What does 2027 have in store?
It's been another rollercoaster year for independent kitchen and bathroom retailers, but is 2027 finally going to bring some stability? In our final retailer panel discussion of 2026, we're looking back at a year that's been almost impossible to predict and asking what the next 12 months might have in store. For some retailers, business has been booming. For others, it's been a struggle to get customers through the door and, even when they do, it's taking more time and effort than ever to turn enquiries into orders. So has the market fundamentally changed? Are recommendations no longer enough? And is generating the right leads now the single most important part of running a successful showroom? We're joined by regular panellists Trevor Scott, Liz Pantling-Jones, Nick Warrington and Steph Warner to talk about what they've learnt in 2026 and what they're planning for 2027. And there are some very different approaches. While Trevor and Nick are concentrating on building cash reserves and consolidating their businesses, Liz and Steph are both pressing ahead with ambitious showroom expansions. We also talk about AI, marketing, profitability, changing customer expectations and whether independent retailers can really afford to sit around waiting for the market to improve. And, to finish, everyone gives their predictions for 2027, complete with a confidence score out of 10... Hosted on Acast. See acast.com/privacy for more information.
