The Friction-less Workshop

In this episode, Andrew discusses the critical role of the workshop foreman in ensuring the smooth and efficient operation of a business. They delve into the various roles and responsibilities of foremen, such as driving production, quality control, training technicians, and managing workplace culture. The conversation highlights the lack of formal training for foremen despite their importance and introduces Andrew's new initiative - the Professional Foreman Method, a specialized training program tailored for foremen. The episode underscores the necessity of recognizing and adequately training foremen for the overall success of the business, providing insights into the day-to-day challenges they face and proposing solutions for improvement.Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

In this episode of the Friction-less Workshop Podcast, automotive trainer and coach Andrew Uglow dives into the nuances of balancing management practices with technician resourcefulness to achieve optimal performance. Hosted by Anthony Perl, the discussion explores strategies for fostering trust, effective staff retention, and achieving a harmonious workplace where productivity and employee satisfaction thrive. Andrew highlights the importance of balancing a people-centric philosophy with a money-centric outlook, the significance of measuring staff turnover costs, and the impact of trust and motivation in technician engagement. He also discusses the necessity of having an appropriate reward system and measuring various performance metrics to maintain a frictionless environment.Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

In this episode of the Friction-Less Workshop podcast, we discuss the intricate aspects of technician management. We explore the importance of clear problem identification, technician engagement, and evolving management practices to enhance performance and efficiency in automotive workshops. Key topics include understanding the root cause of issues, the limitations of old management principles, and the necessity of reevaluating practices in today's tech-driven environment. Importantly, we dive into the psychology behind fixing perception and the importance of distinct, effective management approaches for different technician roles.Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

Join hosts Anthony Perl and automotive trainer and coach Andrew Uglow as they delve into the concept of peak performance in automotive workshops. They discuss challenges such as engaging technicians, creating a supportive culture, and avoiding unsustainable demands. The conversation explores the importance of trust, discretionary effort, and understanding technicians' perspectives. Insights on building a positive work environment and balancing the need for high performance with employee well-being are shared, along with the critical question: 'How much is enough?'Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

In this episode of the Frictionless Workshop podcast, we discuss the concept of peak performance in the automotive industry. Drawing parallels to sports, they explore the challenges technicians face and the often unreasonable expectation of continuous peak performance. The conversation delves into the importance of discretionary effort, sustainable practices, and proper acknowledgement to achieve true excellence. Andrew shares a humorous and insightful personal story to highlight the notion of effort versus return, emphasising the need for balanced and realistic expectations in the workplace.Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

In this episode of the Frictionless Workshop podcast, we discuss the critical aspects of technician engagement, focusing on retention, development, and management styles. We debunk common myths, reflecting on Henry Ford's business philosophies and how they relate to modern workplaces. With a deep dive into the challenges and solutions in the automotive industry, this episode offers real-world strategies to enhance technician performance, leading to a more profitable and fulfilling work environment.Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

Join us as we dive deep into the world of technical resourcefulness! We unpack the organised strategies and tactics that set apart the most resourceful automotive technicians. We kick off with a jaw-dropping tale of 196 fault codes on a single car and discuss how to cut through the chaos without breaking the bank . We also explore how workshop owners can break down barriers to resourcefulness and transform their teams into problem-solving wizards. Packed with real-life examples and expert tips, this episode is a treasure trove for anyone looking to master the art of technical troubleshooting.Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

We unpack the 'Resourceful Technician Formula,' a game-changing approach used by top automotive gurus to thrive in complex, high-pressure environments. Discover the three key components—mindset, meaning, and method—and how mastering them can set you apart. Learn about managing mental friction, finding your personal meaningful purpose, and maintaining mental upkeep. Hear an exciting story about salvaging a rare car part and witness resourcefulness in action. Whether you're a seasoned technician or just curious, this episode is packed with insights and practical tips to elevate your problem-solving skills!Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

Join us thrilling journey into the realm of resourcefulness in technical training. We share eureka moments, revealing how neurobehavioral modelling can transform ordinary technicians into industry elites. Don’t miss the laugh-out-loud story of a Dodge Viper mishap that underscores the importance of clear communication and innovative problem-solving. Stay tuned for the next episode where the secret 'resourceful technician formula' will be unveiled!Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

Join us as we explore the intricacies of training automotive technicians and the hidden financial strains businesses endure during this period. Discover why first-year apprentices are only 25% productive and the staggering amount of information needed to work across various car brands. We'll demystify the concept of 'resourcefulness' and explain why it's the key to thriving in today's complex automotive landscape. Learn why the industry must shift from rote learning to strategic problem-solving to prepare technicians for the future. Don't miss this enlightening discussion on turning technical training into a transformative process for both businesses and their people.Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .