Implement AI Podcast by Piers Linney MBE and Dr Aalok Y Shukla

August 18, 202636 min

Implement AI Podcast #89 - From Missed Revenue to Lower Costs: How AI Delivers ROI

Implement AI deploys teams of digital workers that work together to boost growth, increase capacity, optimise costs, and improve customer and prospect engagement. Through our AI Operating System (AIOS), a fully managed AI Agent Platform built around Agent Teams, an Agentic CRM, and an Agentic Task Engine, businesses can start with a single digital worker and scale to 50 or more across departments such as sales, support, analysts, and computer use. All setup and configuration is fully handled, so no technical expertise is needed. With more than 600 integrations, organisations save time, increase productivity, and scale faster. Grow your workforce, not your payroll. Learn more at www.implementai.io In this episode of the Implement AI Podcast, hosts Piers Linney MBE and Dr Aalok Shukla explore how businesses can generate measurable ROI from AI by pulling two levers: reducing the cost of serving customers and capturing revenue that is currently being missed. They break down four core categories of work - answer, chase, process and analyse and explain how AI workers can handle repetitive tasks at scale, from responding to enquiries and following up on quotes to processing back-office work and analysing business data. Hosted on Acast. See acast.com/privacy for more information.

August 4, 202643 min

Implement AI Podcast #88 - Build or Buy? The AI Decisions Every Business Must Make with Paul Farrelly

Implement AI deploys teams of digital workers that work together to boost growth, increase capacity, optimise costs, and improve customer and prospect engagement. Through our AI Operating System (AIOS), a fully managed AI Agent Platform built around Agent Teams, an Agentic CRM, and an Agentic Task Engine, businesses can start with a single digital worker and scale to 50 or more across departments such as sales, support, analysts, and computer use. All setup and configuration is fully handled, so no technical expertise is needed. With more than 600 integrations, organisations save time, increase productivity, and scale faster. Grow your workforce, not your payroll. Learn more at www.implementai.io In this episode of the Implement AI Podcast, hosts Piers Linney MBE and Dr Aalok Shukla sit down with Paul Farrelly, Regional Director at Freeman Clarke, to explore why successful AI adoption starts with business strategy rather than technology. They discuss the growing role of fractional technology leadership, why most organisations should focus on implementing AI instead of building it, and how clean data, documented processes and executive leadership create the foundations for meaningful AI transformation. Hosted on Acast. See acast.com/privacy for more information.

July 21, 202639 min

Implement AI Podcast #87 - Why Businesses Need AI Teams, Not AI Tools

Implement AI deploys teams of digital workers that work together to boost growth, increase capacity, optimise costs, and improve customer and prospect engagement. Through our AI Operating System (AIOS), a fully managed AI Agent Platform built around Agent Teams, an Agentic CRM, and an Agentic Task Engine, businesses can start with a single digital worker and scale to 50 or more across departments such as sales, support, analysts, and computer use. All setup and configuration is fully handled, so no technical expertise is needed. With more than 600 integrations, organisations save time, increase productivity, and scale faster. Grow your workforce, not your payroll. Learn more at www.implementai.io In this episode of the Implement AI Podcast, hosts Piers Linney MBE and Dr Aalok Shukla explore what an AI workforce actually looks like in practice. Rather than focusing on individual AI tools, they break down the core AI agents businesses can deploy today, from answering calls and booking appointments to analysing customer conversations, recovering lost revenue, managing overdue invoices and supporting employees 24/7. They also explain why the real value comes from connecting multiple AI agents into end-to-end workflows that automate entire business processes across sales, operations, customer service and finance. Hosted on Acast. See acast.com/privacy for more information.

July 6, 202640 min

Implement AI Podcast #86 - Why 90% of Enterprise AI Projects Fail (And How to Be in the 10%)

Implement AI deploys teams of digital workers that work together to boost growth, increase capacity, optimise costs, and improve customer and prospect engagement. Through our AI Operating System (AIOS), a fully managed AI Agent Platform built around Agent Teams, an Agentic CRM, and an Agentic Task Engine, businesses can start with a single digital worker and scale to 50 or more across departments such as sales, support, analysts, and computer use. All setup and configuration is fully handled, so no technical expertise is needed. With more than 600 integrations, organisations save time, increase productivity, and scale faster. Grow your workforce, not your payroll. Learn more at www.implementai.io In this episode of the Implement AI Podcast, hosts Piers Linney MBE and Dr Aalok Shukla sit down with Dr. Nicola Hodson, Chair of IBM UK & Ireland, to explore what separates successful enterprise AI adoption from the thousands of pilots that never reach production. This conversation covers why selecting the right use case matters more than choosing the biggest AI model, how organisations can overcome cultural resistance to AI, and why speed, governance, and leadership have become the defining competitive advantages in the age of enterprise AI. Hosted on Acast. See acast.com/privacy for more information.

June 23, 202636 min

Implement AI Podcast #85 - AI, Voice Agents and the Future of Franchise Growth

Implement AI deploys teams of digital workers that work together to boost growth, increase capacity, optimise costs, and improve customer and prospect engagement. Through our AI Operating System (AIOS), a fully managed AI Agent Platform built around Agent Teams, an Agentic CRM, and an Agentic Task Engine, businesses can start with a single digital worker and scale to 50 or more across departments such as sales, support, analysts, and computer use. All setup and configuration is fully handled, so no technical expertise is needed. With more than 600 integrations, organisations save time, increase productivity, and scale faster. Grow your workforce, not your payroll. Learn more at www.implementai.io In this episode of Implement AI Podcast, hosts Piers Linney MBE and Dr Aalok Shukla sit down with Dugan Aylen, CEO and Board Director of The Franchising Centre and Co-owner of Access4Lofts, to explore how AI agents are transforming franchise operations. From reactivating dormant leads and automating customer engagement to supporting overwhelmed franchisees without adding headcount, the conversation reveals why AI is becoming a core part of modern franchise infrastructure. The episode also explores the operational risks of fragmented AI adoption and why forward-thinking franchisors must lead AI deployment across their networks before competitors do. Hosted on Acast. See acast.com/privacy for more information.

June 9, 202640 min

Implement AI Podcast #84 - The Real ROI of AI Agents Across Business Operations

Implement AI deploys teams of digital workers that work together to boost growth, increase capacity, optimise costs, and improve customer and prospect engagement. Through our AI Operating System (AIOS), a fully managed AI Agent Platform built around Agent Teams, an Agentic CRM, and an Agentic Task Engine, businesses can start with a single digital worker and scale to 50 or more across departments such as sales, support, analysts, and computer use. All setup and configuration is fully handled, so no technical expertise is needed. With more than 600 integrations, organisations save time, increase productivity, and scale faster. Grow your workforce, not your payroll. Learn more at www.implementai.io In this episode of Implement AI Podcast, hosts Piers Linney MBE and Dr Aalok Shukla break down real-world AI agent deployments already delivering measurable business results across industries including healthcare, insurance, lettings, and field services. The conversation explores how interactive agents, action agents, and analyst agents work together to increase revenue, free up human capacity, and improve customer experience. From uncovering hidden cross-sell opportunities in phone calls to automating repetitive admin work and enabling 24/7 operational oversight, this episode focuses on one thing: practical AI that actually brings in results. Hosted on Acast. See acast.com/privacy for more information.

May 26, 202611 min

Greatest Hits #4 - The Implement AI Podcast with Piers Linney & Dr. Aalok Y. Shukla

Implement AI deploys teams of digital workers that work together to boost growth, increase capacity, optimise costs, and improve customer and prospect engagement. Through our AI Operating System (AIOS), a fully managed AI Agent Platform built around Agent Teams, an Agentic CRM, and an Agentic Task Engine, businesses can start with a single digital worker and scale to 50 or more across departments such as sales, support, analysts, and computer use. All setup and configuration is fully handled, so no technical expertise is needed. With more than 600 integrations, organisations save time, increase productivity, and scale faster. Grow your workforce, not your payroll. Learn more at www.implementai.io In this Greatest Hits episode of The Implement AI Podcast, hosts Piers Linney and Dr. Aalok Y. Shukla pull together the moments where AI shifted from being theoretical and started affecting how businesses actually operate. The conversations centre on using AI as a working layer inside the business, digital workers handling calls, tickets, research, and follow-ups, capacity measured in outputs rather than headcount, and teams redesigned around what humans do best. Together, these insights speak directly to leaders under pressure to move faster, serve more customers, and grow without continually adding people. In this episode of The Implement AI Podcast, hosts Piers Linney and Dr. Aalok Y. Shukla recall some of the series’ greatest hits, reflecting on the moments that show why AI adoption is no longer a technology conversation alone. Across key conversations featuring Andrew Gaule and Minister Kanishka Narayan MP, they explore why AI must be treated as a board-level priority, how digital workers are changing business capacity, why skills and ownership matter as much as tools and what it takes to move from pilots to production AI infrastructure. These expert insights offer a practical roadmap for leaders who want to stop experimenting around the edges and start implementing AI to create true value. Hosted on Acast. See acast.com/privacy for more information.

May 12, 202633 min

Implement AI Podcast #83 - Why Your Digital Twin Is 3x More Productive Than You

Implement AI deploys teams of digital workers that work together to boost growth, increase capacity, optimise costs, and improve customer and prospect engagement. Through our AI Operating System (AIOS), a fully managed AI Agent Platform built around Agent Teams, an Agentic CRM, and an Agentic Task Engine, businesses can start with a single digital worker and scale to 50 or more across departments such as sales, support, analysts, and computer use. All setup and configuration is fully handled, so no technical expertise is needed. With more than 600 integrations, organisations save time, increase productivity, and scale faster. Grow your workforce, not your payroll. Learn more at www.implementai.io In this episode of Implement AI Podcast, hosts Piers Linney MBE and Dr Aalok Shukla dive deep into AOS Command - a revolutionary layer above their workforce platform that connects all your business systems into one conversational interface. Think HubSpot, Pipedrive, Outlook, monday.com, and 900+ integrations. Tune in to discover how to gain complete visibility into your operations with instant insights, eliminate time-wasting meetings through real-time data access, automate complex knowledge work across your entire organisation and potentially 2-3x your productivity without introducing new tools. This is the full story on why Command represents the frontier of intelligent business operations. Hosted on Acast. See acast.com/privacy for more information.

April 28, 202639 min

Implement AI Podcast #82 - Why Conversational AI Will Replace Traditional E-Commerce with Dan Wagner

Implement AI deploys teams of digital workers that work together to boost growth, increase capacity, optimise costs, and improve customer and prospect engagement. Through our AI Operating System (AIOS), a fully managed AI Agent Platform built around Agent Teams, an Agentic CRM, and an Agentic Task Engine, businesses can start with a single digital worker and scale to 50 or more across departments such as sales, support, analysts, and computer use. All setup and configuration is fully handled, so no technical expertise is needed. With more than 600 integrations, organisations save time, increase productivity, and scale faster. Grow your workforce, not your payroll. Learn more at www.implementai.io In this episode of Implement AI Podcast, hosts Piers Linney MBE and Dr Aalok Shukla are joined by Dan Wagner, Founder and CEO of Rezolve AI, to explore how agentic commerce is transforming retail. The conversation dives into how conversational AI and intelligent agents are replacing traditional e-commerce interfaces, why customer intent data is becoming the new competitive moat, and how blockchain-based payments could redefine how transactions are processed globally. Hosted on Acast. See acast.com/privacy for more information.

April 14, 202653 min

Implement AI Podcast #81 - Why AI Adoption Lags Behind Capability with Matt Brittin CBE

Implement AI deploys teams of digital workers that work together to boost growth, increase capacity, optimise costs, and improve customer and prospect engagement. Through our AI Operating System (AIOS), a fully managed AI Agent Platform built around Agent Teams, an Agentic CRM, and an Agentic Task Engine, businesses can start with a single digital worker and scale to 50 or more across departments such as sales, support, analysts, and computer use. All setup and configuration is fully handled, so no technical expertise is needed. With more than 600 integrations, organisations save time, increase productivity, and scale faster. Grow your workforce, not your payroll. Learn more at www.implementai.io In this episode of Implement AI Podcast, hosts Piers Linney and Dr Aalok Shukla are joined by Matt Brittin CBE, former President of Google EMEA, to explore why AI capability is accelerating faster than organisational adoption. Drawing on nearly two decades at Google, Matt explains why the biggest barriers to AI implementation are not technical but human complexities, from leadership mindset and culture to the ability to experiment in uncertain environments. Hosted on Acast. See acast.com/privacy for more information.

Implement AI Podcast

About the show

Listen to episodes

Implement AI Podcast #89 - From Missed Revenue to Lower Costs: How AI Delivers ROI

Implement AI Podcast #88 - Build or Buy? The AI Decisions Every Business Must Make with Paul Farrelly

Implement AI Podcast #87 - Why Businesses Need AI Teams, Not AI Tools

Implement AI Podcast #86 - Why 90% of Enterprise AI Projects Fail (And How to Be in the 10%)

Implement AI Podcast #85 - AI, Voice Agents and the Future of Franchise Growth

Implement AI Podcast #84 - The Real ROI of AI Agents Across Business Operations

Greatest Hits #4 - The Implement AI Podcast with Piers Linney & Dr. Aalok Y. Shukla

Implement AI Podcast #83 - Why Your Digital Twin Is 3x More Productive Than You

Implement AI Podcast #82 - Why Conversational AI Will Replace Traditional E-Commerce with Dan Wagner

Implement AI Podcast #81 - Why AI Adoption Lags Behind Capability with Matt Brittin CBE

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