The Resilient Journey

Hosted by Mark Hoffman

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Episodes

250

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Nov 2026

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About the show

It’s my goal to explore some of the biggest issues facing organizations today and chat with industry leaders about ways we can all be more resilient.

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60 recent

November 9, 2026Episode 25931 min

Episode 259 - Employee Communications During a Crisis: Rachel Pavsner

Rule number 1 of crisis communications is "Know Your Audience." In practice that translates into writing statements that focus on what the audience is going to feel, rather than focusing on what the leaders want to say. Hello everyone and welcome to episode 259 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by communications consultant Rachel Pavsner to talk about how organizations should communicate with employees before, during and after a disruptive incident. Rachel and Mark talk about the company's responsibility for communicating with employees - and Rachel says it comes down to relevance. She says that it's important that we be consistent when it comes to employee comms and suggests that scenario planning is critical when it comes to developing effective communications strategies. And, Rachel and Mark talk about the effective use of mass notification systems. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn . Special thanks to Bensound for the music.

November 2, 2026Episode 25829 min

Episode 258 - How to Narrate Your Own Story: Caroline Esterson

Many people feel that we aren't creating enough rigor when it comes to resilience. The result? Executives question our value. But this week's guest says that our value will grow when we start understanding the value that we are bringing. Hello everyone and welcome to episode 258 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by Learning & Development consultant and podcast host, Caroline Esterson who says that her insatiable curiosity and rebellious streak drove her to investigate why some people get promoted and some don't. She says that hard work alone is often not enough and calls out three career traps that we need to pay attention to (particularly if you're a woman). Listen to learn how to narrate your own story, and how to use what she calls the "coffee queue method" to make connections across the organization. As a resilience professional, this needs to be added to your toolkit, immediately. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn . Special thanks to Bensound for the music.

October 26, 2026Episode 25731 min

Episode 257 - The World Continues to Fall Apart ~ Regina Phelps

What we're seeing in 2026 is an overlapping of risks that are causing a lot of pain and difficulty around the world. This week, we're talking about seven things that remind us - the world continues to fall apart. Hello everyone and welcome to episode 257 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by long time friend of the podcast Regina Phelps. Regina walks us through what she calls a self-inflicted poly-crisis affected by geopolitical events, the economy, AI, climate change, biosecurity, fragmentation of the supply chain and the unparalleled volatility in the US. And with all of this going on, Regina suggests that we as resilience professionals often fail to ask the most important question when designing an exercise. Find out what it is. Then, Mark asks - are we as an industry maturing enough? Regina provides her honest assessment. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn . Special thanks to Bensound for the music.

October 19, 2026Episode 25633 min

Episode 256 - What 'Hamilton' Can Teach Us About Resilience, with Julian Reeve

This week's guest was the musical director of Broadway's biggest hit show. After a heart attack and repetitive stress injuries, he was forced to leave it all behind. What came next is something we as resilience professionals need to hear. Hello everyone and welcome to episode 256 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are thrilled to be joined by keynote speaker, author and former musical director for Hamilton, Julian Reeve. Julian talks about his drive for perfection that led to poor lifestyle choices and ultimately to his heart attack. Julian encourages us to be self-aware to build sustainable success. He says that AI is forcing organizations to rethink what humans uniquely contribute. And adds that when we use AI we must build our own human unmistakable identity to make ourselves standout from what he calls a "sea of sameness". Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn . Special thanks to Bensound for the music.

October 12, 2026Episode 25530 min

Episode 255 - Resilience is a Muscle: Vincent Van den Broeck

Two years ago (at the time of this release), this week's guest had his life change forever because of a tragic e-scooter accident. The result? A life he would never trade, an attitude that won't quit and a framework that defines resilience. Hello everyone and welcome to episode 255 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are pleased to be joined by Vincent Van Den Broeck, founder of UNTIL IT’S DONE — a brand and movement built to help people and companies make the impossible achievable. Overcoming severe traumatic brain injuries, surviving three weeks in a coma and being stripped down to what he calls 'becoming a nobody', Vincent has built a framework for success that we in the resilience industry can leverage every day. Vincent says "Resilience is a muscle." And it's one we must exercise and develop to make ourselves and our organizations stronger. Be sure to check out Vincent's new book: https://www.theuidclub.com/the-book Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn . Special thanks to Bensound for the music.

October 5, 2026Episode 25429 min

Episode 254 - Novig's Strategic Crisis with Stephanie Craig

There's an old adage that says, "sex sells". But what happens when it goes too far? You could find yourself in the middle of controversy...or even crisis. This week we talk about an ad featuring Sydney Sweeney that was far more than 'just sports'. Hello everyone and welcome to episode 254 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined once again by friend of the podcast Stephanie Craig, CEO of Kith Consulting. Steph and Mark dissect the impact of Novig's decision to run an ad that critics argue sexualizes women, undermines progress in the representation of women in sports and that suggests that women belong on the sidelines, rather than on the field. Steph calls this a calculated move by Novig - but adds that when this happens, they also have to look at the fallout. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn . Special thanks to Bensound for the music.

September 28, 2026Episode 25331 min

Episode 253 - Using Storytelling to Build Effective Exercises with Rain Bennett

These days, more and more resilience professionals are using AI to develop tabletop exercises. In this episode we'll explore a more important tool we can use to build an engaging and effective exercise. It's the art of storytelling. Hello everyone and welcome to episode 253 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by documentary filmmaker and chief storytelling officer, Rain Bennett. Rain and Mark talk about the value of telling stories when communicating to executives. But then the interview goes to a different level as they discuss how to use storytelling to effectively build engaging tabletop exercises. Rain explains the effective use of back stories, addresses plausibility and how to build a rollercoaster effect by adding injects. This episode will help you add a punch to your next exercise. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn . Special thanks to Bensound for the music.

September 21, 2026Episode 25228 min

Episode 252 - Crisis Escalation and Response - Philippe Borremans

You wouldn't call 9-1-1 for a twisted ankle. And you wouldn't casually drive to the hospital if you were having a heart attack. This week's guest says that proper evaluation and severity ratings are crucial to effective crisis response, and that includes communications. Hello everyone and welcome to episode 252 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by Philippe Borremans, a global risk, crisis and emergency communication consultant. Philippe shares his model for crisis response and tells us that the most common mistake he sees companies make is under-estimating the severity of the crisis. He encourages us to follow our operational guidelines when responding to a crisis, but adds that we need to put the same effort and curiosity into our communications. Philippe encourages us to understand the difference between stakeholders and audiences and how our communications will differ between the two. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn . Special thanks to Bensound for the music.

September 14, 2026Episode 25131 min

Episode 251 - Innovation in Resilience with Paula Fontana

When we first started talking with this week's guest, Mark asked her a simple question: what did she want to discuss? Her answer came without hesitation and consisted of just a single word. Innovation. Hello everyone and welcome to episode 251 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by Paula Fontana, Chief Marketing Officer at Iluminr. When we think about innovation, we immediately think "AI", but Paula explains the proper use of AI is to move things forward, not to fix things that aren't really wrong. She adds that the real differentiator in the proper use of AI is the human expertise of the person using it. Paula adds how important it is for us in resilience to be marketers and influencers and to leverage the language of the business to communicate more effectively. And she and Mark talk about what resilience needs to include as we look ahead to 2030. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn . Special thanks to Bensound for the music.

September 7, 2026Episode 25031 min

Episode 250: A New Approach: Filling a Gap in Resilience, Emergency & Crisis Management with Vince Davis

As a resilience professional, where do your responsibilities end? Beyond resilience, are you also accountable for situational awareness, third-party risk, and related functions? And how many tools does it take to manage it all? Hello everyone and welcome to episode 250 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by our friend Vince Davis, a long time emergency management and resilience professional who is now the Chief Operating Officer for Statera. Vince and Mark use the features of Statera as a case study to demonstrate the various things that we, as resilience professionals, need to manage. Things like, exercise development, IT disaster recovery, business continuity, cyber response, situational awareness and much more. Using Statera as an example, this episode provides insight into everything we should be paying attention to. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn . Special thanks to Bensound for the music.