
Ep 188: How Do You Turn AI Experiments Into Real Business Results with Eric Joern
In this episode, Josh Parnell welcomes returning guest Eric Joern, partner and chief revenue officer at Kaizen CPAs and Advisors, to discuss how AI is changing the way businesses operate and how to approach adoption the right way. Eric shares how Kaizen supports independent automotive repair shops through monthly financials, tax planning, payroll, fractional CFO services, and long-term financial planning. He also explains how the firm is using AI to accelerate data compilation and deliver deeper financial insights across nearly 300 shop rooftops. Eric previews his upcoming PASBA conference session on taking AI from a small pilot program to firm-wide adoption, sharing how Kaizen addressed concerns around data security and accuracy through a protected ChatGPT team environment, an internal AI policy, and a commitment to fact-checking results. He breaks down how the firm encourages adoption through small wins, an internal AI challenge, and a continuous-improvement mindset rooted in the Kaizen philosophy. The conversation also explores the importance of moving beyond constant busyness, leading through curiosity, and using the “And what else?” question to uncover better insights and opportunities for growth. Auto Mastery helps make sure the right customers find you on Google, your team converts those opportunities, and you know exactly what your marketing is producing. Visit https://automastery.com/limitless/ to book a complimentary audit today. Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking. Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence. Learn more about Promotive or start your next search at https://www.gopromotive.com . Timestamps: 00:00 AI Slop Warning 00:27 Podcast Intro 01:01 Meet Eric Joern 02:02 Foundational Reset 03:40 Sponsor Break 05:11 Kaizen Services Overview 09:21 Kaizen Sponsorship 10:15 More Sponsor Spots 12:10 AI Impact at Kaizen 14:53 PASBA AI Talk 18:09 Adoption ACT Framework 19:53 Security and AI Policy 24:21 AI Summer Challenge 26:09 Kaizen Mindset Explained 28:32 Reject the Grind 30:47 AWE Question Method 35:09 How to Find Kaizen 37:39 Reset Takeaways 40:51 Final Thanks and Outro I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results. For more information, please visit https://www.limitlessleadership.co .















