Unsaid Expectations
Unsaid expectations are a preview of future resentments and once you see it, you can’t unsee it. We start with that simple line and trace how it shows up everywhere: leadership, teamwork, families, friendships, and even the way we argue when we feel wronged. When we expect people to read our minds, we set them up to fail and we set ourselves up to stay mad. We talk through why setting expectations is so hard for some leaders, from being “busy being busy” to making giant assumptions that other people will reach the same logical conclusion we do. Then we get concrete: what happens when a leader says “I just want my people to be professional” without defining what that means? One person’s definition is not another’s, and a single detail (like tennis shoes) can reveal how different the standards really are. We also explore how slippery big words can be, including ethics, and why shared definitions matter even more as workplaces navigate topics like the ethical use of AI. Scott adds some perspective by sharing a story about a teen driver, a late night, and realizing the real problem wasn’t the kid, it was the missing expectation. We close with practical leadership tools: ask “help me understand” before you assume bad intent, use the mirror test when you’re angry, calm down, and walk into the conversation to resolve the issue rather than win. If this helped you, subscribe, share it with a leader or teammate.




