The Ops Experts Club Podcast

Hosted by The Collab Team

BusinessInterviews guests

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Episodes

130

Latest episode

Aug 2026

Language

EN-US

About the show

Welcome to the Ops Experts Club Podcast! What does it take to run 7 and 8 Figure privately launched businesses? It takes a lot more than one entrepreneur - it takes a team of people who can get granular enough to push the overall vision forward. Aaron, Terryn and Savannah have supported big name entrepreneurs such as: Pete Vargas III, Pace Morby, Keith Yackey, Dr. Dharius Daniels, Steve Harwood and more. What allows entrepreneurs like them to scale, is a team like this. The Collab Team has been under the hood and in the trenches will all sorts of businesses and learned a lot of lessons and gained a lot of insights into what works in entrepreneurship and today. These conversations will let you in on the operations secrets, details and just fun stories of some majorly successful companies operating today. Come meet the people behind the people with The Ops Experts Club Podcast! P.S. Curious of how some of the biggest names have scaled their business to the next level? Check out some of our BEST content on this topic by going here...plus it's FREE! :) https://www.foundationsthatscale.com/level-up FOLLOW US ON SOCIAL: Facebook: https://www.facebook.com/opsexpertsclub Instagram: https://www.instagram.com/ops.experts.club

Listen to episodes

60 recent

September 10, 2026Episode 13020 min

130. Stop Buying New Technology to Fix Old Problems

Summary: New technology won't automatically fix broken processes. Aaron and Terryn talk about knowing when it's actually time to upgrade your systems, when you should maximize what you already have, and why fixing the underlying workflow should come before investing in something new. Book a free finance systems check before you spend a dollar on new software. Minute-by-Minute: 00:13 Introduction and Chilly Mornings 01:51 The Myth of New Solutions 05:53 Understanding Change Management 09:39 Evaluating Technology Needs 13:35 The Importance of Third-Party Audits 17:05 Strategic Planning for Technology Changes

September 3, 2026Episode 12922 min

129. Reclaiming Presence in the Age of AI

Summary: AI, constant distractions, and busy schedules can make it harder to stay truly present. Aaron and Terryn sit down with Mark Ostach to discuss connection, focus, communication, and how leaders can be more intentional in work and life. A big shout-out to Mark Ostach for joining us on this episode! Mark's new book, The Gift of Connection: Reclaiming Presence in the Age of AI and Distraction , is coming soon. If today's conversation resonated with you, be sure to keep an eye out for the book and follow Mark for more insights on connection, focus, and intentional leadership. Minute-by-Minute: 00:13 Introduction and Guest Introduction 02:50 Exploring Vulnerability and Gratitude 05:13 The Journey of Writing a Book 08:37 Balancing Technology and Mental Health 11:04 Advice for Busy Entrepreneurs 13:49 Navigating Visionary and Integrator Dynamics 16:30 Conclusion and Resources

August 27, 2026Episode 12822 min

128. Meetings That Actually Work

Summary: Most teams have meetings. The best teams use them to create alignment, accountability, and progress. Terryn Turner and Ben Clatterbuck break down how a structured weekly team meeting can help your business stay focused and keep moving forward. Thinking of starting your own team meeting? Check out our Free Template and get started. Minute-by-Minute: 00:13 Introduction to the Best Meeting Structure 02:49 The Importance of Consistency in Meetings 05:39 Structure of the Meeting 08:10 Scorecard: Measuring Business Health 10:58 Rock Review: Prioritizing Projects 13:45 Customer and Employee Headlines 16:31 Last Week's Agenda: Accountability in Action 19:16 The Issues List: Problem Solving 21:42 Wrapping Up: Meeting Ratings and Feedback

August 20, 2026Episode 12718 min

127. Hire Right the First Time, Every Time

Summary: Hiring the right person starts long before the job gets posted. Aaron and Terryn share practical recruiting strategies to help you define the role, build for future growth, set the right pay structure, and avoid costly hiring mistakes. Need help getting your recruiting process right? Check out the recruiting template and training or reach out to the Ops Experts team for help building your hiring strategy. Minute-by Minute: 00:13 Introduction to Ops Experts Club 01:54 The Importance of Thoughtful Recruiting 03:29 Understanding Organizational Growth Needs 06:21 Visionaries and Operational Clarity 08:45 Establishing Clear KPIs and Pay Structures 11:48 Navigating Pay Structures and Incentives 14:24 Creating a Motivating Work Environment 17:01 Final Thoughts on Effective Hiring Practices

August 13, 2026Episode 12633 min

126. The 18-Month Rule Every Founder Needs

Summary: Eric Beck joins Aaron and Terryn to discuss why founders need to build businesses that can thrive without them. They unpack delegation, scaling, decision-making, and knowing when it's time for the visionary to step aside. Want to build a clearer roadmap for your business? Check out Founders Flagship. Minute-by-Minute: 00:00 – Welcome to Ops Experts 01:15 – Building a Business Beyond the Founder 07:12 – The Problem With Delegation 12:00 – When It's Time for the Founder to Step Aside 18:00 – Visionaries vs. Operators 21:33 – Building a Roadmap for Growth 26:34 – Simplifying the Business to Scale 32:18 – Closing Thoughts

August 6, 2026Episode 12516 min

125. How Fast Is Too Fast?

Summary: Growing faster isn't always the right answer. Aaron and Terryn explain why scaling before your systems and team are ready can create burnout, confusion, and unnecessary turnover, and how to recognize when it's time to accelerate or slow down. Want to dive deeper? Check out the Gap Analyzer! Minute-by-Minute: 00:13 Introduction and Show Tunes Humming 01:04 The Dilemma of Scaling Too Fast 02:55 Finding the Right Balance in Growth 05:23 The Importance of Team Dynamics 08:20 Hiring vs. Retaining Talent 10:57 Understanding Team Culture and Consistency 13:47 Conclusion and Call to Action

July 30, 2026Episode 12418 min

124. When to Bring It In-House (And When to Stop Yourself)

Summary: Should you keep every part of your business in-house? Aaron and Terryn explore when bringing operations under one roof makes sense, and when keeping outside experts involved can actually strengthen your business. Want a partner in your finance seat? Check out finance.thecollabteam.com to see how Collab Team's fractional finance services work. Minute-by-Minute: 00:00 Intro & Opening Conversation 02:06 When to Bring Operations In-House 05:47 Building a Strong Finance Team 11:12 Hiring the Right People as You Scale 13:31 Outsourcing vs. In-House Roles 16:20 Fractional Finance & Final Takeaways

July 23, 2026Episode 12318 min

123. How Visionaries Can Communicate Without Becoming the Bottleneck

Summary: What happens when great ideas never make it to execution? Aaron and Taryn break down how the right communication systems can keep visionaries and their teams aligned, reduce frustration, and turn ideas into action. Grab the free communication roadmap here and stop losing ideas in the shuffle. Minute-by-Minute: 00:13 Introduction and Communication Challenges 02:55 Visionary and Team Dynamics 05:11 Establishing a Cadence of Communication 08:04 Tools for Effective Communication 10:36 Leveraging Technology for Communication 13:08 Final Thoughts and Best Practices

July 16, 2026Episode 12225 min

122. The Sales You Didn't Know You Lost

SUMMARY: Aaron sits down with retention expert Dan to dig into the sales most businesses never think to chase: the ones they already made. They talk through why up to a quarter of first round payment plans quietly fail, the difference between a sales team, a support team, and a dedicated retention specialist, and how to reach out to a lagging customer without sounding like a collections call. Terryn shares how visibility and simple reporting make the whole process repeatable. Want to see what stewarding your existing "yes" could be worth? Check out heartfirstretention.com . Minute-by-Minute: 00:00 Understanding Payment Plans and Their Challenges 09:48 Building Relationships Through Compassionate Communication 19:51 Leveraging Technology for Client Retention 24:01 Training for Success in Client Retention

July 9, 2026Episode 12118 min

121. Invest in Your People to Build a Stronger Business

Summary: Great businesses don't just hire talented people, they help them grow. In this episode, Aaron Hovivian and Terryn Turner share practical ways to build a culture of learning through mentorship, leadership, and ongoing education that keeps teams engaged and growing. Want to develop stronger leaders and create a team that sticks? This episode is packed with simple ideas you can start applying today. To learn more about developing operations leaders, visit: https://opsexpertsacademy.com Minute-By-Minute: 00:00 The Importance of Educating Employees 02:59 Leadership and Growth Opportunities 07:59 Crowdsourcing Knowledge through Huddles 11:45 The Value of Book Clubs 15:02 Utilizing External Resources for Growth