Ever wonder how certain connections and relationships are able to be created? Welcome to The People Business, powered by ServeCentric Coaching - a podcast about the power of humans making emotional connections in business, athletics, and life. I'm Frank Favaro, licensed Customer Experience coach, and the purpose of this show - and my passion in my work and life - is to help people connect. We are all wired differently, the world is constantly evolving, and connecting is getting harder for many; add in technology and a shifting society and our people skills are rapidly deteriorating.
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47 recent
July 9, 202645 min
Ep. 46 - Interview with Brian Blaushild
Frank Favaro sits down with business leaders tolearn the stories, the strategies, and the lessons behind the people who lead with impact. This month Frank is joined by Brian Blaushild, President of Famous Supply -- a fourth generation company that strives to build meaningful relationships and top-tier customer service. #Leadership #BusinessLeadership #ExecutiveLeadership #Podcast #BusinessPodcast #Entrepreneurship #FamilyBusiness #CustomerExperience #CompanyCulture #LeadershipDevelopmen
June 27, 202654 min
Ep. 45 - Interview Dan Flanagan | Sales, The Go-Giver & The Brain Enrichment Initiative
What does it really mean to sell? In Episode 45 of The People Business , host Frank Favaro sits down with Dan Flanagan , Director of National Channel Sales and advocate for the Brain Enrichment Initiative , for a conversation that goes far beyond traditional sales techniques. Frank and Dan explore the principles that separate great sales professionals from average ones, discussing why selling is ultimately about serving others, building authentic relationships, and creating value. Inspired by the bestselling book The Go-Giver , they share how generosity, trust, and a people-first mindset can transform not only your sales results but your career and personal life. The conversation also turns to Dan's passion project, the Brain Enrichment Initiative , a movement dedicated to raising awareness about the effects of excessive screen time and digital devices on today's youth. Dan explains why helping young people develop healthier habits and stronger human connections is more important than ever and how businesses, schools, and families can all play a role in making a positive impact. In This Episode You'll Learn: Why the best salespeople focus on serving rather than selling The life-changing principles behind The Go-Giver How authentic relationships create lasting business success Why leadership begins with generosity and trust How the Brain Enrichment Initiative is helping combat the effects of excessive device use on young people Practical ways to build stronger personal and professional connections in a digital world Whether you're a business owner, sales professional, leader, educator, or parent, this episode delivers powerful insights on leadership, relationships, purpose, and making a meaningful difference both in business and in life. 📌 Subscribe for weekly conversations with the leaders shaping business, sports, and community.🎧 Available on all major platforms📲 Connect with Frank Favaro https://serve-centric.com
June 27, 202649 min
Ep. 44 - Interview Dan Sublett | Leadership & the Future of the Skilled Trades
The skilled trades are facing unprecedented challenges—and incredible opportunities. In Episode 44 of The People Business , host Frank Favaro sits down with Dan Sublett , President of J.W. Didado Electric , to discuss what it takes to lead one of the region's premier electrical contracting companies while preparing the next generation of skilled professionals. Dan shares his perspective on leadership, developing people, creating a culture employees want to be part of, and why investing in training and mentorship is essential for the future of the construction and electrical industries. The conversation also explores workforce shortages, attracting young talent to the trades, embracing innovation, and maintaining a commitment to quality in an ever-changing business environment. In This Episode You'll Learn: Why the skilled trades offer incredible career opportunities How great leaders build strong, people-first company cultures The importance of mentorship and workforce development Strategies for attracting and retaining top talent How innovation and leadership are shaping the future of the electrical industry Whether you're a business owner, contractor, executive, trades professional, or someone considering a career in the skilled trades, this episode delivers valuable insights on leadership, culture, and building organizations that stand the test of time. 📌 Subscribe for weekly conversations with the leaders shaping business, sports, and community.🎧 Available on all major platforms📲 Connect with Frank Favaro https://serve-centric.com
June 27, 202657 min
Ep. 43 - Interview Kevin Smith
Success doesn't happen by accident—it comes from vision, perseverance, and a commitment to continuous growth. In Episode 43 of The People Business , host Frank Favaro welcomes Kevin Smith for an engaging conversation about leadership, entrepreneurship, business strategy, and the mindset required to build a thriving organization. Kevin shares lessons learned throughout his career, discussing how strong leadership, effective communication, and a customer-first approach can help businesses navigate challenges and create long-term success. From overcoming obstacles to identifying new opportunities, this episode is filled with practical insights for business owners, executives, sales professionals, and emerging leaders alike. In This Episode You'll Learn: The leadership habits that drive long-term success How to build stronger relationships with customers and teams Strategies for navigating business challenges with confidence The importance of adaptability in today's marketplace Actionable advice for entrepreneurs looking to grow their business Whether you're leading a company, building your career, or searching for fresh ideas to improve your business, this conversation delivers valuable takeaways you can put into practice right away. 📌 Subscribe for weekly conversations with the leaders shaping business, sports, and community.🎧 Available on all major platforms📲 Connect with Frank Favaro https://serve-centric.com
June 27, 202639 min
Ep. 42 - Interview Shon Christy
What does it take to stand out in today's crowded digital world? In Episode 42 of The People Business , host Frank Favaro sits down with marketing strategist, entrepreneur, and branding expert Shon Christy to discuss the future of marketing, personal branding, and the science behind capturing attention. With more than 20 years of marketing experience and hundreds of companies served, Shon shares the principles that have helped businesses build stronger brands, earn trust, and create lasting customer relationships. The conversation explores how neuroscience, authentic storytelling, and strategic social media can transform the way organizations connect with their audiences. Shon also discusses his work with The NeuroVantage , where biometric and emotional response research is helping businesses better understand consumer behavior and make smarter marketing decisions. In This Episode You'll Learn: How to build an authentic personal and business brand The psychology behind earning and keeping people's attention Why trust is the foundation of successful marketing How neuroscience is changing modern marketing strategies Practical ways to strengthen your online presence and customer engagement Whether you're a business owner, entrepreneur, marketer, or sales professional, this episode is packed with actionable insights that will help you elevate your brand, strengthen customer relationships, and grow your business in today's competitive marketplace. 📌 Subscribe for weekly conversations with the leaders shaping business, sports, and community.🎧 Available on all major platforms📲 Connect with Frank Favaro https://serve-centric.com
June 27, 202659 min
Ep. 41 - The People Business - Frank Favaro Interviews Sam Neider
What does it take to become the best version of yourself—both personally and professionally? In Episode 41 of The People Business , host Frank Favaro sits down with Sam Neider for an inspiring conversation about purpose, personal growth, discipline, leadership, and living with intention. Sam shares the lessons that have shaped his journey, revealing how developing the right mindset, embracing accountability, and staying aligned with your core values can create lasting success in every area of life. Whether you're a business leader, entrepreneur, coach, athlete, or someone striving to reach your full potential, this episode offers practical wisdom and motivating insights that you can apply immediately. Discover how small daily decisions, consistent habits, and a commitment to continuous growth can help you become a stronger leader, build better relationships, and make a greater impact. In This Episode You'll Learn: How to align your life with your purpose The role discipline plays in long-term success Why personal growth fuels professional achievement Leadership lessons that create lasting influence Practical strategies for becoming your highest-performing self 📌 Subscribe for weekly conversations with the leaders shaping business, sports, and community.🎧 Available on all major platforms📲 Connect with Frank Favaro https://serve-centric.com
August 15, 202558 min
Ep 40: Surviving Ohio State: Whistleblower Michael DiSabato Confronts the Abuse
In this powerful episode of The People Business Podcast , host Frank Favaro sits down with Michael DiSabato —lead plaintiff, whistleblower, and member of a family considered Ohio wrestling royalty. Michael shares his deeply personal account of growing up in a household defined by grit, competition, and excellence on the mat—and how that same relentless spirit fueled his fight to expose the decades-long sexual abuse scandal involving Dr. Richard Strauss at The Ohio State University . Michael opens up about the challenges of breaking the silence, the culture of denial within OSU athletics, and the personal and professional toll of being a whistleblower. Together, Frank and Michael discuss the HBO documentary Surviving Ohio State , how it’s changing public perception about abuse in sports, and what it means to stand for truth when it comes at a cost. This candid, emotional conversation is both a stark reminder of the damage caused by institutional cover-ups and a rallying cry for accountability, survivor advocacy, and athlete safety. What You’ll Learn in This Episode: Michael’s journey from wrestling standout to national whistleblower The culture of silence that allowed abuse to persist for decades The impact of Surviving Ohio State and why it’s resonating worldwide How survivors can find strength in speaking out Actionable steps for protecting athletes and children from abuse 📺 Surviving Ohio State is streaming now on HBO Max. Watch on: HBO 📌 Subscribe for weekly conversations with the leaders shaping business, sports, and community.🎧 Available on all major platforms📲 Connect with Frank Favaro https://serve-centric.com
June 30, 202557 min
Ep. 39: From Adversity to Leadership: Josh Moore’s Journey to Kent State Wrestling Head Coach
On today’s episode of The People Business Podcast , host Frank Favaro sits down with newly named Kent State Wrestling Head Coach Josh Moore . A two-time All-American and NCAA finalist at Penn State, Josh shares the powerful story of how relationships, resilience, and staying consistent through adversity shaped his career — and why caring is the leadership trait that defines him. 💬 Topics Discussed: Josh’s transition from NCAA competitor to college coach Overcoming personal and professional adversity Building a culture of accountability and care How relationships helped him land his dream job What the future holds for Kent State Wrestling Advice for student-athletes and future coaches Why Northeast Ohio is essential to the program’s vision Whether you're in athletics, business, or leadership, this episode is filled with timeless lessons on staying the course and leading with heart . 🔗 Connect with Frank Favaro: https://serve-centric.com/ 🔗 Follow the podcast for more interviews with real leaders doing real things in the real world. #KentStateWrestling #JoshMoore #NCAAWrestling #CollegeWrestling #WrestlingCoach #LeadershipPodcast #OvercomingAdversity #SportsLeadership #PeopleBusinessPodcast #WrestlingCulture #StudentAthletes #FrankFavaro #ServeCentricCoaching #CoachingJourney #WrestlingCommunity #WrestlingFamily #BuildTheCulture #AthleteMindset #PennStateWrestling #NortheastOhio
June 10, 202553 min
Ep 38: The Legacy of Coach Billy Barger of Walsh Jesuit
The People Business Podcast with Frank Favaro In this heartfelt episode, host Frank Favaro is joined by Mary Beth Kohler , daughter of Coach Billy Barger , the legendary architect behind the Walsh Jesuit wrestling dynasty of the 1990s. Together, they reflect on the life and impact of a man who not only built champions but inspired generations through faith, leadership, and service . From his time as a Vietnam veteran to his rise as a National Wrestling Hall of Fame coach , Coach Barger’s journey is a powerful example of what it means to lead with heart and purpose. Frank and Mary Beth explore the stories, values, and philosophy that continue to shape lives today—both on and off the mat. The rise of Walsh Jesuit’s national wrestling dominance Billy Barger’s servant leadership style and mentorship legacy His powerful promise during Vietnam that shaped his life’s mission Lessons from his personal writings on faith and peace Why presence, purpose, and unconditional love defined his leadership Behind-the-scenes memories and insights from the Clash of Dynasties documentary Clash of Dynasties – A must-watch documentary on Coach Barger and the Walsh Jesuit wrestling program. "You're never alone. You're loved. Be you." — Billy Barger Frank Favaro – Host of The People Business Podcast 📩 Contact Frank 🌐 www.servecentriccoaching.com Don’t miss upcoming episodes that explore leadership, purpose, and human connection in business and beyond. Subscribe on: Apple Podcasts Spotify YouTube Google Podcasts Top Hashtags: #BillyBarger #WalshJesuit #WrestlingLegend #PeopleBusinessPodcast #FrankFavaro #ServantLeadership #FaithInLeadership #ClashOfDynasties #CoachingLegacy #LeadershipPodcast Top Search Tags: Billy Barger, Walsh Jesuit wrestling, Frank Favaro podcast, Clash of Dynasties, wrestling coach Ohio, servant leadership, Billy Barger legacy, Ohio wrestling history, coaching podcast, leadership stories 📝 Episode Summary:📌 Topics Discussed:🎥 Mentioned in This Episode:💡 Key Quote:🔗 Connect with Us:📲 Follow & Subscribe:🔖 Tags & Hashtags:
May 30, 20251 hr 0 min
Ep. 37: From Broadway Dreams to Business Breakthroughs | Antoinette Kula on The People Business Podcast
What does it take to nearly triple your customer base while building a world-class experience? In this episode, Frank Favaro sits down with Antoinette Kula , Assistant Director, Ticket Sales & Service at Playhouse Square, to uncover how she helped turn a regional theater hub into the largest performing arts center in America outside of NYC . Antoinette shares her inspiring path—from pursuing acting to leading one of the most successful entertainment organizations in the country. Discover how her people-first mindset , fun with accountability , and relentless focus on service fueled record-breaking season ticket growth. 🔥 In this episode, you’ll learn: How to lead cultural transformation that fuels growth The key traits of a service-first leadership style Creative ways to build loyal fans and strong teams Insights to elevate your customer and employee experience 💡 Whether you’re in hospitality, business, sales, or leadership, this episode delivers powerful takeaways to help you grow with purpose. 📲 Follow, rate, and share if you believe people are the heart of your business! #PeopleBusinessPodcast #FrankFavaro #AntoinetteKula #PlayhouseSquare #CustomerExperience #Leadership #EmployeeExperience #CX #BusinessGrowth #CultureMatters #ServiceLeadership #LiveEvents #TransformationStories
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