Ming-Tai Huh on Square's 40% layoff, the restaurant tech stack, and the dream of one day quantifying the ROI of marketing.
#136Josh and Mike sit down with Ming-Tai Huh, restaurateur, MIT graduate, former Toast and Square executive, and co-founder of Cambridge Street Hospitality Group. Ming shares the unlikely path that took him from management consulting and technology into the restaurant industry, beginning with a spontaneous decision to open a restaurant after becoming deeply involved in his local Cambridge community. He reflects on his early days at Toast, helping to build foundational products such as online ordering, loyalty, APIs, and partnerships, and explains how his experience as both an operator and a technologist shaped the way he thinks about restaurant software.The conversation dives into the future of restaurant technology, AI, SaaS, restaurant operations, and why supply chain management remains one of the industry's biggest unsolved problems. Ming discusses the rise of AI agents, the growing gap between experienced operators and first-time restaurateurs, the realities behind scaling restaurant software, and why he believes marketing attribution and ROI measurement remain major opportunities for innovation. Along the way, he shares stories about getting married inside an unfinished restaurant, building Puritan & Company from scratch, and what operators can learn from both the restaurant and technology worlds.Links and resources 📌Visit meez: https://www.getmeez.comFollow meez on Instagram: https://www.instagram.com/getmeezFollow Josh on Instagram: https://www.instagram.com/joshlsharkey/?hl=enFollow Josh on LinkedIn: https://www.linkedin.com/in/joshua-sharkey-406965b/Follow Ming-Tai Huh on LinkedIn: https://www.linkedin.com/in/mingtai/Follow Ming-Tai Huh on Instagram: https://www.instagram.com/mingtai/Visit Puritan & Company: https://www.puritancambridge.comVisit The Lexington: https://www.thelexingtoncx.comVisit Cambridge Street Hospitality Group: www.eatcambridge.comTimestamps01:03 Meeting Through The Boulay Alumni Network02:28 Getting Married In An Unfinished Restaurant08:22 From MIT And Consulting To Restaurants13:16 Finding The Right Chef Partner20:53 Building Products At Toast28:31 Creating Toast's Platform And API Ecosystem38:02 Joining Square And The Restaurant Opportunity46:03 The Future Of Restaurant Technology58:17 AI, SaaS, And The Operator's Toolkit01:19:40 The Biggest Opportunity Still Missing In Restaurants




