
#189 Issac Hicks: The Jobs AI Takes Are the Ones Nobody Wanted
Issac Hicks is the Founder and CEO at Autonomi, an AI and automation consulting firm that helps mid-market and enterprise companies make critical work reliably repeatable. Rising to prominence in the applied AI space in the early 2020s, Hicks built Autonomi into a recognized force in business process automation — earning a seat on the Forbes Technology Council — by focusing on a thesis most consulting firms won’t touch: that the biggest source of wasted enterprise spend isn’t bad strategy, it’s the avalanche of tedious, repetitive operational work that consumes employees’ days. His firm has driven over $50 million in wasted spend back to the bottom line across deployments spanning custom applications, AI-enabled workflows, and end-to-end process automation.Hicks arrived at entrepreneurship through an unlikely path. He earned a Bachelor’s Degree in Aerospace, Aeronautical and Astronautical Engineering from Missouri University of Science and Technology (class of 2016), then spent roughly a year working as an aerospace engineer for the government before pivoting into Big Four business consulting. In that role he specialized in technology implementation for companies undergoing software migrations and acquisitions — work that put him inside some of the most operationally chaotic moments a company can experience. He watched acquired employees dread every transition, buried under work that existed solely because no one had built a system to handle it. In February 2021, he left consulting to found Autonomi with the conviction that the gap between a business problem and a scalable AI solution was bridgeable — and that bridging it was more valuable than any single consulting engagement.Autonomi operates across the full spectrum of automation maturity: from $5,000 pilot deployments to full-scale engagements starting at $25,000, with a primary focus on companies generating $2 million or more in annual revenue. The firm’s product portfolio includes Autonomy Books, an automated bookkeeping solution built specifically for CPA firms — a vertical where reconciliation and data entry remain stubbornly manual despite being near-perfectly suited to automation. Rather than pursue venture capital and the growth-at-any-cost model that comes with it, Hicks chose to build Autonomi as a profitable, self-sustaining business, retaining the operational control he now helps his clients achieve.Hey, Thanks for reading this. I mean that. There's a lot of content out there competing for your attention, and you spent some of it here. I hope it was worth it. Even better, I hope it prompted you to think about something differently enough that you'd share it with someone who'd get something out of it too.I started this podcast because tactics never stuck with me. What stuck were stories — business biographies, autobiographies, the decisions people made and why they made them. The principle only clicks once you know the story behind it.So I built the thing I wanted to read. Every week I have two conversations with people who build in technology and product. Then I write the essay I wish I could find — one that puts you inside the conversation, through my eyes. What caught me off guard. What I kept thinking about after we hung up. Where the principle actually lives once you strip away the jargon.I make this for myself first. If you read the way I do, you’ll want it too.Subscribe to The Way of ProductPS — If you want to pitch coming on the show, or you know someone I should talk to, shoot me an email at caden@hey.com with "January752" in the subject line so it gets past my filters. I'm not optimizing for famous guests. I'm optimizing for interesting conversations, even from people who aren't LinkedIn influencers. Get full access to The Way of Product w/ Caden Damiano at www.wayofproduct.com/subscribe















