ingredient for engagement and results. Plus, Jason Lauritsen offers simple, high-impact ways leaders and managers can immediately start building a more connected—and higher-performing—organization. Tune in to learn the science behind true connection and how to power up your team's performance with proven, practical steps. To Download the Connection Diagnostic - app.connectedperformancegroup.com/connection-diagnostic To connect directly with Jason Lauritsen - https://schedule.jasonlauritsen.com/preview/xOZpJLTiVsO9IZ0Wv2NL?notrack=true Timestamped Overview 00:00 Episode intro and welcome00:55 Why study human connection at work?03:37 Study design, participants, and methodology06:38 Demographics, tenure, and industries represented10:16 How connection was measured13:14 What surprised—and didn’t—in the findings15:37 Remote vs. on-site: The real story of connection18:01 Two types of connection and the “identity congruence” prerequisite23:24 How leaders can drive better connection26:00 The manager’s crucial role in fostering connection29:47 The connected performance system: practical applications34:12 Sports analogies, team connection, and energy37:12 What’s next for Jason Lauritsen and how to learn more39:51 Episode outro

June 8, 2026Episode 11649 min

1164: Why Sports Connect Us

What if the real magic of sports isn’t the game, but the way it weaves generations, cultures, and total strangers together? In this special solo episode of "Thrive LouD," experience the electric atmosphere as the New York Knicks chase their first championship in 53 years while the 2026 FIFA World Cup kicks off across North America. Dive into a powerful exploration of how sports go beyond wins and losses, teaching lessons in loyalty, igniting shared memories, and connecting people in ways few things can. Discover why these moments become lifelong legacies and how, right now, New York stands at the heart of it all. Timestamped Overview 00:00 Kickoff: Setting the scene—historic sports moments collide00:25 Knicks in the Finals & World Cup arrives in North America01:49 Generational connection and Knicks fandom02:25 Three generations of hope: the family legacy03:00 Sports as a global connector03:26 The three powerful types of connection explained04:40 Loyalty, hardship, and celebration: Life lessons from teams05:00 The gravity and culture of major events06:22 Joy as a universal connector—sports as a shared language07:25 The multiplying power of shared joy07:38 Why this summer is truly rare08:29 Connection is everything—passing the torch08:54 Closing and call to embrace the moment09:14 Episode outro

June 4, 2026Episode 116336 min

1163: Kimmy Seltzer - "Charisma, Confidence, Connection"

What if the secret to finding love—at any age—has nothing to do with apps, luck, or even your own timeline, but starts with how you see (and show) yourself to the world? On this episode of Thrive LouD, Lou Diamond sits down with internationally renowned confidence therapist, dating strategist, and image expert Kimmy Seltzer for a refreshingly candid conversation that will challenge everything you think you know about dating—especially after 40. From her transformational "outside-in" approach and the viral story behind her life-changing red dress, to advice for men and women re-entering the dating scene and fresh insights drawn from coaching "Golden Bachelor" contestants, Kimmy Seltzer unpacks how style, vulnerability, and mindset shape romantic success in today's world. Whether you're ready for love, afraid to start, or just want to boost your confidence, this episode is filled with actionable strategies, personal stories, and a ton of positive encouragement. Plus: Behind-the-scenes makeovers, the truth about "fishing in the dating pool," and how Kimmy Seltzer helps people fall in love with themselves first. Episode Overview: 00:00 Episode introduction and Kimmy Seltzer’s background02:05 How dating has changed and Kimmy Seltzer’s current focus04:13 When people typically seek out dating help06:03 The “fisherman” metaphor and dating later in life07:29 The Charisma Quotient explained10:00 Three pillars of the Charisma Quotient13:00 How Kimmy Seltzer approaches style/image for men and women17:08 Makeover stories and building confidence18:26 Dating strategy, chemistry, and timing20:26 Working with The Golden Bachelor contestants22:06 The rise of later-life dating and resources23:10 The biggest gift from creating her podcasts25:08 Upcoming events, workshops, and where to find Kimmy Seltzer26:28 Speed round: favorites, activities, and fun facts32:29 The “fish in a barrel” dating myth and mindset shift35:18 Outro and ways to connect

June 2, 2026Episode 116235 min

1162: Claire Wang - "The Price of Influence"

What if your best ideas are getting ignored—not because they aren't brilliant, but because you’re answering the wrong question? In this eye-opening episode of Thrive LouD, Lou Diamond sits down with pricing strategist and author Claire Wang, who reveals why so many game-changing concepts fail to make an impact and how to finally win that elusive “yes.” Claire Wang shares her unique journey through 20 years in pricing across insurance, telecom, and banking, uncovering what “value” really means and how both organizations and solopreneurs can land on the right price—every time. Tune in to discover why some customers aren’t worth keeping, the secret link between pricing and influence, and what every professional should know about making their ideas actually matter. Plus, enjoy fun insights into Claire Wang's favorite movies, music jams, and the one activity she wishes she did less of! Episode Overview: 00:00 The art of connecting and introducing Claire Wang 01:22 Claire Wang's unexpected path into pricing 02:10 Defining value: The real work of a pricing expert 03:34 Pricing challenges for entrepreneurs and solopreneurs 04:10 Decoding who your real buyer is 05:59 Supply, demand, and why World Cup tickets skyrocket 07:48 The psychology of value and matching the right buyer 09:04 Short, medium, and long-term pricing strategies 11:39 The cost of acquiring vs. keeping customers 14:09 When not all customers are worth it: tough truths in pricing 17:24 Strategic loss of customers and the role of sales 20:35 Why great ideas get ignored: the inspiration for "The Price of Influence" 23:19 The hidden cost of influence and decision making 25:02 Why pricing deserves a seat at the C-suite table 26:32 Where to find Claire Wang and her book 27:07 Fun Street: Movies, music, food, and bouldering 32:38 Wine tasting, value, and knowing your audience 34:02 Dream destinations and episode wrap-up