Your Response Is Your Brand Reputation
The internet never forgets, and that means every public mistake becomes a reputation test. In this episode, I sit down with Tiffany Knighten , Founder and PR Consultant at Brand Curators , to challenge the conventional playbook for crisis PR. We dig into why some brands and public figures recover from backlash while others make it infinitely worse. From Notes app apologies to reality TV scandals, we get into what audiences actually expect when things go wrong and how online narratives spiral out of a brand's control. Because more often than not, your response ends up more memorable than the mistake itself. Highlights: (00:00) Introduction (00:57) Meet Tiffany Knighten: PR strategist and founder of Brand Curators (02:38) Why audiences have stopped believing public apologies (08:32) What makes a good apology—and when silence makes things worse (17:34) Why every apology gets picked apart online (19:17) Why owning your mistakes matters more than being right (29:07) Apologies aren’t like checking a box. What happens after? (35:00) What happens when creators avoid accountability (38:29) What's really at stake behind every public apology Resources: Hear more from me in the Stop the Scroll Newsletter: https://briannadoe.substack.com/ Connect on LinkedIn: https://www.linkedin.com/in/brianna-doe/ Tiffany’s LinkedIn: https://www.linkedin.com/in/tiffanyknighten/ Brand Curators LinkedIn: https://www.linkedin.com/company/brand-curators/ Brand Curators Website: https://www.brandcurators.co/





