The Purposeful Banker

Hosted by Q2

BusinessExplicit

Website RSS feed

Episodes

375

Latest episode

Nov 2026

Language

About the show

The Purposeful Banker podcast is focused on the issues, industry topics, and concerns on the minds of bankers, especially in the commercial banking market. From market trends to business strategy, listeners get insightful, concrete information to help them build stronger financial institutions.

Listen to episodes

60 recent

November 10, 202623 min

What's in a Name? A New Insight

Q2 has announced that our commercial relationship pricing and profitability solution is now called Q2 Relationship Insights, powered by PrecisionLender. Jason Carr, principal digital strategist, talks about why the solution outgrew its original name, what stays the same for bankers, and why relationship value, applied intelligence, and disciplined execution matter more as commercial banking grows more complex. Related Links [News Release] Q2 Introduces Q2 Relationship Insights and Expands Q2 Assistant Into Relationship Banking [Webpage] Q2 Relationship Insights [Blog] Commercial Loan and Deposit Pricing Market Update [Blog] Making the Supercharged Relationship Manager a Reality [Story] Beyond Pricing [AI Podcast] Cut to Context [LinkedIn] Jason Carr

November 5, 202631 min

Why Q2 Pursued Independent Certification for AI Agent Security

Banks and credit unions want proof that an AI system works the way its provider says it does. Q2 recently earned AIUC-1 certification, an independent standard for AI agent security, safety, and reliability, making Q2 the first digital banking provider to meet it. Q2 Chief Risk Officer Blair Williams, Grant Thornton's Nicole Julius, and AIUC co-founder Emil Lassen join the podcast to explain what the certification covered and why Q2 pursued it. Q2's Responsible AI Pledge [Webpage] AI for Everyone [Webpage] AIUC [Webpage] Grant Thornton

October 20, 202626 min

From Credential Phishing to Mule Accounts: Inside Q2's New Fraud Report

A new Q2 report quantifies a threat that happens gradually: account takeover. Built on anonymized data from nearly 200 banks and credit unions, the report sorts the pattern into six categories of account takeover signals. In this episode, report authors Daniel Wagner and Angelica Gascon share the data and the stories behind it, including why some fraudsters wait almost a year to act. Related Links [Report] The Fraud Intelligence Report: Account Takeover Signals [LinkedIn] Daniel Wagner [LinkedIn] Angelica Gascon

September 29, 202624 min

Beyond the Checklist: Writing RFPs That Get the Answers You Need

Most bank and credit union RFPs read like checklists, and checklists produce generic, unusable answers. Phil Marion, who leads Q2's proposal team and reviews about 10,000 RFP questions a month, explains why that approach fails financial institutions, and how to write an RFP that surfaces real, differentiated answers. On this episode of The Purposeful Banker, he shares practical, actionable steps for rethinking your next RFP process. Related Links [Guide] Your Digital Banking RFP Evaluation Guide [Webpage] The Work of Edward Tufte [LinkedIn] Phil Marion

September 15, 202646 min

Don't Try to Boil the Ocean: Lessons From the AI Front Lines

In this episode of The Purposeful Banker, we're sharing a replay of a recent Q2 and Bank Director webinar on AI adoption in banking. Q2's Corey Gross talks with Brian Xie of Stanford Federal Credit Union and Michael Purifoy of VeraBank about moving AI from scattered experiments to enterprise strategy, winning over risk and compliance teams, leading change management, and measuring results that hold up with the board. Related Links [Podcast] Cut to Context [Webpage] AI for Everyone [Webinar] Smarter Support, Real Numbers: How FIs Are Getting Measurable Value From AI Agents [LinkedIn] Brian Xie [LinkedIn] Michael Purifoy [LinkedIn] Corey Gross

September 1, 202620 min

Investing in Fraud Defense: Rethinking the Calculations

Every fraud conversation eventually turns into a pricing conversation, and most banks and credit unions walk in ready to defend a budget using only one number: last year's fraud losses. HD Jacobs, a digital banking fraud solutions sales lead at Q2, joins The Purposeful Banker to make the case that losses are only one line in the real cost of fraud, and he walks through the operational, opportunity, and relationship costs that belong in the conversation, too. Related Links [Report] Stopping Account Takeover [Ebook] Fraud Intelligence: Build Trust, Not Friction [Blog] Don't Let Fraud Distract From Your Banking Mission [LinkedIn] HD Jacobs

August 25, 202626 min

The Competitive Edge Hiding in Your Fintech Partners

Q2 Innovation Studio just marked its fifth anniversary, with more than 90% of Q2 Digital Banking Platform customers now using its SDK and partner ecosystem. Johnny Ola, SVP of Q2 Innovation Studio, shares the origin story, explains how Q2 vets and works with partners, highlights the use cases banks and credit unions are prioritizing today, and previews what's next as Q2 Code opens up new ways to build on the platform. Related Links [News Release] Q2 Innovation Studio Marks Five Years [Webpage] Q2 Innovation Studio [Blog] A Closer Look at Q2 Code [LinkedIn] Johnny Ola

August 4, 202624 min

Lack of Resilience: A Mid-2026 Commercial Banking Check-In

Six months into 2026, pricing activity is up, but spreads are compressed, fixed-rate margins are under pressure, and deposit balances aren't growing the way banks planned. Q2's Jim Young and Anna-Fay Lohn compare the year-end State of Commercial Banking data against mid-year market reality and talk through what commercial bankers and pricing managers should be paying attention to in the second half of the year. Related Links [Blog] Commercial Loan and Deposit Pricing Market Update [Report] 2026 State of Commercial Banking [LinkedIn] Anna-Fay Lohn

July 21, 202635 min

Thriving Through Disruption: Digital Strategies for a Changing Market

Commercial banking is changing fast, and the institutions winning aren't waiting for things to settle. In this episode, recorded live at Q2's CONNECT 26 customer conference, treasury and payments leaders from Associated Bank, Columbia Bank, First Citizens Bank, and Atlantic Union Bank talk through client expectations, payments modernization, embedded banking, AI, fraud, and what a best-in-class treasury sales team looks like. Related Links [Blog] One Platform, No Ceiling: Q2's Approach to Commercial and SMB Banking [Blog] The End of Double Entry in Commercial Banking [LinkedIn] Dean Jenkins [LinkedIn] Eric Lien [LinkedIn] Kathryn Albright [LinkedIn] Matt Ribbens [LinkedIn] Rob Noon

July 7, 202619 min

An Inflection Point in the Fight Against Fraud

Fraud leaders at banks and credit unions aren't asking whether AI belongs in the fraud stack. They're asking whom they can trust to build with. Jeff Scott, Q2's managing director, Fraud Intelligence, joins the podcast to discuss what it takes to move from alert-chasing to running a full fraud intelligence operation, and why—amid all the AI momentum—human trust is more important than ever. Related Links [LinkedIn] Jeff Scott [Blog] From Disconnected Tools to Connected Intelligence: Q2's Platform Vision [Blog] Account Takeover Is a Journey Problem: Here's How to Solve It [AI-Focused Podcast] Cut to Context