
Episode 29 - The importance of key personnel
Procurement tender evaluations often rely on “safe” criteria like methodology, past performance, and experience, which mainly prompt suppliers to make self-claims rather than prove real expertise. It says successful projects consistently depend on the quality of the people doing the work, making key personnel the most important evaluation factor. Instead of only requesting resumes, involvement levels, and generic company references, procurement should assess the specific individuals assigned to deliver the project and seek evidence of their capability. After identifying a supplier with an expert team, the script recommends leveraging those people in a structured clarification phase to pre-plan delivery, clarify scope, identify risks, define responses, and align expectations before signing the contract, helping organizations proceed with clear visibility into what could go wrong and how it will be handled.





