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MSP Radio

MSP Radio

Hosted by MSP Radio

Episodes

10

Latest episode

Aug 2026

Language

EN-US

About the show

Radio for the Solution Provider Community

Listen to episodes

10 recent
September 9, 202612 min

DMARC Adoption Exposes Organizational Gaps: Controls Exist but Go Unused

In this episode, it is focused on the accelerating pace of cybersecurity threats and defenses, with both attackers and defenders now leveraging similar AI-driven tools. A key theme that emerged was the diminishing gap between identifying a vulnerability and its potential exploitation, raising the stakes for IT service providers and MSPs who must respond more quickly than ever before. The discussion explored major incidents, including rapid-response ransomware attacks and emerging vulnerabilities in widely used remote access tools, where patches are not immediately available. The core issue examined is not technological capability, but the operational bottlenecks—change controls, maintenance windows, and client approvals—that determine how fast corrective action can actually be taken. This episode challenges listeners to reconsider decision-making authority and emergency response procedures, as traditional approval processes may no longer align with the speed of modern threats. Source

September 8, 202621 min

Slide’s Flexible Contracts: Balancing Client Retention and Revenue Risk – Carlson Choi

A central structural shift discussed is the growing pressure on margins and operational risk, driven by the competing models of vendor platform integration versus modular, best-in-breed solutions for managed service providers. Slide, a backup and disaster recovery vendor with roughly 1,000 partners, serves as an example of a company resisting long-term, bundled contracts and instead favoring a highly flexible, monthly engagement model. This approach reflects a broader industry debate over contract structure, integration depth, and the risk of vendor dependency. Source

September 7, 202623 min

Syncro’s AI Shift: How Model Costs and Adoption Create New Separation Among MSPs

The episode details a structural shift toward increased automation and integration of AI layers within managed services platforms, raising questions of risk management, transparency, and economic models. Syncro’s integration with Anthropic’s AI, positioned as a native connector in the Anthropic ecosystem, exemplifies how platform providers are embedding AI to automate routine technical work and streamline technician workflows. Source

September 4, 202612 min

Accountability Shifts to Deployers as EU Sets Timelines for AI and Security Incidents

A structural shift in regulatory accountability now places incident notification and liability directly on the operators or deployers of AI-powered and software tools, rather than on technology vendors or model developers. This mechanism is made explicit by the requirements of the EU’s Cyber Resilience Act (CRA), Digital Services Act (DSA), and the upcoming Machinery Regulation.... Source

September 3, 202621 min

How Local MSPs Can Outshine Big Nationals: Tips, Accreditation, and Insurance Essentials

A primary development addressed is the increasing scrutiny and demands from cyber insurance providers on MSPs and their clients. Amy highlighted a case where an insurer canceled a client policy after the MSP could not produce comprehensive reports and logs verifying device management for all endpoints, including BYOD and personal devices. This incident underscores rising... Source

September 3, 202622 min

Greg Jones: How Vendor Policy Shifts and AI Automation Are Changing MSP Growth Strategy

The episode highlights a structural shift in the MSP sector characterized by consolidation at the top and fragmentation at the low end, driven by a rise in niche MSPs entering the market and ongoing acquisitions by larger providers. This shift is outlined in discussion of industry data sourced from the Kaseya State of the MSP... Source

September 2, 202614 min

Adoption, Not Hardware: Voya Financial Shows AI Value Comes From Training, Not Tools

A disconnect between technical capability and end-user adoption is driving current decision-making in AI and infrastructure among managed service providers and IT leaders. While companies like Broadcom, Perplexity, Apple, and NVIDIA are introducing hardware and platforms for on-premises and local AI processing, the primary lever for value remains organizational adoption rather than available technology. Costs... Source

September 1, 202614 min

AI Results in Service Agreements: Why Providers Hold Uncovered Liability

A structural transfer of liability and risk is reshaping industry engagement models, with outcome-based contracting increasing across service agreements. This shift is being driven by buyer demands for accountability in technology solutions, notably in artificial intelligence deployments, and is illustrated by recent unpublished but credible reports that OpenAI is quietly allowing select large enterprise customers... Source

August 31, 202617 min

When AI Outpaces Humans: Jason Kemsley on What Happens to MSP Roles as Automation Advances

The episode reveals a structural shift away from indiscriminate adoption of AI tools toward targeted deployment based on business needs within the MSP sector. According to Uptime Global, a channel-only outsourcing provider, premature or hype-driven implementation of AI frequently results in incomplete projects and missed operational gains. The review of AI execution within MSP ticketing... Source

August 29, 202616 min

Hollie Whittles on Why Incomplete AI Governance Leaves MSPs Vulnerable to Data Liability

A growing gap between artificial intelligence (AI) adoption and effective data governance is reshaping the operational landscape for managed service providers (MSPs) and IT service providers. Industry data cited by GTIA’s Data and AI Interest Group indicates that while 97% of providers have adopted AI, only 20% have implemented governance frameworks sufficient to extract value... Source

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