The Guild Dispensary

Clinical Governance – we all know about it, but what is it really, why does it matter, and how can we move beyond just ticking boxes to make it a practical, impactful part of our everyday work? Chantelle Turner is a Pharmacist Leadership Coach at Turn Pharmacy Leadership, and joins the show to share her insights on making clinical governance practical and ensuring that everyone in your pharmacy understands why it’s important and how to implement it themselves. We'll uncover the strategies and practices that can transform clinical governance from a bureaucratic chore into a dynamic framework for improving quality, safety, and accountability in pharmacy. EnjoySee omnystudio.com/listener for privacy information.

Hear from Excellence in Professional Innovation winner at the Guild Pharmacy of the Year, Karen Carter from Narrabri Pharmacy. Karen will delve into the pharmacy's journey from overcoming workforce challenges to improving and implementing new services. You'll uncover the strategies driving positive change and enhancing well-being in their community, and we’ll see exactly what secured them the win. Enjoy.See omnystudio.com/listener for privacy information.

This week is Heart Week! Heart Week provides an opportunity for health professionals and the Australian public to start a conversation about heart health and take positive steps to reduce their risk of heart disease. One health professional contributing to better heart health is Grace Lee from Capital Chemist O’Connor who is providing a Holter monitoring service through her pharmacy. A Holter monitor is a small, wearable device that records the heart's rhythm and is used to detect or determine the risk of irregular heartbeats. In this episode, Grace explains what providing the service is like, from a pharmacy owner's perspective, including the concerns, how much it costs, and whether it is actually worth it. Enjoy.See omnystudio.com/listener for privacy information.

The Guild Pharmacy of the Year Award recognises pharmacies that are leading the way in providing innovative and optimal healthcare for members of their community. This year's winner is none other than Capital Chemist Southlands, who took home the 'Excellence in Business Management’ category as well as the overall ‘Pharmacy of the Year’ award! Praised for their excellent business strategy, leadership, and understanding of their community, Capital Chemist Southlands is a worthy winner of the award. In this episode, we speak to Louise McLean, one of the owners of Capital Chemist Southlands, and we’ll hear a little about her Pharmacy of the Year experience, as well as some of the things they’ve done throughout the years that have led to their success. The Guild Pharmacy of the Year award is proudly sponsored by Care Pharmaceuticals.See omnystudio.com/listener for privacy information.

We all know the last few years have been tough on pharmacists. From COVID-19 to bushfires and floods and financial uncertainties, there seems to always be something going on. In this episode we will hear an interview with Kay Dunkley, Executive Officer at Pharmacists’ Support Service, and Curtis Ruhnau, the Pharmacists' Support Service president, which took place at APP2024 with Australasian Pharmacy. We’ll learn a little bit more about PSS, and why it is such a valuable service for pharmacists to have. Enjoy.See omnystudio.com/listener for privacy information.

Close the Gap is an important awareness day that aims to close the health and life expectancy gap between the indigenous and non-indigenous. As a pharmacist and pharmacy owner, what role can you play in helping close this gap? Today we speak to Georgina Twomey, the Managing Director at Alive Pharmacy Group and chair of Rural Pharmacists Australia. Together, we’ll explore some important questions such as why the gap exists in the first place and how to manage cultural barriers or misconceptions, as well as what’s happening in rural pharmacies on a national scale. Enjoy.See omnystudio.com/listener for privacy information.

As a business owner, you know that renewing a lease can be a crucial decision. Rent is the biggest expense for most pharmacies, so you want to make sure you get it right. But how do you ensure you're getting the best deal? What factors should you consider when negotiating a lease? And how can you navigate the complexities of the rental landscape to secure a favorable agreement? In this episode, we’ll be speaking with two experts who have contributed to the Guild’s Pharmacy Rental Report and who can help shed some light on the intricacies of the rental report. plus, we'll get an update on changes and impacts in regards to the Industrial Relations legislation. Enjoy.See omnystudio.com/listener for privacy information.

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answer for you and created more ‘Best of’ episodes. As such, you can expect two shows full of short and sharp advice from each of our amazing guests, as we look back at 22 shows, those being episodes 116 to 136. In this Best of episode, the second of the two, we cover episodes 127 to 136. Enjoy.See omnystudio.com/listener for privacy information.

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answer for you and created more ‘Best of’ episodes. As such, you can expect two shows full of short and sharp advice from each of our amazing guests, as we look back at 22 shows, those being episodes 116 to 136. In this Best of episode, we cover episodes 116 to 126. Enjoy.See omnystudio.com/listener for privacy information.

Having to deal with aggressive or stressed customers is an unfortunate reality when working in community pharmacy during the holiday seasons. How do you help your staff manage hostile interactions while prioritising the safety of themselves and other patients? How can you, as a manager, create an environment where your staff feel supported and empowered to stand up for themselves? This episode is a timely exploration of a topic that holds immense relevance during the holiday hustle. Joining the show is Mark Oostergo, a workplace psychologist from Australian Psychological Services, to shed light on navigating the complexities of occupational violence and aggression in the pharmacy realm. A remember that your well-being matters, and creating a positive workplace culture is essential. If you require some extra support during the holidays, a reminder that the Guild offers an Employee Assistance Program via TELUS Health. You can find more information here. Or, you can listen to our episode TELUS Health EAP – A Wellbeing Toolbox In Your Pocket - Kylie Hancock and Shayne Dearling - Ep 133 EnjoySee omnystudio.com/listener for privacy information.