The Small Business CTO

Hosted by Kale Miller

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Latest episode

Jun 2025

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EN-AU

About the show

The Small Business CTO for Australia's business community.

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20 recent

June 25, 2025Episode 913 min

19: Build Your Own AI Agent (Without Coding)

Send a textIn this episode, we're exploring the practical side of building your first AI agent using Custom GPTs.If you're curious about AI but not sure where to start, this is your hands-on guide. We walk through the entire process: goal setting, design, prompt writing, tool configuration, and iteration. We'll be using a real (and fairly topical) example of a podcast script-writing assistant.Whether you're a small business owner looking to save time or a curious tinkerer exploring AI, this episode shows you just how simple (and powerful) it can be to build your own AI agent without writing a single line of code.Open AI cookbook link: https://cookbook.openai.com/Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.

May 22, 2025Episode 812 min

18: What Is an AI Agent?

Send a textIn this episode, we're demystifying AI agents. What they are, how they work, and why they’re a game-changer for small businesses. From automating customer service to streamlining internal workflows, I'm sharing real-world examples and practical steps to help you start using AI agents today. Whether you're just getting comfortable with ChatGPT or ready to explore custom tools, this episode offers clear, jargon-free guidance to help you scale smarter with AI.Listen to Episode 11 to learn more about what ChatGPT is and how it works!Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.

May 8, 2025Episode 710 min

17: Prompting 101

Send a textWe break down one of the most powerful yet overlooked skills in using tools like ChatGPT: prompting. Whether you're brand new to AI or already experimenting with it in your business, you'll learn five simple, actionable techniques to improve the quality of responses you get. From writing clearer instructions to providing examples and asking the model to explain its thinking, this episode is a must-listen for anyone who wants to make AI work harder (and smarter) for their business.Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.

March 31, 2025Episode 67 min

16: What is an API?

Send a textToday I wanted to talk about a term that seems to be thrown around willy-nilly, but it isn’t explained very often: “What is an API?”The acronym “API” stands for application programming interface. It is, in effect, a way for two different computers or programs to communicate with each other.Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.

March 12, 2025Episode 541 min

15: The Blueprint for a Top-Tier Data Team with Douglas Robertson

Send a textIf you're a business owner, hiring manager, or data professional, this episode is jam-packed with insights to help you navigate the evolving data landscape.In this episode, I chat with Douglas Robertson, founder of DR Analytics Recruitment, about:➝ Where businesses should start with data & AI – the first steps to building a data-driven company. ➝ Hiring the right data talent – frameworks for identifying and recruiting top analytics professionals. ➝ Specialist vs. Generalist careers – should job seekers focus on one area or develop broad skills? ➝ The future of data roles – which positions might disappear in the next three years? ➝ The mission behind DR Analytics Recruitment – why Doug started his company and his vision for data hiring.Want to chat to Doug IRL? You can find him on LinkedIn, or visit DR Analytics at https://www.analyticsrecruitment.com.au/Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.

February 13, 2025Episode 310 min

14: What is Business Intelligence (BI)?

Send a textBI - or business intelligence - is all about transforming raw data into meaningful insights, helping business owners make better, faster decisions to optimise operations, improve profitability, and stay competitive.Today we'll chat about the best BI tools for small businesses - Microsoft Power BI, Google Looker Studio, and Tableau - detailing their costs, benefits, and ease of use.Kale references another episode, "3: What is a Data Warehouse?" which you can listen to here: https://www.buzzsprout.com/2333082/episodes/14846082Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.

January 23, 2025Episode 16 min

13: The Role of a CTO/CIO in a Business

Send a textYou might be wondering, 'Why would my small business need a Chief Technology Officer or Chief Information Officer? Isn’t that a luxury for big companies?'Stick with me, and I’ll show you why having someone in this role - whether full-time, part-time, or even just as a consultant - could be the smartest investment your business makes.Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.

November 20, 2024Episode 1216 min

12: What is Technical Debt?

Send a textTechnical debt is one of those things that can sneak up on you in the world of software development, but if left unchecked, it can cost you a lot of time and resources in the long run.So, let’s unpack what it is, how it accumulates, and how you can manage it.Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.

November 7, 2024Episode 1110 min

11: How Does ChatGPT Work?

Send a textFor today’s episode, I wanted to talk to you about an AI technology that appeared out of nowhere and became an essential part of many knowledge worker’s day: ChatGPT.Here's the link to the video I mentioned: https://www.youtube.com/watch?v=wjZofJX0v4MKale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.

October 24, 2024Episode 107 min

10: Do It Manually First

Send a textToday, I’m going to be talking about how you should do things manually first before you even start to think about automation. A crazy claim coming from me - I know! Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.