
The Future of Agencies with Dentsu Creative's Chief Future Officer
What does the future of agencies actually look like when creativity, media, and technology fully converge? In this conversation with Amy Thorne, Dentsu Creative US’s Chief Future Officer, we unpack how the role of agencies is evolving beyond campaigns and toward living brand systems. We talk about why the pitch-to-campaign model is breaking down, how AI is reshaping the client–agency relationship, what “greatness” really means in an AI-enabled world, and why burnout, speed, and relevance have become critical measures of success. From redefining big ideas to building future-ready operating systems, this is a candid look at how agencies can deliberately design what comes next – rather than simply react to it.





