Systematic Leader

Hosted by Karl Staib

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Aug 2026

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About the show

I interview experts in their fields so you can learn and apply their frameworks to your business. You can learn from the best. Leaders need processes and systems to make good decisions. The Systematic Leader podcast interviews leaders (CEOs, Authors, and Enterpreneurs). They share their best systems so you can make better decisions in your business. Hi, I'm Karl Staib. The creator of the Systematic Leader method. I struggled for years with making quality decisions because I didn't have quality systems in place. Once I developed routines that worked for my personality type, that's when my business took off. I hope you enjoy the podcast, and if you have any questions, just reach out at SystematicLeader.co.

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August 10, 2026Episode 28137 min

Clinical Transitions Are a Systems Problem

When an older adult moves from the hospital to rehab, or from rehab back into a care setting, the risk is not just medical. It is operational. Medication changes get missed. Notes sit in a binder. One caregiver knows something important, but the next person never sees it. Families assume everyone is aligned, but the handoff is incomplete before the next shift even starts. That is where systems break down. Most leaders do not have a people problem. They have a workflow problem. The issue is not that caregivers do not care. The issue is that too much of care still depends on memory, workarounds, and fragmented communication. And when a patient is medically fragile, those small cracks can quickly become expensive mistakes. Clinical transitions are not one event A transition is not one moment. It is a chain of events. Hospital discharge. Medication updates. New mobility risks. Shift changes. Family communication. Follow-up care. Documentation. Escalation if something feels off. If one part of that chain breaks, the whole system gets weaker. I often describe it like Lego blocks. If one section is unstable, the full structure becomes wobbly. That is why trying to fix everything at once rarely works. The better approach is to identify the biggest friction point, improve it, and then measure what changed. Why senior care systems break down In senior care, especially in home-based care and residential settings, a few predictable problems show up again and again: - Information lives in too many places - Handwritten notes do not flow cleanly into the next shift - One caregiver notices something important, but another does not - Staff rely on memory at the exact moment when fatigue and cognitive load are highest - Organizations add more processes without removing old processes That last one matters more than most leaders realize. If a team already has 15 steps to follow, adding a 16th without taking anything away does not improve care. It usually increases resistance, creates shortcuts, and pushes people back toward old workarounds. Where AI can actually help AI is not a replacement for judgment. It is a support layer. Used well, it can help organizations capture fragmented information and surface what matters before it gets lost. For example, if a caregiver is scheduled to start a shift at 2:00 p.m., the system can pull the latest notes, identify medication changes, flag care concerns, and send a short summary a few minutes before the shift starts. Not a wall of text. Just easy-to-process notes. That creates clarity without pulling the caregiver away from the person they are there to support. It also creates accountability. If the caregiver confirms they read the update, the organization has a better record of what was shared and when. This is a snippet from an interview that I did with Holly Larson. You can learn more about Holly Larson and all the great work she does in the senior care space on LinkedIn. You can also check out her website, The Chief Care Officer.

July 14, 2026Episode 28046 min

How Sara Loretta Uses Systems to Create Better Client Experiences

Most people think systems are about saving time. Sara Loretta sees them differently. For her, systems are how you create better experiences, stronger relationships, and more confidence as a business owner. In this conversation, Sara shares how she moved from operations and compliance work into helping creators and teams build smarter systems, stronger communities, and more meaningful in-person experiences. This episode is packed with practical examples. Sara walks through the CRM system she built to make networking follow-up actually useful, the client sign-off process that protects projects before they go off the rails, and the fake employee she created to automate admin work and help her step into a stronger CEO role. If you’ve ever felt like your business is growing faster than your systems, this conversation will give you a better way to think about what to build next. Systems are not about efficiency first Sara makes a powerful point early in the conversation. Systems are not just there to help you work less or automate more. They are there to help you create better human experiences. That shift matters. Instead of asking, “How do I save time?” she asks, “How do I free up more space to build better relationships?” It is a small reframing, but it changes everything from follow-up to client communication to event design. The networking follow-up system that actually keeps relationships alive Networking usually dies the moment people leave the room. The smartest part is what happens later. Why personality is a better business asset than most people think One of the strongest ideas in this episode is that people remember what makes you human. Not just what software you use. Not just what service you offer. Not just your job title. Sara believes that more people should build relationships around what genuinely lights them up. Coffee. Cooking. Books. Trivia. A strange obsession. A memorable hobby. Those details help people remember you. They also make follow-up easier, more natural, and more relational. For leaders trying to stand out, that is a useful reminder. Personality is not fluff. It is part of the system. The fake employee who helped her become a stronger CEO One of the most memorable parts of this episode is Sara’s story about “Lizzie Benson,” the fake employee she created after chasing down an overdue invoice from her clients. What began as an email alias turned into a fully built administrative persona that handles onboarding, invoicing, calendar coordination, project setup, and other repeatable tasks through Zapier automations and AI-assisted workflows. Lizzie gave Sara more than operational support. She gave her confidence. By systematizing admin work behind a defined role, Sara was able to stop feeling like a solo freelancer doing everything manually and start operating like a true CEO. It is a smart example of how systems can reshape not only workflow, but identity. Better client feedback prevents bigger problems later Sara also shares one of the most practical systems in the episode: her client phase sign-off and “vibe check” process. At each milestone, clients review the work, approve it with a signed form, and rate how they feel about the project’s progress. If they rate it low, the system immediately asks why and offers a link to book a call. That means concerns show up early, not months later when frustration has built up. It is a strong reminder that feedback systems do not need to be complicated. They just need to create the right moment for honesty. Why in-person connection still matters Sara’s work with Unmute is rooted in a simple belief: people still need real connection. She is on a mission to help more people get off their computers, meet in person, and build communities that create momentum beyond the screen. Whether it is events, coworking, field trips, or retreats, she believes in designing experiences that make work feel more human again.

June 9, 2026Episode 27948 min

What 700 Leaders Taught Ryan Hawk About the Price of Getting Better

One habit. Practiced daily. Compounded over years. That is the actual price of becoming an excellent leader, and most ambitious people are paying a completely different price instead. Ryan Hawk has spent 11 years hosting The Learning Leader Show, with over 700 conversations with some of the highest-performing people in business, sports, and beyond. His new book, The Price of Becoming, is built on a simple but uncomfortable idea: the thing that separates sustaining excellence from fleeting success is not talent, vision, or even hard work. It's reliability. Consistency. The willingness to go to bed a little wiser than when you woke up, day after day, without interrupting the compounding. I got to sit down with Ryan on the Systematic Leader podcast, and I walked away with a pile of notes and one image I can't stop thinking about. Ryan flew to Boulder, Colorado, to record an interview with Jim Collins, author of Good to Great and one of the most respected names in business. Before they started recording, Collins walked in and began quietly emptying his pockets. Apple Watch. Key fob. Phone. A Ziploc bag with cash and an emergency contact. He placed it all in a neat pile outside the door. Then he walked in. He never mentioned it. Never made a speech about presence. He just removed every possible distraction before the conversation began. Ryan said he asked Collins' assistant about it afterward. Her answer: "Jim is so good about being locked in on what he chooses to do." That story tells you everything about what this episode is about. What Ambitious Leaders Consistently Get Wrong Ryan has asked hundreds of high performers what separates the great ones from everyone else. The answer is almost never what people expect. Not charisma. Not risk tolerance. Not some secret morning routine that takes four hours. The Inner Scoreboard vs. The Outer Scoreboard One of the most useful distinctions in this conversation is the difference between winning externally and winning internally. Ryan has worked with Brooke Cupps, the winningest high school basketball coach at Centerville High School, who has never set a single goal around winning games. Every goal his teams set is a process goal, tied to their core values: tough, passionate, unified, and thankful. The score, Ryan says, seems to take care of itself when your focus is that clear. The leaders who get out of whack are the ones fixated on what others will think, how something will look, or hitting a specific number. That outward focus crowds out the internal work that actually produces results. See It, Say It: The Simplest Culture-Building Practice Ryan shared the framework he uses with his coaching clients, borrowed from his collaborator Garen Stokes. The idea is this: when you observe something worth saying, you say it immediately. Vivid Clarity Is the Leader's Job One theme Ryan returns to again and again is that if someone on your team doesn't know what excellence looks like in their role, that is the leader's fault. Not the employee's. Yours. About Ryan Hawk Ryan Hawk is the host of The Learning Leader Show, one of the longest-running leadership podcasts with over 700 episodes and millions of listeners worldwide. His new book, The Price of Becoming, releases July 21st. Find everything he does at LearningLeader.com. Listen to the full episode on the Systematic Leader Podcast wherever you get your shows. And if you want one practical systems idea in your inbox every week, join the newsletter at systematicleader.co.

May 26, 2026Episode 27839 min

How Great Leaders Use Story, Systems, and Tension with Paul Young

Most leaders do not fail because they lack ambition. They fail because pressure exposes the weak spots in how they communicate, decide, and lead. In this conversation, Paul Young breaks leadership into seven core elements, then shows how those elements play out in the real world. From storytelling and executive presence to AI workflows and burnout, this episode asks a deeper question: what actually helps a leader stay effective when complexity keeps rising? If you are trying to lead with more clarity, build stronger systems, or use AI without losing judgment, this episode will give you a lot to think about. The Crisis That Revealed Who the Real Leader Was One of the most memorable stories in the episode centers on a major security crisis, when a room full of executives turned to one lower-level expert for direction. His name was Rush, and in the most intense moment, title stopped mattering. That story matters because it exposes something many teams forget. Leadership is not always formal. Sometimes the person people trust most is the one with the clearest thinking under pressure. If you want to grow your influence, that is a standard worth paying attention to. Why Data Alone Rarely Moves People Leaders love spreadsheets because they feel safe. But safe does not always mean persuasive. Paul makes the case that storytelling is often the missing link between insight and action. That matters to any leader trying to get buy-in. People do not remember the slide deck. They remember the customer story, the turning point, the real-world example that makes the issue feel urgent. If you cannot make people feel the problem, they will not move on the solution. The Simple Opening That Changes How People Listen Paul shares a technique he calls the bond moment, a short opening story designed to grab attention before the usual bio or credentials. It sounds simple, but it changes the energy of the room fast. Why is that important? Because most leaders lose people in the first minute. If you can open with tension instead of background, people lean in. That one small shift can make every presentation, pitch, or interview more memorable. The Career Gap That Has Nothing to Do With Talent Paul contrasts two product managers, Chris and Will. One kept getting stuck on frustrating projects and started questioning his path. The other kept rising into bigger opportunities and leadership roles. The gap was not intelligence. It was communication, influence, and the soft skills that shape how others experience your leadership. That makes this section especially relevant for listeners who are doing good work but still feel overlooked. The AI Shortcut That Could Quietly Hurt Your Team AI can absolutely speed things up. Paul is not anti-AI. What he challenges is the growing temptation to use AI as an easy button, producing polished work without the judgment to know whether it is actually good. That is a big deal for leaders. Faster output is seductive, especially under pressure. But if your team loses the ability to question, refine, and evaluate quality, you are not creating leverage. You are scaling weak thinking. About Paul Young Paul Young helps leaders and product teams improve how they communicate, decide, and execute. In this episode, he brings a practical framework for leadership that feels especially timely as teams wrestle with AI, burnout, and the pressure to move faster without losing quality. You can learn more about Paul Young over at his website. You can also connect with him on LinkedIn.

May 5, 2026Episode 27740 min

How Better Systems Keep AI From Running Wild

What happens when a company tries to manage dozens of businesses across multiple states, with disconnected systems, rising costs, and constant operational pressure? In this conversation, Karl sits down with Ryan Dewey Smith, founder of Imperium, to unpack what it really takes to build a scalable centralized operating system. Ryan shares how his team supports 40 different businesses, why most leaders underestimate the hidden cost of messy operations, and what changed when they brought AI into the mix. But this is not a shiny “AI will fix everything” conversation. It is a grounded look at where AI actually helps, where it creates new problems, and why human oversight is still the difference between smarter execution and expensive chaos. If you care about leadership, systems, and using AI without losing your grip on the business, this episode is worth your time. The Hidden Breakdown Most Growing Businesses Miss Ryan pulls back the curtain on what starts to fail when organizations grow faster than their systems can handle. He shares the kind of operational tension that quietly drains money, energy, and trust long before leaders notice the real problem. Why AI Still Needs a Shepherd A lot of people want AI to replace effort. Ryan makes the case for something more useful. He explains why the best results come from leaders who guide the system well, not those who blindly hand over the keys. The Biggest Expense You Should Attack First If you are serious about using AI in your business, Ryan points to the place to start. Not where the hype is loudest, but where the financial impact shows up fastest. What It Took to Drop Back-Office Costs in a Big Way There is a moment in this conversation where the numbers alone make you stop. Ryan explains what had to change to create a dramatic shift in operational efficiency, and why the answer was not as simple as “buy new software.” The Leadership Lesson Behind Every System That Works This episode is really about more than AI. It is about feedback loops, ownership, and what leaders have to do when the stakes are high and the systems are still imperfect. Timestamps • 0:00 — Karl introduces Ryan and the conversation on scaling, resilience, and AI • 3:10 — Ryan explains Imperium’s operating governance model across 40 businesses • 9:05 — The challenge of disconnected systems and why cash flow visibility matters • 15:40 — How Palantir became part of Imperium’s data warehouse strategy • 21:30 — Why AI reduced costs but still required a human oversight team • 28:15 — The risk of overtrusting AI-generated communication • 33:50 — Where business owners should start if they want AI to drive savings • 38:20 — The automotive garage example and how optimization created major savings • 42:10 — Ryan’s leadership philosophy on learning, feedback, and better execution About the Guest Ryan Dewey Smith is the founder of Imperium, a company focused on centralized operating governance, scalable systems, and AI-supported business optimization. His team works across dozens of businesses in multiple states, helping organizations improve efficiency, reduce waste, and make better operating decisions with stronger data. Watch/Listen Available on YouTube, Spotify, Apple Podcasts, and systematicleader.co (http://systematicleader.co/).

April 28, 2026Episode 27641 min

Why High Standards Fail Without Clear Systems with Nik Hall

A lot of leaders want excellence from their team. Far fewer have clearly defined what excellence looks like, trained people how to deliver it, and reinforced it enough for it to become part of the culture. That is where this conversation with Nik Hall gets interesting. Nik shares how his core values shape the way he leads, why one struggling employee forced him to confront his own communication gaps, and how he uses AI to improve efficiency without outsourcing judgment. We also talk about staying focused in a fast-changing market and why burnout prevention has to become part of the system, not just a personal recovery plan. If you are building a team, navigating AI, or trying to lead with high standards without losing yourself in the process, this episode is worth your time. When an Employee Problem Is Really a Leadership Problem Nik tells the story of an employee who was not meeting expectations. What he realized changed the way he leads. The issue was not just performance. It was clarity. Nik saw that he had not done enough to communicate standards, train thoroughly, and reinforce what success looked like early on. That insight pushed him to become much more intentional about onboarding and feedback in the first few weeks. How Nik Uses AI Without Letting It Think for Him Nik uses tools like Claude and Dispatch to create more efficiency and surface useful business insights. But he is also careful about where AI belongs and where it does not. He sees it as a strong support tool, especially for execution and visibility, but not something to trust blindly with strategic decisions. That distinction feels especially important right now. Why Focus Is a Competitive Advantage Nik does not pretend the market is standing still. He knows AI and automation are changing how people work. What stood out is that he is not using that as an excuse to chase every new shiny object. He keeps coming back to core business, core values, and the discipline of staying focused on what actually matters. The Support System Behind Sustainable Leadership Nik also talks openly about burnout, support, and the people who help keep him grounded. His wife, close friends, and time to step away all play a role in helping him lead well over the long haul. It is a good reminder that resilience is not just about pushing harder. It is about building a life and support system that can hold you up when pressure rises. Timestamps • 0:00 — Nik’s core values and leadership principles • 2:40 — The employee issue that exposed a communication gap • 8:40 — Using AI for efficiency without surrendering judgment • 24:22 — Staying focused while the market keeps shifting • 46:13 — Building support systems and avoiding burnout Nik Hall is a values-driven business leader focused on clarity, standards, and helping teams perform at a high level. In this conversation, he shares practical lessons on leadership, training, AI, focus, and sustaining performance without burning out.

April 14, 2026Episode 27542 min

Why Memorable Experiences Rarely Happen by Accident

Most businesses are not losing people because they are bad at what they do. They are losing people because they are forgettable. In this conversation, Neen James joins Karl to talk about what it really takes to stand out in a world where everyone says they care, everyone says they value relationships, and very few people build systems that prove it. This episode is not about being nice for the sake of being nice. It is about creating experiences people remember. The kind that makes clients stay longer, refer more often, and tell stories about you when you are not in the room. One of the most memorable stories in the episode is about a hotel that made Neen feel so seen, so specifically cared for, that she became a loyal advocate. It did not happen because of some giant budget. It happened because someone paid attention before, during, and after the experience. That is what makes this conversation so useful. It is not just inspiring. It forces you to think differently about what people actually remember. In This Episode, You’ll Hear About: • The Difference Between Thoughtful People And Thoughtful Systems • Why The Best Experiences Are Often Designed Long Before The Main Moment Happens • How A Simple Before, During, And After Lens Can Change The Way You Serve Clients • Why Protecting Your Time And Energy Is A Bigger Leadership Skill Than Most People Realize • How Small, Specific Gestures Can Turn Customers Into Advocates • What It Looks Like To Build A Business Around Your Strengths Instead Of Your Obligations Neen also shares how she thinks about decision-making, how she filters what deserves her time, and why leaders need better systems for follow-through if they want exceptional results to become normal instead of occasional. If you have ever wondered why some people create loyalty so naturally, while others work just as hard and get forgotten, this episode will give you a lot to think about. Because in the end, people may not remember every detail of what you said. But they will remember how carefully you made them feel noticed. Need James helps people create Exceptional Experiences for their clients. She is also the author of Exceptional Experiences (Amazon Link). You can also connect with her on LinkedIn.

April 1, 2026Episode 27439 min

A Master Class in Getting Real Feedback with Victor Hunt

Most business leaders think they’re good at gathering feedback. They send surveys. They hold quarterly reviews. They ask “How are things going?” in the hallway. They’re also getting lied to every single day. Not maliciously. Not intentionally. But the feedback they’re receiving is filtered through confirmation bias, political maneuvering, and people’s natural tendency to tell you what they think you want to hear instead of what you need to know. Victor Hunt has spent his career solving this exact problem, and what he’s discovered will challenge everything you think you know about understanding your customers, your team, and your business. The Archaeologist vs. The Psychologist In this episode of The Systematic Leader, Victor introduces a framework that will fundamentally shift how you approach feedback: the difference between being an archaeologist and being a psychologist. Most leaders act like psychologists. They come in with hypotheses, looking for specific answers to validate their assumptions. Victor argues we should operate more like archaeologists: carefully uncovering the truth that’s already there, layer by layer, without imposing our preconceptions on what we find. The implications for your business? Massive. When you’re making decisions about where to invest resources, which products to develop, or how to improve your operations, the quality of your feedback determines whether you’re building on solid ground or quicksand. The Systems Behind the Systems What makes this conversation particularly fascinating is Victor’s origin story. His obsession with systems didn’t come from business school or consulting frameworks. It emerged from childhood experiences with Legos, video games, and coordinating a large, dispersed family. These early pattern-recognition exercises shaped how he now helps organizations design processes that actually work in the real world, not just in theory. For service-based business executives, this matters because your competitive advantage isn’t just what you do. It’s how efficiently and effectively your systems allow you to do it. Victor reveals how he thinks about building systems that scale without breaking, and more importantly, how to identify which systems are actually worth your time to optimize. The Campaign Framework for Executives Who Can’t Afford Distraction Perhaps the most immediately actionable insight from this conversation is Victor’s approach to managing time and priorities in an era of infinite options and constant distraction. He’s developed what he calls “campaigns,” focused 7-20 week initiatives with crystal-clear metrics and milestones. This isn’t your typical goal-setting exercise. It’s a complete framework for how to say no to 95% of opportunities so you can say a full-throated yes to the 5% that actually move the needle. In an age where AI and technology create more possibilities than any human can possibly pursue, the ability to maintain laser focus on what truly matters has become the ultimate competitive advantage. Why This Conversation Matters Now If you’re running a service-based business, you’re facing a unique challenge: your systems need to be tight enough to scale, but flexible enough to deliver personalized value to each client. You need feedback mechanisms that tell you the truth, not what’s comfortable. And you need prioritization frameworks that help you navigate the overwhelming array of choices technology now provides. Victor Hunt has built his career solving exactly these problems. The insights he shares aren’t theoretical. They’re battle-tested systems that have helped organizations cut through noise, eliminate waste, and focus on what actually drives results. Connect with Victor Hunt on LinkedIn or visit Zingage to learn more about his work. Because the difference between businesses that scale smoothly and those that struggle isn’t talent or opportunity. It’s systems.

March 17, 2026Episode 27335 min

Your AI "Employee" Needs Better Training

Running a service business with just three people while serving over 200 customers sounds impossible. But Amos Bar-Joseph isn't working harder. He's rethinking what "automation" actually means in 2026, and what he's discovered will challenge everything you think you know about using AI in your business. Most business owners are asking the wrong question about AI. And that wrong question is costing them time, money, and trust. Amos reveals the one thing that separates AI that saves you 10 hours a week from AI that creates expensive messes you have to clean up yourself. The Foundation Nobody Wants to Build There's an invisible layer that most service businesses skip entirely before they touch AI. Amos calls it something specific, and once he explains it, you'll realize why every automation you've tried before fell short. It has nothing to do with the tools. It has everything to do with something already sitting inside your business that you've probably never formalized. Here's a hint: your best employee already has it. They just can't transfer it to anyone else. Yet. Why Your AI Keeps Acting Like a Bad Intern Amos drops a comparison during this conversation that stopped me cold. The way most businesses deploy AI is the equivalent of handing a brand new hire their first task with zero training, zero context, and zero understanding of what "good" even looks like. Then getting frustrated when the output is garbage. He walks through exactly why this happens and what the companies who are actually winning with AI are doing differently. It's not what you'd expect. It's simpler than you think, but almost nobody does it. The Review Framework That Changes Everything The most valuable part of this conversation has nothing to do with AI. Amos breaks down a way of thinking about decisions that applies to reviewing employee work, evaluating new tools, and catching problems before they become expensive. It involves three distinct lenses, and most leaders are only using one of them. If you've ever approved something that later blew up in your face, this framework explains exactly why. The Line You Should Never Let AI Cross Amos's team serves 200+ customers with three people. But there are things he will never let AI handle alone. The way he draws that line reveals a leadership principle that applies far beyond technology. It's about designing boundaries that protect what matters most, and he explains exactly how he decides what stays human and what doesn't. Why "Figure It Out" Is the Most Expensive Thing You Can Say This same principle applies to your human team, and Amos connects the dots in a way that made me rethink how I delegate. There's a structure he uses for deciding what his people (and his AI) can handle alone versus what needs a second set of eyes. Most leaders get this backwards. They either hold too tight or let go too fast. Amos explains exactly where the line should be, and why getting it wrong is quietly costing you more than you realize. When he describes what happens when you get this right, you'll understand how a three-person team handles 200+ customers without burning out. The Question That Will Haunt You After This Episode By the end of this conversation, Amos lands on something that reframes the entire AI debate. It's not about the technology. It's about something most business owners have been avoiding for years. And until you face it, no tool, no hire, and no system will fix what's actually broken. If your AI isn't saving you time, the problem isn't the AI. Listen to this episode and find out what it actually is. Ready to discover where your systems are creating friction instead of flow? The Systems Workflow Session starts with a 5-minute survey that reveals exactly where you're losing time and money to broken processes.

March 10, 2026Episode 27237 min

Building Systems That Actually Solve the Right Problem

What happens when a smart leader builds the wrong solution? Preston Zeller found out the hard way, and the story he shares in this episode might save you from making the same expensive mistake. Preston and I dig into the messy, honest side of problem-solving that most leaders never talk about. Why your first instinct about what's broken is almost always wrong. How asking one overlooked question can change the entire direction of a project. And what Preston learned from a failure that looked like progress until it wasn't. The Question Most Leaders Forget to Ask Preston has a simple approach to solving problems that most leaders skip entirely. It has nothing to do with tools, frameworks, or fancy software. It starts with a conversation most people rush through. You'll hear exactly how he uses it and why it changes everything. A Costly Mistake You'll Want to Avoid Preston opens up about a project that went sideways. Not because the team was bad or the idea was wrong, but because of one critical step he skipped at the beginning. This story alone is worth the listen if you've ever launched something and wondered why it didn't land the way you expected. Why Your Pricing Strategy Is Probably Backwards If you've ever looked at your competitors' prices and thought "we'll just charge a little less," Preston has some words for you. He introduces a research technique most small business owners have never heard of that takes the guesswork out of pricing entirely. The Habit That Separates Good Operators from Great Ones Karl and Preston land on a practice that most leaders know they should do but almost nobody actually does consistently. If you build this one habit into your business, everything else starts to improve on its own. Timestamps • 0:00 — Introductions and small talk • 3:46 — Podcast format and goals • 6:16 — Approach to problem-solving and systems • 12:15 — Lessons from past mistakes • 34:15 — Pricing strategy and research • 41:30 — Recap and next steps About the Guest Preston Zeller is an operations and product leader with deep experience in building systems, pricing strategy, and cross-functional problem-solving.