Speaking of Service

Hosted by PTC

Business Management

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Episodes

Latest episode

Sep 2024

Language

EN-US

About the show

Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice

Listen to episodes

39 recent

September 11, 2024Episode 3432 min

You can't improve what you cannot measure. Harpak-ULMA´s recipe for success!

Understanding the performance of equipment is key to the success of every manufacturer irrespective of industry, size or location. If machine runs at 1-10% greater efficiency that equates to 10s of millions of dollars over the course of just one year. The crux is how to identify where those efficiencies can be made. In this episode, we speak with Alexander Ouellet from Harpak Ulma, a company that excels in product to pallet automated packaging machine systems for food, medical, pet food and industrial products in North America. We delve into Alexander´s work and how measuring data has been the recipe for success with their customers.

July 10, 2024Episode 3336 min

Re-Evaluating Service in the Digital World

Overcome Field Service Management ChallengeIt´s no mean feat to elevate your field service game, especially when revenue, profit and stakeholder ownership is at stake. Today, we will dive deep into the world of field service excellence, machine wellness, and customer value. We´ll explore transformative mindsets, practical strategies, and real-life examples that empower field service professionals in our ever-evolving marketplace.

June 12, 2024Episode 3225 min

Proving How Smart Rubber can Really Meet the Road

Delve deeper into the Smart Connected Tire Platform programWhat do bicycles, motorcycles, tractors, agricultural machinery, cars, trucks, and airplanes all have in common? Among other things, the tire continues to be the only component that contacts the ground. And while tires only move things from point A to B, they also play a critical role in many areas. Did you ever consider how smart these tires could and really should be considering the critical role they play in safety and fuel efficiency? Today, we speak with two experts in the field - Kamakshya Prusti and Abhinav Deep Saxena from Bosch Software and Digital Solutions who will explain why we must make ourselves familiar with the huge potential there is for the tire of the future that is on our doorstep.

May 15, 2024Episode 3123 min

How FujiFilm Sonosite are Paving the Way with their Security Paradigm

Discover more on IoT Security and it´s importanceHow do we go back and uplift our security environments that are already operational and with products that are already out in the market. There is an opportunity to use existing integration with PTC´s ThingWorx as an example, but that can be expanded to taking into account the initial product design all the way through to servicing products in the field. The digital and physical world is a closed loop and that's pretty powerful! Today, we welcome Harald Fiedler, Director, Integrated Product Quality and Cybersecurity at FujiFilm Sonosite to tell us about their journey and how they raised the security bar.

April 17, 2024Episode 3025 min

Impact of AI [or in reality enhanced Machine Learning] in an IoT Environment

AI has become a buzzword that is used each and every day in a variety of different contexts. What about when it comes to field service organizations – is AI really just enhanced Machine Learning. We have brought in an expert in the field – James Penney, Chief Technology Officer at Device Authority to share his experience and give us an overview where AI and Machine Learning stand today.

March 20, 2024Episode 2924 min

The Trend of Security within Field Service Organizations

Delve into Zero TrustField service organizations are constantly monitoring and paying attention to devices in the field so more and more we are seeing security as a core feature within our product as opposed to it being a necessary evil. At PTC, we are invested in security so today we are speaking with our partner, Tyler Gannon, Vice President, Product Marketing and Strategic Alliances at Device Authority to discuss the whole area of security and how they view security in terms of their customers.

February 21, 2024Episode 2816 min

Barriers Faced When Scaling Digital Transformation in Field Service Organizations

Read the the most common barriers to digital transformationDuring LiveWorx we asked a number of attendees to describe the barriers field service organization face when scaling their digital transformation projects. We were concerned with issues like security, aging workforce and more. Hear the perspectives from Chris Wolff when she sits with Anthony Moffa and more importantly how our LiveWorx attendees answered.

January 24, 2024Episode 2741 min

Three Themes Changing Field Service in 2024

Check out The Future of Field Service TrendsAs the market continues to evolve field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect in 2024 on service innovation and market direction. In addition, Kate will explore why companies need better access to more data from field assets that can be readily shared with other enterprise systems and explore more utilization of Artificial Intelligence and machine learning technologies to predict future issues and resolve remotely while improving the customer experience.

December 20, 2023Episode 2618 min

Driving Service Value with Digital Transformation

During LiveWorx we asked a number of attendees about the value based service organizations are currently receiving or expecting to receive over the next 12 to 24 months with their digital transformation projects. Listen to Chris Wolff and Anthony Moffa discuss this topic, specifically about how to drive service value and what our LiveWorx attendees answered.Read Anthony's perspective on the The Value of Digital Transformation for Field Service: http://ptc.co/Vz8z50QjTGz

November 29, 2023Episode 2523 min

The Role of Predictive Maintenance in Field Service Organizations

Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. This is why IOT predictive maintenance needs be top of mind for all field service organizations and the greater eco system. In this episode Mohan Gatta, speaks with Chris MacDonald on his perspective of the need for predictive maintenance within the field organization, what he experiences with customers and how those learnings can drive greater returns for other customers in turn. Take a look at our supporting service topics: http://ptc.co/4yCj50POqae