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The Purposeful Banker

The Purposeful Banker

Hosted by Q2

BusinessExplicit

Episodes

364

Latest episode

Jun 2026

Language

EN

About the show

The Purposeful Banker podcast is focused on the issues, industry topics, and concerns on the minds of bankers, especially in the commercial banking market. From market trends to business strategy, listeners get insightful, concrete information to help them build stronger financial institutions.

Listen to episodes

60 recent
June 9, 202615 min

Beyond the Binary: A Smarter Response to Account Takeover Risk

Fraud teams rarely struggle with the obvious cases. It's the in-between moments that are hardest: a suspicious login here, a profile change there, a third-party signal that something might be off. The problem is that most account takeover defenses still force a binary choice. Lock the user out or let them through. In this episode, Q2 Product Manager Kristina Wingers joins host Jim Young to talk about why that binary approach no longer fits the reality of modern fraud, what a more proportional response looks like, and how financial institutions can buy themselves time to investigate without shutting down legitimate customers or letting fraud slide. Related Links [Blog] Beyond Binary: A Smarter Way to Respond to Account Takeover Risk [Webpage] Stop Account Takeover Before It Does Damage [LinkedIn] Kristina Wingers

May 26, 202625 min

The Hidden Cost of Banking Heroics

In this episode of The Purposeful Banker, Nicholas Koutouras, VP of Product Management for Q2's Relationship Pricing and Profitability business, discusses why repeated late saves can signal deeper drift inside a bank and how disciplined banks create consistency to help teams spot issues earlier and make steadier decisions. Related Links [Playbook] Beyond Pricing. Disciplined Performance. Real Impact. [LinkedIn] Nicholas Koutouras

May 12, 202637 min

More Than Another AI Conversation

In this episode of The Purposeful Banker, we're sharing a conversation that goes deeper than the usual AI headlines. In a replay of Q2's new AI-focused podcast, Cut to Context, Adam Blue and Hima Mukkamala explore where AI really sits in the hype cycle, what it is changing in software development, and why human judgment, validation, and systems thinking still matter. For bankers, it's a useful look at how AI may reshape the way financial institutions build, innovate, and compete. Related Links [Podcast] Cut to Context [Website] AI for Everyone [LinkedIn] Adam Blue [LinkedIn] Hima Mukkamala

April 21, 202624 min

Why Discipline, Not Momentum, Drives Better Bank Performance

In this episode, Nick Koutouras explores what it takes to build a repeatable operating rhythm that strengthens pricing discipline, portfolio oversight, and relationship decision-making. The conversation looks at how governance drift begins, what signals leaders should watch for, and how banks can maintain consistency even when business conditions are strong. Related Links [Blog] Designing the Operating Rhythm of a Relationship-Focused Bank [Blog] The Four Seasons of Banking [Blog] Relationship Pricing Breaks Down Silos [LinkedIn] Nicholas Koutouras

April 7, 202619 min

Bank M&A Beyond the Balance Sheet

As bank M&A activity picks up, the real challenge is no longer just getting the deal done. This episode explores why technology readiness, integration strategy, and customer experience now play a bigger role in determining whether a merger creates value or creates risk. Related Links [Webinar] The M&A Tech Conversion Playbook: Steps and Considerations to Shape Long-term Value [Report] 2026 State of Commercial Banking [LinkedIn] Tim Daley

March 24, 202623 min

What Bank Leaders Need to Know About Stablecoins

As stablecoins move from industry debate to practical planning, Alex Treece of Stablecore joins the podcast to explore what banks should be doing now to prepare responsibly and what strategic, operational, and compliance questions matter most as digital assets evolve as a payment rail. Related Links [Blog] The Value of Digital Assets in Commercial Banking [LinkedIn] Alex Treece [Website] Stablecore

March 3, 202626 min

The Math That Breaks Bank Silos

Nick Koutouras, leader of Q2's Relationship Pricing and Profitability team, explains why bank silos persist even with aligned teams: because the "shared math" arrives too late. Learn how relationship-level economics, the four seasons of banking, and delivery-to-promise reviews help leaders prevent drift and make better decisions. Related Links [LinkedIn] Nicholas Koutouras [Blog] Q2.com  [Podcast] Take the Emotion Out of Relationship Management

February 17, 202619 min

What Digital Dollars Mean for Treasury and Payments

Todd Klapprodt joins the podcast to provide a practical primer on stablecoins, tokenized deposits, and other digital assets—what they are, why commercial banking is paying attention, and how financial institutions can explore use cases safely. Related Link [LinkedIn] Todd Klapprodt https://www.linkedin.com/in/tklapprodt/

February 3, 202617 min

Will 2026 Be the Year of Intention? 2026 State of Commercial Banking Preview

Digital banking in 2026 is shaping up to be an efficiency race driven by ERP connectivity, instant payments, and the shift toward small business "hub" experiences. In this episode, Debbie Smart previews what the 2026 State of Commercial Banking reveals about where AI is becoming practical, why integration is the real battleground, and what banks need to deliver to stay primary in the relationship. Related Links [Webinar] 2026 State of Commercial Banking https://event.on24.com/wcc/r/5161232/8BB4637FACD9F95388E41F4A3B668E53  [LinkedIn] Debbie Smart https://www.linkedin.com/in/debbiesmart/

January 20, 202620 min

Showcasing Liquidity's Role: 2026 State of Commercial Banking Preview

In this episode of The Purposeful Banker, Jim Young sits down with Anna-Fay Lohn for a quick preview of the State of Commercial Banking analysis based on 2025 Q2 PrecisionLender data. They unpack the liquidity rebound, shifting deposit dynamics, accelerating pricing activity, spread compression, and what fixed-rate roll-offs mean for margins heading into 2026. Related Links [Webinar Registration] 1 p.m. February 10, 2026 State of Commercial Banking [Blog] Monthly Commercial Loan and Deposit Pricing Market Updates [LinkedIn] Anna-Fay Lohn

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