
#249 - Healthcare HR Software Failure: It's Not the Technology
Why Healthcare HR Tech Fails: It's Never the Software Featuring Stephanie Wright, Founder, Wright Talent Advisory Only 43% of HR professionals say their HR technology is effective. Fewer than half. These are organizations that ran vendor selection, sat through demos, built a business case, got budget approved, signed a contract, and went live. Then more than half of them looked at what they bought and said it was not working. Luke sits down with Stephanie Wright, a healthcare TA implementation specialist who has worked across Workday, Phenom, and other major platforms at health systems including Carilion Clinic. She launched Wright Talent Advisory in Dallas to do full-time what most HR leaders only do once in a career. 🗺️ Process Before Config. But You Can't Fully Avoid the Overlap. Stephanie's honest answer: organizations that do requirements work ahead of time still end up in design conversations where the configurator is explaining the system in technical jargon while the client tries to map it to their current workflow in real time. The process work helps. It does not eliminate the messy middle. Plan for both. 🔥 The Real Reason Implementations Underdeliver It is not technical blockers. It is change management treated as a checklist item rather than a work stream. A 30-minute Teams call and a PDF is not change management. Your project team members are your champions, if you actually organize and amplify them. Most organizations do not. 🧪 UAT Gets Compressed. That Is Where Things Break. User acceptance testing is almost always squeezed because design ran long and executives want to hit the go-live date. Stephanie's fix: get hiring managers into the sandbox early, run them through edge cases, and treat testing as a change management moment, not a technical exercise. 📋 Before You Sign Anything Know your internal resource gaps before a vendor ever walks in. Assume the projected timeline is optimistic by at least 25%. Ask the vendor what they will need from your team and where they see gaps. That conversation rarely happens, and it costs organizations every time. Connect with Stephanie: wrighttalentadvisory.com or LinkedIn. Enjoying the show? Subscribe to The ASHHRA Podcast on your favorite podcast platform so you never miss an episode. AP3 Sponsor Read This episode is brought to you by AP3 — the ASHHRA Preferred Partner Program. Healthcare HR leaders are navigating rising costs, workforce shortages, and an overwhelming vendor landscape. AP3 cuts through the noise. Managed in collaboration with Lockton and backed by ASHHRA, AP3 is a governed ecosystem of vetted, healthcare-aligned solution providers across talent acquisition, benefits administration, workforce compliance, financial wellness, and employee engagement. Every partner is rigorously vetted. Every relationship is governed. Every solution is built for healthcare. No directories. No bidding wars. Just trusted partners proven to perform. Visit AP3.info to learn more and get connected with a partner. Take2 Sponsor Read This episode is brought to you by Take2 — a proud AP3 partner and the AI recruiting platform built specifically for healthcare. Hiring in healthcare is harder than ever — high-volume openings, hard-to-fill clinical roles, and recruiting teams stretched thin. Take2 changes that. Take2's AI agents automate the work that slows recruiters down — sourcing candidates, running outreach, screening and vetting applicants, scheduling interviews, and verifying licenses and certifications. It works around the clock, syncs directly into your ATS, and gives your recruiters hours back every week so they can focus on the people, not the process. From CNAs and EVS to RNs, APPs, and physicians, Take2 helps you hire faster across every role. Vetted through AP3. Built for healthcare. Proven to perform. Visit take2.ai/ashhra to learn more and get started. Support the show















