
Julia Dhar on The Behavioral Science of Successful Change
In this week’s Thought Sparks Podcast episode, Rita McGrath, a Columbia University Business School Professor, C Suite strategist, business founder and best selling author, sits down with Julia Dhar, Managing Director & Partner at Boston Consulting Group (BCG) and Founder of the BCG Behavioral Science Lab. Julia is the co-author of How Change Really Works: Seven Science-Based Principles for Transforming Your Organization alongside Kristy R. Ellmer and Philip Jameson. 00:00 Why organizational change so often fails 00:23 Introducing Julia Dhar and How Change Really Works 01:27 Julia’s journey into behavioral science and change 05:58 The progress principle: Helping people stick with change 09:25 The politics of change and “sleeping dogs” 10:07 Using stories and symbols to inspire action 11:59 Chobani’s origin story: Small actions, powerful signals 15:07 The change gap between executives and employees 19:46 Make room for innovation by removing unnecessary work 23:32 Why effective leaders stay close to the work 26:43 Best Buy: Learning from the front lines 28:25 “Roger Ready”: Making high standards concrete 30:33 Brunello Cucinelli: Connecting people to the work 32:13 The false alignment trap—and how to get real agreement 37:14 Discovery-driven planning and consistent processes 39:21 Building the capacity for successful change Listen to more Thought Sparks Podcast episodes on Apple Podcasts and Spotify . https://podcasts.apple.com/us/podcast/thought sparks/id1546758719 https://open.spotify.com/show/0xmTsYXMgTeielwZ0dGTSU Watch Thought Sparks episodes on YouTube . https://www.youtube.com/channel/UCcyXT8iJkTSciUMe0me3L7Q Follow Rita on LinkedIn , Instagram , X and Blue Sky . https://www.linkedin.com/in/ritamcgrath/ https://x.com/rgmcgrath https://bsky.app/profile/rgmcgrath.bsky.social Connect with Rita on TikTok and Instagram . https://www.tiktok.com/@rgmcgrath https://www.instagram.com/ritamcgrath.hub/ Sign up for her Thought Sparks Newsletter on Substack . https://thoughtsparks.substack.com/ Learn more about Rita, her books, and ideas at RitaMcGrath.com .











