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The Contractor Compass: Guiding You to Growth & Profit in Your Home Service Business

The Contractor Compass: Guiding You to Growth & Profit in Your Home Service Business

Hosted by The Contractor Compass: Guiding You to Growth & Profit in Your Home Service Business

BusinessEntrepreneurshipInterviews guests

Episodes

39

Latest episode

Jun 2026

Language

EN

About the show

Welcome to the Contractor Compass, the essential podcast for entrepreneurs and leaders in the home service industry looking to scale their business while keeping their profits robust. Whether you're just starting a small venture or managing a large enterprise, this show is your guide to thriving in the competitive world of home services. In the dynamic world of HVAC, insulation, solar, roofing, and more, staying ahead means understanding the latest strategies for success. That's why Contractor Compass is dedicated to bringing you valuable insights and actionable advice from the most successful minds in the industry. Each episode, join us as we sit down with experienced professionals who share the tactics and practices that have helped them navigate through the challenges of growth. From sales training to culture development, product efficiency to profit margin analysis, and innovation advertising to effective marketing, we leave no stone unturned. Our guests are industry veterans with proven track records, willing to divulge the secrets of their success. Through in-depth interviews, we uncover practical steps amidst market fluctuations. Whether you're looking to refine your business model, explore new marketing avenues, or enhance your team's performance, Contractor Compass is your go-to resource. We're here to help you chart a clear path towards operational excellence, making sure your business not only survives, but thrives in today's competitive landscape. Tune in to Contractor Compass, where your journey to scaling up and securing profits in the home service sector begins. Subscribe now to never miss out on the wisdom that could set your business apart. Join us, and let's navigate the path to success together!

Listen to episodes

39 recent
June 19, 202637 min

39: The 2026 HVAC Outlook: What's Working, What's Dead, Where the Money's Moving

In this episode of The Contractor Compass, Colton Bjornson is joined by Thomas Murphy and Broc Fletcher for a mid-year breakdown of what’s actually happening inside HVAC companies right now.Summer is heating up, lead volume is moving, and contractors are starting to see where their systems are strong — and where they’re leaking money.The guys talk through what’s working in HVAC lead generation right now, why more leads don’t automatically mean more sales, and how comfort advisors can hurt their own close rate by cutting corners when appointments start feeling easier.They also get into financing, average ticket sizes, tech turns, marketed install appointments, and why the companies that finish the year strong are usually the ones that maximize every call while demand is high.In this episode:• What Colton is seeing across Meta, PPC, LSA, and HVAC appointment costs• Why summer demand can make weak sales habits worse• The mistake comfort advisors make when they start rushing the process• Why smaller HVAC shops struggle to sell higher-end systems• How to use premium options without racing to the cheapest quote• The difference between tech-turn opportunities and marketed install leads• When repair calls make more sense than install appointments• Why financing has to be framed without making the customer feel broke• Thomas’ take on payment-focused selling and pricing around financing• What HVAC owners should focus on heading into the back half of 2026• Broc’s strategy for turning monthly payments into daily numbers• Why contractors shouldn’t put all their lead flow into one channelIf you own or operate an HVAC company, this episode gives a real look at the three areas that decide whether summer turns into profit or just more chaos: marketing, sales, and financing.

May 26, 202635 min

38: Why Your Leads Aren't Closing — The Click-to-Close Breakdown

Most HVAC owners think they have a lead problem or a sales problem. The truth? It's almost always a handoff problem — and it's happening at every stage between the click and the close.In this episode, Colton Bjornson (Tier 1 Clicks) and cohost Brock (Limitless HVAC Sales) walk the entire customer journey stage by stage — from the moment a lead comes in to the in-home close — and break down exactly where deals leak, stall, and die along the way. Marketing meets sales, and the two sides finally hash out who's actually to blame when a "good lead" doesn't turn into revenue.What you'll hear:• Speed-to-lead and the 2-minute window that makes or breaks a lead • What a genuinely good lead looks like — and what sales wishes they knew before the call • Where leads die before the appointment ever happens • Why prospects ghost, and how to actually cut your no-show rate • What separates an $8K in-home ticket from an $18K one • The marketing vs. sales blame game — and where the line really gets drawn • The one thing each of us would fix first in a $2M HVAC shopIf you're tired of pointing fingers between your marketing and your sales team, this one's a roadmap for finding the exact spot your pipeline is breaking.

May 7, 202646 min

37: New Cohost, New Era — The 3 Levers Every HVAC Business Owner Needs to Master

The Contractor Compass podcast returns with a new co-host, Broc Fletcher, who shares his unconventional journey into the HVAC industry and his remarkable success in sales. Tom Murphy, the finance expert, discusses the rebranding of his company and the innovative financial services they offer. The episode also touches on team expansion and operational improvements in the marketing and sales domains. The conversation covers the impact of economic changes on the industry, customer acquisition strategies, the importance of lifetime value, challenges with communication and disqualification, and the effectiveness of private equity roll-ups in the industry.TakeawaysUnconventional Paths to SuccessInnovative Financial Services Economic changes impact customer acquisition and sales strategiesLifetime value of customers is crucial for business successChapters00:00 Introducing Broc Fletcher: A Unique Journey into HVAC Sales08:44 Operational Improvements and Team Expansion22:00 Impact of Economic Changes29:01 Challenges with Communication and Disqualification40:31 Effectiveness of Private Equity Roll-Ups

January 4, 2024Episode 228 min

2: Using Energy Audits as a Tool to Grow Your Business

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August 16, 2024Episode 2150 min

21: Top 10 Home Service Business Mistakes

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February 9, 2024Episode 834 min

8: Using Data Analytics to Improve Operational Efficiency and Customer Experience

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August 22, 2024Episode 2243 min

22: Marketing Your Home Service Business || Knowing What Platforms to Use

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April 5, 2024Episode 1329 min

13: Succession Planning and Exit Strategies for Business Owners in the Home Service Industry

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October 10, 2024Episode 2538 min

25: Managing Different Personalities on Your Team

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February 2, 2024Episode 734 min

7: Building a Brand: Creating a Unique Identity in a Competitive Market.

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