The Retail Maverick Show Uncut

Hosted by Andrew Busby

Business

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Episodes

Latest episode

Apr 2024

Language

EN-GB

About the show

Unscripted, unedited and uncut - The Retail Maverick Show provides an alternative take on retail. Time poor? So are we, which is why all episodes are limited to no more than 15 minutes. Yes, we rather like that too.

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26 recent

April 28, 2024Episode 2515 min

Craig Ash

In a very special episode, The Industrious President Andy Austin sat down with Swarovski UK & Ireland MD, Craig Ash, following his keynote at the Retail Technology Show. They discussed some of the topics raised by his session titled, "Driving Sales & Engagement Through Creating a Truly Immersive In-Store Experience For Omnichannel Shoppers", including:Evaluating your omnichannel customers’ expectations around brining the best of online into the storeAssessing the best ways to identify your customers in store in an engaging wayUsing technology innovation to join up the customer journey for seamless shopping Evaluating which store technology offers you maximum opportunity to engage your customers in an immersive experience Rethinking store colleague training to further engage your customers in a powerful, frictionless experience The Retail Maverick Show is a Redline Retail in association with The Industrious production

April 11, 2024Episode 2415 min

Richard Hammond

CEO and Founder of Uncrowd, Richard Hammond, has some fairly forthright views on customer experience, NPS and loyalty, to name a few. During a great 15 minutes we concluded that NPS is a waste of time, loyalty doesn't exist and also discussed why some shoppers love one brand but loathe the next.This is worth 15 minutes of anyone's time who finds themselves grappling with how to attract and retain customers and get inside the head of the often fickle consumer.The Retail Maverick Show is a Redline Retail in association with The Industrious production

April 1, 2024Episode 2315 min

Suzanne Harlow

The Retail Maverick Show managed to catchup with former Jack Wills CEO and Debenhams board member Suzanne Harlow within the amazing surroundings of the Kimpton Fitzroy hotel. They even provided some musical accompaniment however that didn't detract from the amazing conversation we had with Suzanne. From AI, to greenwashing to what it's like to be a retail CEO - you won't want to miss it. The Retail Maverick Show is a Redline Retail in association with The Industrious production

March 15, 2024Episode 2214 min

Oliver Banks

The Retail Maverick Show celebrated its new partnership with The Industrious with an episode you won't want to miss. We managed to catch up with Oliver Banks at the Retail Week Live + Grocer Show in London where he was hot off the back of a book launch the previous week.His book, 'Driving Retail Transformation' has just been released and we delved into the book a little with Oliver. What transpired is retail gold. The Retail Maverick Show is a Redline Retail in association with The Industrious production

December 19, 2023Episode 2116 min

Andrew Smith

In this episode I chat with fellow ReTHINK Retail member and co-founder of Think Uncommon, Andrew Smith where we discuss the top three things he is hoping for in retail for 2024. From asking if "anyone gives a crap about sustainability", to praying "that we get smart and real with AI" to it being "about damned time we consolidated retail technology" this is not just a breath of fresh air but a positive hurricane.You'll find yourself nodding in agreement throughout because, as regular listeners will know, the Retail Maverick Show is a BS-free podcast.The Retail Maverick Show is a Redline Retail in association with The Industrious production

November 22, 2023Episode 1628 min

Roger Wade

We've had some amazing guests on the Retail Maverick Show and none more so than Mr Boxpark himself, Roger Wade. This was a masterclass in retail which you definitely won't want to miss. He believes passionately in physical retail and explains why this will always be preferable to online. As he once famously said, "online is like watching fireworks on TV".Regular listeners will know that episodes are kept to 15 minutes however I really didn't want to stop Roger as he described the three key pillars of retail and went from physical retail to government to Amazon to business rates and a whole lot more besides! The Retail Maverick Show is a Redline Retail in association with The Industrious production

September 25, 2023Episode 1515 min

Martin Bailie

It was a pleasure to chat with former Primark and Lidl executive Martin Bailie. We both recently visited what on the face of it was just another grocers in Belsize Park. However, with the help of French owned electronic shelf-edge label experts, SES-imagotag, Kavanagh's Budgens has been transformed and now leading supermarkets are beating a path to it in order to understand how to digitally transform their stores.Listen in to our conversation to find out how they've created what could just be the template for all stores of the future.The Retail Maverick Show is a Redline Retail in association with The Industrious production

September 22, 20230 min

Howard Saunders preview clip

Here at The Retail Maverick Show we caught up with the Retail Futurist Howard Saunders earlier this week and this is one episode you really don't want to miss. Here's a short clip of what to expect.The Retail Maverick Show is a Redline Retail in association with The Industrious production

September 21, 202317 min

Neil Saunders

We've known GlobalData Managing Director, Neil Saunders for many years and it was great to have him on the Show to provide his perspective from years of living in the United States. We discuss the similarities and differences between retail in the US versus the UK, how consumer behaviour differs in the US and the challenges facing both markets.Listen out for the retail brand which Neil admires the most - it may surprise you!The Retail Maverick Show is a Redline Retail in association with The Industrious production

September 21, 202316 min

Howard Saunders

Strap yourselves in because this episode of The Retail Maverick Show features the one and only Retail Futurist, Howard Saunders. For anyone who knows Howard, you'll know that he is never short of an opinion and here debunks much of the popular narrative, dissecting it piece by piece. For those who don't know him, prepare yourselves......."We're living in this vortex of reality...we're being polite about net zero, about the fact that we could change history, we;re being polite about the fact that H&M have started to sell secondhand clothes, as if that's going to help them not go to hell"The Retail Maverick Show is a Redline Retail in association with The Industrious production