The Payments Perspective by Wespay

Hosted by Wespay

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Latest episode

Aug 2026

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EN-US

About the show

The Payments Perspective Podcast helps payments professionals navigate their payments journey one episode at a time. The Payments Perspective Podcast brings industry leaders together to discuss emerging and legacy payments channels and the most important issues impacting our industry. The Payments Perspective Podcast is brought to you by Wespay, where we build and share knowledge to guide members through their payments journey, from concept to operation.

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51 recent

September 8, 2026Episode 814 min

Getting the Most Out of ISO 20022

In this episode of the Payments Perspective Podcast , Connie LaChance welcomes Jane Hennessy, Senior Banking and Payments Consultant at Finzly, for a practical conversation about ISO 20022 and its potential to reshape how financial institutions manage and exchange payment information. Jane compares the transition to ISO 20022 to moving from a simple text message to a rich, structured email, one that carries the details needed to better understand transactions, improve interoperability, and support more consistent data across payment rails. For more information about Finzly visit their website at www.finzly.com If you are interested in becoming a Wespay Member, more information can be found on our website at https://www.mywespay.org/public/s/about-wespay/membership

September 2, 2026Episode 720 min

Liquidity Management in Faster Payments

In the ever-evolving landscape of financial technology, liquidity management has become more critical than ever.On the latest episode of the Payments Perspective Podcast, Jared Briggs, founder and CEO of Reativ, shares invaluable insights about how financial institutions can adapt to the demands of real-time payments and enhance their liquidity management strategies. If you would like more information about Retiv visit their website https://reativfi.com/ If you are interested in becoming a Wespay Member, more information can be found on our website at https://www.mywespay.org/public/s/about-wespay/membership

August 14, 2026Episode 616 min

Why Online Banking Bill Pay Payments May Still Create Paper Checks

This episode of the Payments Perspective Podcast explains why an online banking bill pay payment that starts online can still end up as a paper check, and why that matters for both financial institutions and billers. Connie LaChance is joined by Jen Sauers, Senior Vice President of Client Success at CheckAlt, for a practical conversation about biller enrollment, electronic lockboxes, exceptions handling, and the operational impact of delayed payments. If you work in payments, treasury management, receivables, or biller operations, this episode is a useful look at the gap between consumer expectations and what actually happens behind the scenes. For more information about CheckAlt, visit their website at https://www.checkalt.com/ If you are interested in becoming a Wespay Member, more information can be found on our website at https://www.mywespay.org/public/s/about-wespay/membership

August 3, 202622 min

Conducting a Thorough Regulation E Investigation

In this episode of the Payments Perspective Podcast, JimPetkovits sits down with Kimberly Mantuano at Finboa to discuss how financial institutions can build consistent, compliant, and examiner-ready Regulation E investigation processes. They explore common investigation mistakes, documentation best practices, consumer protection requirements, and the challenges of managing disputes across multiple payment channels. Kimberly also shares practical insights on reducing compliance risk, improving operational efficiency, and leveraging technology to streamline dispute management and recovery efforts. Click here to learn more about Finboa: https://hubs.la/Q04rDcrY0 If you are interested in becoming a Wespay Member, moreinformation can be found on our website: https://www.mywespay.org/public/s/about-wespay/membership

July 7, 202620 min

Banking and the Cannabis Industry

In this episode of the Payments Perspective Podcast, JimPetkovits welcomes Erin O'Donnell, CEO of the Association for Cannabis Banking (ACB), for a discussion on the evolving cannabis banking landscape. They explore common misconceptions about the industry, the challenges of payments, lending, and compliance, and how banks and credit unions are helping cannabis businesses gain access to essential financial services. Erin also shares insights on building a successful cannabis banking program, the role of technology in managing compliance, and her vision for the future of the industry. Click here to learn more about the Association for CannabisBanking at https://the-acb.org/ , and the eXperience 2026 Conference https://the-acb.org/cannabis-banking-experience . If you are interested in becoming a Wespay Member, moreinformation can be found on our website at https://www.mywespay.org/public/s/about-wespay/membership .

June 24, 2026Episode 318 min

STP or RIP

In this episode of the Payments Perspective Podcast, Carmen Murphy sits down with John Mathew of ECS Fin to discuss why Straight Through Processing (STP) has become a critical strategy for financial institutions navigating an increasingly digital world. Together, they explore how automation is transforming banking operations by reducing manual intervention, improving transaction accuracy, and allowing employees to focus on higher-value work. For more information about ECSFin visit their website at https://www.ecsfin.com/ If you are interested in becoming a Wespay Member, more information can be found on our website at https://www.mywespay.org/public/s/about-wespay/membership

May 5, 2026Episode 211 min

How Retail Lockboxes Are Evolving with Payment Trends

In this episode of the Payments Perspective Podcast , Jeff Duffy, Assistant Vice President of Education and Events atWespay, sits down with Jen Sauers, Senior Vice President of Client Success at CheckAlt, to unpack the evolving role of lockbox operations in modern cash‑flow management. Together, they explore daily retail lockbox workflows, emerging challenges, and the future of lockbox services as digital payment adoption accelerates. Link here to learn more about CheckAlt Interested in becoming a Wespay member? Learn moreabout membership benefits here: Wespay Membership

April 3, 2026Episode 112 min

Fraud is a Team Sport

In this episode of The Payments Perspective Podcast ,Jennifer Blevins, EVP of Business Development at Wespay, sits down with Julie Goff, VP of Operations at Lexalign, for a deep dive into the shifting role of customer operations in modern fraud prevention. Together, they unpack why fraud defense has become a collaborative effort, how regulators are increasingly emphasizing customer participation, and the ways technology—like Lexalign’s platform—is helping financial institutions empower both their teams and their customers to stay ahead of emerging threats. Link here form more information About Lexalign Interested in becoming a Wespay member? Learn more aboutmembership benefits here: Wespay Membership .

December 31, 2025Episode 2521 min

Preparing Originators for the Nacha Fraud Monitoring Rules

In this episode of the Payments Perspective podcast, Connie LaChance discusses the upcoming Nacha fraud monitoring rules with Lindsey Gardner and Brandon Wolking from Spokane Teachers Credit Union. They explore the current challenges in electronic payments fraud, the importance of implementing internal controls, and the necessity for businesses to develop processes for vendor verification. The conversation emphasizes the need for compliance with the new rules set to take effect in 2026 and how financial institutions can enhance their fraud monitoring procedures to protect their members. Learn more about @Wespay here: @Wespay Learn more about the Wespay Originator Self-Assessment to here: Originator Self-Assessment Interested in becoming a Wespay member? Learn more about membership benefits here: Wespay Membership .

December 26, 2025Episode 2415 min

Quantum Computing and Payments

In this episode of the Payments Perspective podcast, Jeff Duffy speaks with Peter Tapling about the implications of quantum computing on payment security. They discuss the potential threats posed by quantum computing, particularly its ability to break current encryption methods, and the urgency for financial institutions to prepare for this emerging risk. The conversation covers the concept of 'Harvest Now, Decrypt Later,' the timeline for quantum computing's impact, and the steps organizations can take to become quantum ready. Collaboration across the payments ecosystem is emphasized as a crucial factor in addressing these challenges. Link here contact Peter Tapling or PTap Advisory Link here for more information from the Nacha Payment Innovation Alliance on Quantum Computing . Interested in becoming a Wespay member? Learn more about membership benefits here: Wespay Membership .