Make Property Manager Safety Part of Tenancy Reform
NSW tenancy reforms are designed to better protect renters, particularly victims of domestic violence. But as new responsibilities fall on property managers, are we asking them to handle situations they may not be trained or equipped to manage safely? In this episode, Veronica Morgan and Chris Bates speak with Alexandra Haggarty, an experienced property management business owner and industry advocate who has been directly involved in tenancy reform negotiations. They unpack the growing responsibilities placed on property managers, from domestic violence termination notices and tenant privacy to workplace safety and compliance. The conversation also explores the unintended consequences of regulation for landlords and investors, including property damage, insurance gaps, rent-setting restrictions, rental supply and the growing compliance burden on small agencies. If property managers are increasingly becoming the frontline of tenancy reform, who is responsible for giving them the training, systems and protection they need to do the job safely? Episode Highlights 00:00 – Meet Alexandra Haggarty: Property Manager and Reform Advocate 02:13 – What NSW’s New Tenancy Reforms Actually Change 05:34 – When Domestic Violence Laws Can Be Weaponised 07:23 – Who Pays for Domestic Violence Property Damage? 10:23 – When Property Managers Must Face the Perpetrator 13:23 – Are Property Managers Being Given Enough Safety Support? 17:22 – Tenant Privacy vs Property Manager Safety 22:04 – How Photo Consent Could Change Property Sales 26:55 – Are Rising Costs Pushing Investors to Sell? 28:15 – The Problem With Keeping Rents Below Market 30:30 – How NSW Rent Rules Increase Landlord Risk 32:21 – Why Below-Market Rent Can Hurt a Future Sale 36:41 – The Hidden Housing Pressures Driving Rental Demand 38:06 – Why Social Housing Is Breaking Down 42:11 – The Exploding Compliance Burden on Small Agencies 45:42 – The Witches Who Took Over a Victorian Mansion 51:10 – The Sewer Surprise No Property Manager Expected 52:53 – Wrap Up and Key Takeaways About the Guest Alexandra Haggarty has worked in real estate since 2001, beginning her career within the First National Real Estate network and progressing through reception, property management and sales. She is now Managing Director, Licensee in Charge and owner of First National Maitland in the Lower Hunter Valley. Widely recognised for her expertise in domestic violence and homelessness, Alexandra pioneered an Australian-first partnership in 2014 between a real estate agency and a domestic violence and homelessness service provider. The initiative has helped more than 220 Maitland families escaping violence access housing and is now being replicated across New South Wales. Alexandra was elected to the REINSW Property Management Chapter in 2019 and currently serves as its Chair. She also chairs the First National Real NSW Regional Council and has represented the industry in negotiations concerning reviews of the Residential Tenancies Act. Connect with Alexandra Phone (02) 4933 5544 Mobile 0427 530 784 E-mail | Alexandra Haggarty Website | First National Real Estate LinkedIn | First National Real Estate YouTube | First National Real Estate Facebook | First National Real Estate Instagram | First National Real Estate Resources Visit our website: https://www.theelephantintheroom.com.au If you have any questions or would like to be featured on our show, contact us at: The Elephant in the Room Property Podcast - questions@theelephantintheroom.com.au Looking for a Sydney Buyers Agent? https://www.gooddeeds.com.au Work with Veronica: https://www.veronicamorgan.com.au Looking for a Mortgage Broker? alcove.com.au Work with Chris: chrisbates@alcove.com.au Enjoyed the podcast? Don't miss out on what's yet to come! Hit that subscription button, spread the word, and join us for more insightful discussions in real estate. Your journey starts now! Subscribe on YouTube: https://www.youtube.com/@theelephantintheroom-podcast Subscribe on Apple Podcasts: https://podcasts.apple.com/ph/podcast/the-elephant-in-the-room-property-podcast/id1384822719 Subscribe on Spotify: https://open.spotify.com/show/3r0nnJrLUu3t1GpO7X3j6E If you enjoyed today’s podcast, don’t forget to subscribe, rate, and share the show! There’s more to come, so we hope to have you along with us on this journey! See you on the inside, Veronica & Chris






