This is Digital

Hosted by West Monroe

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Dec 2024

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About the show

What does it mean for a company to Be Digital? It’s not a specific technology or a destination – it’s a mindset. Join West Monroe Chief Marketing Officer Rissa Reddan as she interviews experts who are redefining what it means to be digital. This series will inspire listeners to think digitally in their own organizations – and reap the bottom-line rewards. This season, we’ll explore the importance of connecting digital experiences with physical ones, whether to build or buy new solutions to meet customer demands, and how your business can survive a recession by becoming an essentialist. For more information, visit our website: https://www.westmonroe.com/perspectives/podcast/this-is-digital

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46 recent

December 17, 2024Episode 4448 min

2025 Outlook: The Trends Driving Change in 7 Industries

West Monroe’s leading experts reveal the trends shaping seven major industries in 2025. From the transformative power of AI in manufacturing and healthcare to the clean energy shift in utilities and the growing importance of digital transformation in financial services, this episode highlights the innovations and challenges poised to redefine business landscapes. For more information on our 2025 Industry Outlooks, visit westmonroe.com/2025outlooks In this episode: Energy and Utilities Shift to clean energy and unprecedented load growth Challenges in regulatory pushback and infrastructure investment Balancing customer affordability with decarbonization efforts Private Equity Pressure from LPs and aging portfolio companies Operational improvement as a competitive advantage Predictions on AI adoption and measurable results Insurance Impact of inflation, weather events, and inflationary pressures Increased focus on business transformation and personalization Differentiation through targeted investments in technology Healthcare Balancing operational efficiency, growth, and cybersecurity Leveraging AI for efficiency and supplemental decision-making Predictions on ethical AI use and cyber-resiliency investments High Tech and Software Transition from efficiency to growth-focused strategies Data-driven decision-making and AI-driven insights Predictions on capital market movement and deal flow Manufacturing (Consumer and Industrial Products) Adoption of Industry 4.0 technologies in mid-market manufacturing - AI-enabled automation and operational flexibility Addressing labor shortages and sustainability goals Financial Services Accelerating digital transformation and customer experience improvements Opportunities created by a favorable regulatory and interest rate environment Predictions for growth, M&A, and AI adoption in banking

October 8, 2024Episode 4358 min

Viewing AI as Talent, Not Technology

Christina Galoozis discusses the role of AI in enterprise-level workforce optimization with experts Steven Kurz and Brigitte Coles from West Monroe. They explore how AI should be viewed as a type of talent rather than just a technology, emphasizing the importance of training employees to leverage AI effectively. Listeners will learn how this mindset shift can drive significant cost savings and elevate workforce performance across industries. In this episode: Introduction to AI and workforce optimization West Monroe's unique perspective on AI AI as a talent type: changing mindsets Augmentation vs. productivity: the AI advantage Training employees: the key to AI success Incentivizing AI use among employees AI Week: fostering a culture of innovation Strategic workforce optimization framework The future of AI in enterprises Generative AI: a game changer Practical tips for using AI “interns”

September 24, 2024Episode 4239 min

Inflation, Interest Rates, and the Election: What’s Next for the U.S. Economy?

Christina Galoozis hosts Moody's economists Matt Colyar and Justin Begley to explore the latest economic trends following the Federal Reserve’s Sept. 18 meeting. They dive into the implications of the deeper-than-expected rate cut, the nuanced state of the labor market, and the anticipated effects of the upcoming election on business decisions and consumer sentiment. In this episode: Understanding the Fed's rate cut The role of the labor market Business investment trends Consumer spending dynamics Impact of the upcoming U.S. presidential election Predictions for the future

August 27, 2024Episode 4155 min

It’s Not Just AI: 5 Tech Trends Defining the Future

What are the five technology trends driving business right now? West Monroe’s Erik Brown, Senior Partner, PXEL, is joined Casey Foss, Chief Commercial Officer, and Jonathan Williams, Managing Director of Technology Experience, to provide practical advice on navigating the rise of AI-driven productivity, the resurgence of cloud infrastructure, the potential of synthetic data, the balance between techno-optimism and tech backlash, and the critical role of humanity in the digital age. Each trend is examined through the lens of how businesses can leverage technology to drive efficiency, innovation, and human-centered outcomes. In this episode: Overview of West Monroe’s annual Tech Trends to Watch report The new productivity paradigm Resurgence of cloud and infrastructure Synthetic data Humanity in the Digital Age Techno-optimism vs. techlash: balancing the human element

August 13, 2024Episode 4041 min

Unpacking UPS' Approach to Making Everyone a Data Scientist

Host Joe Brown interviews Stefanie Khan, Director of Business Intelligence and Data Analytics at UPS about the transformative power of data science and AI within the logistics giant. Stephanie shares insights on leveraging advanced analytics to tackle strategic challenges, the importance of upskilling and democratizing data science across the organization, and the future of technology in logistics. In this episode: Stefanie’s introduction and background Leveraging data science and AI for strategic challenges Democratizing analytics and customizing solutions Experimentation and scalability Creating a digitally fluent culture through upskilling The future of logistics: AI, sentiment analysis, and human-machine convergence

July 30, 2024Episode 3951 min

How to Make Gen AI a Cultural Movement, Not a Mandate

How do employees and employers navigate the evolving usage of generative AI tools in the workplace? We explore the risks and benefits of employees using AI tools independently, the importance of creating a safe space for experimentation, strategies for successful generative AI adoption, and how companies measure the benefits of generative AI. In this episode: Employees Bringing AI Tools to Work Creating a Safe Space for Experimentation Employee Perspective and Feedback Inspiring People to Embrace Generative AI Empowering People to Innovate Balancing Governance and Inspiration Providing Examples of Appropriate Use Engaging in Ethical and Governed Use

July 16, 2024Episode 3847 min

How Silicon Valley Bank Balances Innovation & Value

Silicon Valley Bank has redefined banking in its quest for the frictionless customer experience. Milton Santiago, Global Head of Digital Solutions at Silicon Valley Bank, joins us to discuss SVB's journey in adapting its services to meet the sophisticated needs of tech companies. We also cover the need to prioritize the client's needs and to experiment and learn from internal solutions before implementing AI capabilities for customers. In this episode: Introduction to Santiago and his role with Silicon Valley Bank Leveraging technology to enhance customer experience Balancing innovation and cost-effectiveness Collaboration with fintechs: friends, not foes First Citizens Bank acquisition and new ownership structure

July 2, 2024Episode 3734 min

The 10-Second Customer Journey with AMA’s Todd Unger

What is the 10-second customer journey? Todd Unger, Chief Experience Officer and Senior Vice President of Marketing & Member Experience at the American Medical Association, discusses the importance of breaking down silos to create seamless customer experiences. He offers insights from the AMA’s digital reboot and his new book, The 10-Second Customer Journey. In this episode: Universal challenges in the digital landscape What is a Chief Experience Officer anyway? Breaking down silos and overcoming friction for a seamless experience The 10-second customer journey The role of storytelling in marketing The American Medical Association’s digital reboot Creating a vision for change Advice for Chief Experience Officers Harnessing the power of AI

March 8, 2024Episode 367 min

Special Episode: Celebrating International Women’s Day 2024

We're celebrating International Women’s Day. Over the past three seasons, we’ve had phenomenal women on our show who have shared their passion for their work! Listen in as we showcase the best moments from inspiring women I had an opportunity to have a conversation with. In this episode: Tiffani Bova, Global Growth Evangelist at Salesforce Betsy Ziegler, first female CEO of 1871 Dana Peterson, Chief Economist at The Conference Board Janice Fraser, auther of Further, Faster, and with Far less Drama! Helen Yu, founder and CEO of Tigon Advisory and WSJ Best Selling Author Ekta Chopra, Chief Digital Officer, e.l.f. Beauty

February 27, 2024Episode 3512 min

Best of Season 3

From thought-provoking discussions to inspiring interviews, the Best of Season 3 features the most memorable moments from our diverse range of topics and guests throughout the season. Join us as we revisit the most captivating moments, inspiring conversations, and game-changing insights from the past season. In this episode: Ekta Chopra, Chief Digital Officer of e.l.f. beauty on how they’ve worked to differentiate themselves as a digitally native brand Don White, CEO and Co-founder of Satisfi Labs on the digital fan experience Tyson Jominy, Vice President, Data & Analytics at J.D. Power on if EV’s can be considered digital products Sara Vaezy, EVP, Chief Strategy and Digital Officer with Providence, talks about the latest healthcare digital adoption Nick Mehta, CEO at Gainsight explains how he helps clients make the case for customer success Scott Crabill, Managing Partner of Thoma Bravo, on the trends shaping the business landscape today Erik Brown, Sr. Partner of Product Experience & Engineering Lab at West Monroe discusses the new video podcast series, This is AI Curtis Dubay, Chief Economist at the U.S. Chamber of Commerce, on his predictions for AI in the workplace