#181 The Growth Engine Hidden in Human Connection
Gerren Sprauve shows you how intentional human connection can strengthen employee relationships, customer trust, and the relational equity that supports business growth. In This Episode, You’ll Learn How Gerren turned a simple thank-you moment into an approach to building relationships throughout his business. Why helping customers see the human behind the service worker changed how Gerren approached client and employee relationships. How repeated acts of recognition created relational equity that became operationally valuable during an unexpected staffing crisis. Tune In Now Hear how Gerren built a service company around human connection, what happened when 19 workers showed up during a sudden staffing crisis, and how he now approaches relationships through what he calls Human ROI, return on identity. Chapters 00:00:00 Gerren Sprauve and the Origin of Clean Slate 00:01:00 The Thank You Moment That Started It 00:05:00 Deciding to Become a Janitor 00:08:00 Choosing Thank You Moments Over Monetary Goals 00:11:00 Building a Business Through Human Connection 00:14:00 Connecting Clients With the Human Behind the Performer 00:16:00 Finding a Strategic Alliance 00:19:00 When the Partnership Suddenly Ended 00:20:00 19 Workers Show Up 00:23:00 When Relationship Equity Becomes Operationally Valuable 00:25:00 Building Through People and Moments 00:28:00 Losing a Major Client and the Team 00:30:00 Moving Into a New Season 00:38:00 Human ROI and the LENS Framework 00:42:00 Becoming a Conduit for Relationships 00:43:00 Connecting With Gerren 00:44:00 The Thank You Moments Challenge 00:46:00 Closing Quotable “I didn’t know that I was actually building equity with these individuals.” ~ Gerren Sprauve Invitation From Guest Visit www.thankyoumomentschallenge.com . Connect With Our Guest Primary Website www.cleanslatejan.com Additional URLs www.gerrensprauve.com Social Profiles https://www.facebook.com/gerrensprauve https://www.linkedin.com/in/gerrensprauve/ https://www.instagram.com/gerrensprauve/ The post #181 The Growth Engine Hidden in Human Connection first appeared on The Lead Machine Growth Show with Paul Guyon .






