
#352: How to adapt your leadership with Skill & Will.
The same leadership approach will not suit every person or situation. The Leadership Window, also called the Skill and Will Matrix, offers a simple way to think about the support different team members need. Ben explains how skill and willingness combine to suggest four broad approaches: empower, direct, encourage or motivate, and coach or guide. He also explores how people in different parts of the matrix can support each other, why capable people still need opportunities to grow, and why you should revisit your assessment when someone's responsibilities change. Key points Consider both skill and willingness when choosing your leadership approach. Skill includes competence and experience; willingness can involve motivation and confidence. Use the four areas as a general guide: Highly skilled, motivated people still need challenge and development to stay interested. Pairing people with different levels of experience can support learning and may give experienced people renewed motivation through sharing their knowledge. Reassess when work changes: an experienced technical contributor may need coaching when they first become a team leader. Adapt delegation by varying responsibility and oversight, rather than giving opportunities only to the most capable people. Skill Willingness Leadership approach High High Empower Low Low Direct High Low Encourage or motivate Low High Coach or guide Resources mentioned The Tao of Coaching . Leave a comment! Has someone's role or workload changed in a way that means they now need a different kind of support from you?















